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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,251 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11251 Customer Comments & Reviews
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Jason of Jason's A/C Appliance Repair showed up a day early and had the thermostat changed out and AC back going in less than 30 min. Great job and Jason is a fine Christian man. Need more people like him in this world.
Tech was great. On time. Took his time on repair. Very knowledgeable
I am very disappointed with my Service so far...I paid for 5 years in advance and my contract is not up until 2022....my concern is i purchased a new air conditioning unit about 7 yrs ago...unfortunately this unit has required service every year since that time and every time its serviced I'm told something different....when is Choice going to step in and say enough and replace the unit instead of allowing it to limp along until it stops working....I have serious misgivings about renewing contract after 2022.
My favorite home warranty company so far. Great monthly plan and service fee pricing. Have had zero issues so far with making a claim!
My current experience with your program has not been positive. The local technician in the Westchester county area have not been following up on their visits or up to date with technology which allows us to provide them with better understanding of the job that needs to be done. Instead of asking questions that customers do not have the answer or knowledge of the issue. Which leave us the customer obligated to have to go out of network. As per your reimbursement process it needs to be better management. Most local technicians can begin to work at 8 am and your office doesn’t open until 9 am . This makes it very difficult for customers and technicians to get authorization. Their... Read More
I called and was immediately scheduled for service. I received confirmation emails and shortly after that the businesses called themselves to confirm dates and times. This was my 1st time actually utilizing my home warranty protection and I am pleased.
The CHW representative, Jason, went out of his way to find a CHW product that fit our needs. His attentiveness to my concerns, his responsiveness, and the initiative he took to address my concerns were impressive.
David Hull
Submitted claim early morning. Problem was fixed by afternoon. Would recommend Choice to any one.
If there was a minus 1 that’s what I’d give them I that an air condition problem that needed Freon
They said it was not covered
And they paid nothing
I had to pay all out of my pocket had to also pay technician cause they didn’t even cover him
Totally not what they advertise
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with us.
A onetime free service call fee has been placed onto your policy, in anticipation that your next experience with Choice Home Warranty meets your expectations.
I WAS HAPPY WITH THE SERVICE OF OUR SERVICE INDIVIDUAL AND THE TIME IT TOOK FOR RESPONSE TO CLAIM. HOWEVER I FELT THAT Since I pay 46 a month for the warranty that I should have been provided a fan that was equal to the one being replaced. My fan cost 100 dollars and had three lights. After initial 8nspection I was told that I would only be allowed 50 dollars for the replacement fan and If I 2anted a more expensive one the difference would have to come out of my pocket so I had no choice but to except the cheaper fan.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.