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Choice Home Warranty Review
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11,486 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11486 Customer Comments & Reviews
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Choice has been my home warranty company for three years. I have had other home warranty companies in the past, but they donât compare to the speed, expertise and professionalism Choice provides me as a customer. The website to request service is user friendly and straightforward. Every issue I have ever brought to Choice has been quickly and easily been resolved.
The response to my claim was in a excellent matter. Fast ,!
The company took care of my air conditioning unit within hours
Great work choice warrantyđ
Want to cancel....too many exclusions and homeowner requirements. Kim was great rating against plan after receiving all the exclusions...too old to deal with!
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/.
Just found out that through Choice Home Warranty if you have, for example, a plumbing issue you have to pay the $60 fee for a plumber to come out and "assess" the problem first, then they have to submit the claim to Choice for "approval", then, if the claim is approved, they will come back at a later date to fix your problem. According to the middleman who finds the in network contractors to come to your house, Choice is once of the most difficult companies they work with. Very disappointed!
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly. A onetime free service call fee has been placed onto your policy, in anticipation that your next experience with Choice Home Warranty meets your expectations. CHW
I've been with Choice almost 4 years. I started with them in OK (no complaints) when I moved to KY I still had time left on the old contract in OK so I gave it to the new owner & bought a new contract for my new house in KY. they made me wait weeks before it would go into effect. I paid out of pocket 4 everything that needed repaired. In May I had to call on the A/C the company they sent said the fan needed replacing (I felt they should replace the whole unit) anyway now we are in Aug. & the compressor needs to be replaced & they sent a different company for the repair & the cost is more than the allotment so they will send a check. I had no idea there was a cap on each item (watch... Read More
I have had ups and downs with Choice Home Warranty. Last year a completely unqualified service person came to fix my garage door and left it completely inoperable. Choice allowed me to get my own technician but wouldn't pay when he gave the problem as one not covered by the warranty. My argument was that they sent me an incompetent technician which basically is their part of the bargain and that he left my garage door in worse shape than he found it. They refused to pay and I had to pay the 230$ . I have however won an appeal this year on an item that was previously denied. The biggest issue I have is that the technicians are not always the most qualified and you really can't control that.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement sent to you at purchase. It may also be found on www.choicehomewarranty.com/user-agreement/.
In 2016 my wife and I decided to look into home warranty policies due to both of us aging and not being able to do the home repairs like we use to. As we researched different companies and policies we decided to go with Choice Home Warranty, a decision that we have come to regret. As I spoke to the Choice salesperson, I explained to him several concerns that we had. One such concern was that we had a A/C heating system that was 26 years old at that time. Our Choice salesperson assured us that that was not going to be a problem, we went through the A/C system concerns extensively. We agreed to a six year policy on the salesmanâs recommendation being the best value for the most coverage.... Read More
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear your frustration Clay. Our records show that your Case Manager has provided you with a resolution.
The repairman came when stated and worked quickly to discover and fix the problem with our dryer. I am very satisfied with the service provided.
I have always had good customer service and you have awesome prices. I left for a year and tried one of your competitors, you have then beat by Su measures. Keep up the good work and you'll be even better. Thanks, Sincerely PB
I have now had three service claims with Choice Hone Warranty. Each was answered quickly, the appointments were prompt, the techs showed up on time and weâre diligent, patient and first-rate. I could not be happier with this company after having had some opposite experiences with two of the other âmajors.â A-One!
Top Rated
Our Partner
đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- Members Can Save Up to 50% at Nike, Costco, Home Depot & 1000’s more
- Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Free Roof Coverage, No Inspection Needed
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.