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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,295 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11295 Customer Comments & Reviews
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If I could give a score of -100 I would. I waited for two weeks with no heat in my home. Once approval was given, the wrong equipment was ordered then I waited three more days until they returned to fix my furnace, I was charged 960.00 for inflated fees, included $300, to remove the old device after the work was complete. After the work was done, no filter was put in my furnace and the technicians blew out the pilot light to my hot water heater, so I had to make another service call to get my hot water working again. And they didn't give me my serial number on the warranty paperwork. This whole process was horrible.
The technician arrived on-time,, polite, and professional. He was able to get the AC thermosate running temorrarly. However He was not able the replace the broken thermonast as I requested because permission had to be granted from "Choice" to replace the thermostat. The technician did call Choice but because of the time difference, did not get the OK until the next day. The house was kept comfortable until the thermostat was replaced two days later. The leval of service the Technician was able to perform was very satisfactory. It would have been much more expedient if Choice had given the approval the first day. of service.
I'm very disappointed about not getting my Ac unit fix. I HAD TWO COMPANY THAT DIDNT SHOW UP So I had to find my own person to give this company a diagnosis. He turn paperwork in twice. Jermaine called and spoke with some one in the service department and they told him to go and price two units and send the estimate back. I made several attempts to contact the company about this issue and they said he has not called or sent the information. So this company sent an AC guy by the name of Patrick to check my ductwork. He was from a company in Shreveport who received permission to check out my unit as well as my ductwork .and with in a few hours my claim was denied. Its crazy how yall keep... Read More
Electrician was extremely polite and knowledgable. He took the time to explain why the issue was happening. He also verified other connections within the box prior to leaving, a little above and beyond. Thank you.
Fast response and to my request for pool repair. Very professional service company sent to home and the problem was corrected.
Highflying recommend Choice Warranty to protect you home.
I am glad when my cooktop needed repair that I chose Choice Home Warranty. The repair man came the nest day.
I am a Realtor in Orlando Fl and I am very satisfied with Choice Home Warranty. They responded to a claim for me and was pleasant to work with. They also handled the claim quickly.
I am cancelling both work orders , nobody is coming into fix anything with the corona virus ... we have decided to just purchase a new one ..... thank you
Thankful for assisting me in the cost of washing machine replacement.! Didn't know that it was nonrepairable...S. G.
I can’t say enough about Choice Home Warranty. There tech was on time and promptly found the problem. I spoke to 2 people in the company and my problem was resolved . Great customer service.
Donna Bain
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.