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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,372 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11372 Customer Comments & Reviews
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Denied an emergency repair reimbursement last year. Choice couldn't secure a tech in a timely fashion. Water was damaging my ceiling, therefore, I secured a contractor who repaired the leak. I submitted the invoice and the claim was denied! Next time I will take steps with the Consumer Protection Agency.
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Mr. Dallas Christopher from Central Florida Electrical was amazing. He was prompt, professional, polite and did a great job.
Great customer service from the sales rep. However to many phone call from Choice leading up to sale.
Serviceman to repair dishwasher was from Sears and was great. However CHW was not. Had to explain my problem to the service desk multiple times before they got it right. Had difficulty understanding their broken English. Took a week before service could be performed. Repairman confided that CHW was always difficult to contact. Salesmen have contacted me multiple times and annoying emails come daily.
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.
Our technician was fantastic. He called the night before to confirm the appointment. He showed up on time and did a great job.
had me explain the problem knew what they were doing & explained it to me
He was very professional and called me immediately after receiving the claim..set up the date and called me when he was on his way. It's nice to have someone who is prompt and courteous.
Where to begin !!! Monday I called to make a claim on my refrigerator , here it is Friday, no repair has been made. CHW was not able to find repair service , was told I could call one myself and it could be reimbursed (but could take 30 days). So I called repair service I had previously used, they were here in 30 minutes. Submitted diagnostic info to CHW via web site. Still have not been given approval for the repair . A part needs to be ordered, CHWneeds to give approval.Am very dissatisfied with lack of service CHW has shown. Would never recommend this company !!!
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that the claim was approved for reimbursement and the funds will be processed out to the address we have on file..
If you are in the process of buying a home warranty, you need to avoid CHW like the plague. The small print will kill you.
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.
He was able to adjust his arrival time and kept me informed of his expected arrival time . when he was on site he was quite knowledgeable and informative about the possible solution.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.