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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
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- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,300 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11300 Customer Comments & Reviews
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The service man that worked on our plumbing was great, I would definitely use that company again but Choice Warranty decided not to cover replacement of a leaking pipe we have. That does not sut well with me. I give 2 and a half stars.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Easy to deal with and always get my appliances fixed quickly and professionally.
CHW has been such a convenient and useful item to have as a homeowner. Almost any covered item or piece of equipment in my home warranty’s plan, is to be completely repaired by professionals and the owners only have to pay a small co-pay for each repair. It’s a wonderful company that has been exceptional with all covered repairs and by sending me awesome, repair companies that have always repaired each item 100%!
I highly recommend you sign up with Choice Home Warranty to save you lots of time, worry and money for any covered repair in your home.
Fast and accurate service. Very responsible company and employees. Very professional service tech.
The first technician was a no show. My address was correct but the wrong phone number was on the ticket. I had to wait 2 days for another appointment. A part is needed to complete the repair and the tech can't come back until 6/12. It was tourchture trying to speak with someone about the first appointment. This is taking almost a month from the time I submitted the request to resolution. UNACCEPTABLE. The wrong name is still on the ticket and I have no idea how the name got on the ticket as I'm the only person on the account.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear your frustration. You may visit the account center at www.choicehomewarranty.com to make updates on your account.
Claimed my ac breakage was not normal wear. Live in Texas in the summer i sure can not wait to fix. Hey are leaving me in 90degree plus weather to fight with.them. Do not due them they do not honor their commentments.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on www.choicehomewarranty.com/user-agreement/.
Called asked for call back no call back called stayed on hold reported problem told would get E mail to get fixed. One week later no E mail. Promised good service. Have three year contract ready to cancel very upset. Went on line no were to sign in for problem just to sign up for new contract Very upset. Still on phone trying to check on fix for water heater leak.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience; please contact us at 1.888.531.5403 for further assistance.
I HAD TO CONTACT SAM'S A/C TO CANCEL BECAUSE I HAD A DOCTOR'S APPOINTMENT THAT I HAD TOTALLY FORGOTTEN. WAS GOING TO RESCHEDULE. HOWEVER, WHEN MY SON ARRIVED TO PICK ME UP FOR THE APPOINTMENT, I TOLD HIM ABOUT THE A/C AND HE WENT TO LOOK AT THE THERMOSTAT. APPARENTLY, IT IS WORKING FINE. UNFORTUNATELY, IT WAS ON FAN, SO, OF COURSE, IT WAS NOT BLOWING COLD AIR. THANKS FOR THE PROMPT RESPONSE TO MY CALL FOR SERVICE.
My first time using CHW. I called for a water heater replacement on 5/4/2020. My water heater was 18 years old and they had a technician come out within a couple of days. The technician was on time and after inspection agreed a new unit would be submitted for replacement. The technician scheduled the next week to install and then after arriving 3 hours late from my scheduled install time he came in and drained the old water heater. He then discovered the new water heater would not fit. So he said he would have to order a different water heater. He left and I haven't heard anything since. I've called and emailed CHW 4 times and still have not received a call from the technician or... Read More
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Excellent service. Quick response. Great communication , on time and Thur Pugh service.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.