Promoted
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,372 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11372 Customer Comments & Reviews
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Customer service representative was very friendly and helpful in acquiring the information she needed. She was also very professional in the way she handled my concerns.
Was talked over, and then processed a payment before we were ever off the phone. I do not want this policy. I want it cancelled and no one will cancel it and refund my money!
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly. We regret losing you as a customer.
I just renewed my contract with a sales rep. He told me on a recorded call that the rate was for 44 months. When my Contract was set up in your system it is for 41 months. this needs to be corrected or I will cancel my contract.
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Timely, and efficient Very Professional Everyone I dealt with was very courteous
Quick response time and very pleasant people to work with. Kept us up to date on the progress via emails.
Very poor way of conducting business. Agents are rude, very short attitude. Has been trying for 3 days to get someone to return my call and nothing. Very dissapointed.
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.
The CHW tech they sent to evaluate my year old dishwasher's leakage was great and CHW declined to fix it and issued a Lowes gift card. however, I don't shop at Lowes and do not want to have to open an account there in order to use the gift card. I asked for a check instead and they finally agreed to issue one to me. I'm satisfied ...
The technician was very knowledgeable but he said due to Choice loop holes that I probably won't get a new HCVA system due to this. The system is pas it's life and there need $5000 worth of repairs. Let's see if Choice makes the right decision.
The contractor was so helpful and extremely patient as he explained everything. Great customer service and respectful!
I am so glad we purchased the warranty plan. We have had to replace hot water heater, 2nd refrigerator, garbage disposal and had plumbing work all in the last 6 months. We paid our monthly payment & copayment to the service technician and everything else was paid for. The plan has paid for it self just with the refrigerator replacement. We had had the plan and have never had a problem of getting work done or replacement cost for our cover items. The best warranty plan we have used.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.