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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,302 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11302 Customer Comments & Reviews
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It takes a week or more for someone to come out and service what ever. If you have any question call me please.
I have been deceived in lied to about a technician coming out to my place to fix my AC I put in a claim all Friday July 2nd and it is now July 5th and no one has been here yet.
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
Choice is very quick to reply and so far has been excellent. I will keep referring people and clients to Choice.
I received a reasonable time for an appointment.Seems like you are right on top of the job.So far I am impressed.
Laundry dryer stopped working. Fixed quickly and easily. All of my experiences have been positive with this company for 2 years now.
Don't know where to begin. I paid a $60. service call for you to tell me that my range had been recalled and you would pay nothing on the claim. I did get a reference number for the recall but could not find out how to contact someone about the recall. That might seem easy with the advantage of the internet, but it is not. If you have a research dept. to check on recalls maybe they could give the consumer a little more information. Yesterday we paid a $60. fee because we had an electrical problem. The electrician sad (said) it would cost another $130. because he could not find the problem and some kind of specialist would have to come out to locate the problem. When he left my... Read More
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Consumer Advocate Reviewer”
My experience was horrible starting with customer service and ended with custommeet service. I filed a claim on a Sunday, was told I would hear from customer service within 24 hours. I DID NOT!!!! I called on Monday to sit on hold for 2 hours. I then pressed 2 for them to call me back. 6 hours later someone calls. I tell them the issue and that it is the same issue with my refrigerator that happened the last time and that I was fearful that I would lose everything again and have to live out of an ice chest for weeks like last time. I was told they would escalate my issue and I would hear from them about a technician within 24 hours. Did not hear from them, called again pressed 2 for a... Read More
They were fast service. I entered my claim and the next day a technician came to my house. Quick service
We have had choice for years! We recommend it to all of our friends! We have always had a good experience with Choice!
I rate the technician 5 stars. He did his job and corrected part of the
problem. He could only do what you paid him to do.
You ( Choice Home Warranty) I m very dissatisfied with you.
You said I had a over load in the plug. I Do Not. I totally disagree with that. I need to request for him to come back out her and fix the other serge boxes. I still have the same problem. I am not going to pay another $60.00 for someone else to come out and fix them one at a time. I've paid you enough money already. Please call me.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.