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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,310 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11310 Customer Comments & Reviews
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Why do you say your open 24/7, when your not. Even though I was able to make a claim the service support closes down at 5PM. So if you have questions about that call no one will answer them until the following day.
Choice Home Warranty is a fine company but they neglect to tell you all that you need to know such as before you have an electrician come to your house with a bad ceiling light, they do not cover lights!!! Buy a new light before the electrician comes, to have it ready so that you don't have to pay for a 2nd visit at $148.50 and you have already paid $65.00 for the 1st visit and now will also have to buy the light fixture. Nice people in customer service and they made the appointment for me and on time. But.
fast talking salesman focused on up-selling. decided they were the best deal. signed with them. waited the 10 mins for policy to be emailed. no policy arrived. called the same number i had just used. different man answered. when he told he he would help me he hung up. I called right back. no answer. let it ring 119 times. no answer. no voicemail. an hour later policy showed up. still cannot reach anyone with questions. if my realtor had not recommended this company I would swear I had been scammed. very poor customer service as money was the focus.
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Terrible, shame on you CHW! I will not be renewing by warranty with you! Where do you find the service people you send out? I cant believe how much I have to fight and argue to get claims paid.
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Technician was very Pleasant and thorough .
Everything is now working
I am a disabled veteran and needed air conditioning service right they sent a r
Tech support out next day was approved for the part the same day . The best warranty service I every have being a senior citizen also needed air conditioning service please with the service
Too early for anything better. I’m still waiting for you to approve the work order to get our air conditioner working. Very poor service.
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.
I was very pleased, and pleasantly surprised, by the speed which my claim got taken care of. In just over an hour from the time I filed my claim until the assigned repair company called to confirm the appointment for service.
Technician had me sign a blank invoice-He said he does not have to fill it. I would have appreciated to have him write the diagnosis and fill in what he did with actual cost. THANK YOU.
The scheduling tech was awesome! He was attentive, efficient and ready to help. My call was answered promptly!
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.