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Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,388 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11388 Customer Comments & Reviews
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Very professional and helpful staff I will continue doing business with Choice Warranty
It is frustrating that Choice warranty declined to pay for/cover the cost of the maintenance. So i need to negotiate with the technician to pay out of my pocket to get the issue fixed or cleaned. This is the second time CW is declining my claim telling me that it is not covered under my premium plan. sad!
Had a rough start but in the end it worked out and everything was good so far so good with them as I just started with them for a month now
My tech was very new to Choice, and was unable to answer some of my questions. To the best of my understanding, I believe he submitted my problem to you for diagnosis and to find out if you are going to fix it. That was three days ago, but I have not received any response back from Choice.
very quick response. The Electrician was thorough and he was very nice and even taught us a few things. Would use him again. Very happy with the service.
I had to bring 4 different technicians to get a final repair on my dishwasher. The last technician ran a series of diagnostics and identified that a control board and an attached UI board were the root problem. He called in for authorization and some person in an unreachable department decided that they would only authorize the control board. That UI is a standard part that was failing and some mystery person decided that the part was considered 'a modification'. This department did not ever see the dishwasher, did not run any tests and had no reason to deny replacement of the UI board other than to save Choice Warranty a few dollars. I am now out $280 in trying to get the dishwasher... Read More
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Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Unfortunately, once again, I have had a horrible experience with Choice. Choice lowballs their customers if a replacement unit is required. They will only provide an astronomically low amount of $$ and you must replace the item yourself. They "no longer provide replacements". So for them to say $$ in lieu of replacement - that is totally incorrect!!! I asked for a replacement and was told by the case manager they don't do that. I asked for the matter to be elevated and she said she was the final authority. Since I have a 3 year policy that expires in 2023, I should be able to get a refund on the unused year(s). I was informed that they would not refund any portion of the unused... Read More
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
I switched to Choice from another company because of bad customer service and my son's recommendation that Choice was good to him. I 've made 2 claims so far with very prompt and excellent responses/ customer service . "It was a great Choice". Thanks for the recommendation Son and thank you Choice for your reasonably priced Home Warranty Plan...
(D.I.) Glen Allen, VA
The tech sent to the house and the company he works for were great. Choice Home Warranty is not going to pay for all the repairs that were identified as necessary. I would never recommend Choice Warranty.
Cindy
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Tech was very knowledgeable and listened to my problems . He fixed the problem very fast
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.