Promoted
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,368 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Choice Home Warranty
11368 Customer Comments & Reviews
Loading Reviews ...
Haven't got a reply back yet as to what's going to be done with the repair.
Repairman try to look up parts but everything is out of stock.
Hopefully they are trying to to find a part.
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.
Request service repair on refrigerator but they couldn’t get a repairman. We’ll update if the “expense “ is covered with outside company
We still do not have our garage door fixed because no one ordered the board needed to complete the job and we have not heard when the part will be in and fixed.
Your rating system
Would not let me give lower than average. I would only give two stars at this time because It has taken so long and you don’t seem to know if the part has been ordered or installed
Technician was prompt and had the washer repaired in no time. Ben's Appliances, excellent.
Process was easy and from initial claim to repair only a few days.
William
Watauga
Because you were unable to find a technician to repair my heat pump, I was given the choice to contact someone myself. That was awesome as I was able to get a reputable technician who had serviced my unit earlier this year. Even though I had to pay out of pocket, I am expecting 100% reimbursement. Thank you! I’m warm again!
Job is not completed. Tech is supposed to return as soon as possible
It sure would be more helpful in timelier location of a service provider. When a washing machine is down it is inconvenient to have to wait 2 or more weeks to find a service technician and then wait for a week or more just to get it repaired but one of the worst things is when it is a furnace/air-conditioning unit or a water heater that needs to be repaired and it is deadly cold or lethally hot outside. Those things do concern me quite a bit.
Answered my call quick, and claim was activated with a confirmation email.
Very disappointed with Choice. My microwave did not work properly and I made a service call. The tech came out the same day and then advised Choice that the microwave needed to be replace. I got an email from choice offering me $191,00. I turned it down and they gave me an appointment to talk to someone regarding the replacement. That person said they would not replace the microwave and then told me that they would sent me $300.00 and that was all they could do. I will not renew with them and found out that I just wasted my money on this Warranty Co.
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Very nice tech who identified the problem with my dryer quickly. He submitted his findings to Choice and I received approval the next day.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.