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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
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- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,389 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11389 Customer Comments & Reviews
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I have been with this Choice Warranty Company for over two years. I have a policy on our Maryland residence and Virginia Beach residence. I renewed our policy through 2023 which has proven to be a big mistake. On September 24th, I filed a claim regarding our LG refrigerator not cooling at our Va Beach residence. I was notified on September 25th that an appointment had been set for a Sears Technican for September 30th between 1pm and 5pm (five days later). On September 30th the Sears Technican arrived and after 3 hours of diagnosing advised that Choice Home Warranty would not pay for the repair and was going to replace the refrigerator. Later, that day I received an email from... Read More
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Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
SECOND TIME I AM WAITING ON SEARS..............TECH DID NOT COME, SAID TO REFER TO ANOTHER WARRANTY CO. , HE DID NOT LET ME KNOW, HAD TO TEXT OR CHAT WITH RAYLAN FROM SEARS..........THEY DIDNT EVEN LET YOU KNOW..........MY FREEZER IS NOT FREEZING!!!!!
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.
Eddy did an awesome job explaining the services Choice Home Warranty and was able to set me up with a plan that was both affordable and complete. I was very happy with his service and will recommend Choice Home Warranty to my friends and family.
I didn't think the technician did a thorough job of finding out the problem with the leaks in the refrig. and what could be done to fix it. I was under the impression that replacing a part was going to solve the problem but was told by Choice that it was decided to replace the refrig. Great - except waiting for up to 30 days for a voucher to be issued for Lowe's is way too long when I have a refrigerator that isn't keeping cold and an excessive amount of water is leaking into it from the freezer. This is a matter to be dealt with ASAP - just not acceptable to be told it could take up to 30 days to receive the voucher for a new refrig. when time is of the essence!!! 3-5 days would be... Read More
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
EXceellent customer service. Good range of contractors to repair. and diligent staff .
Choice Home Warranty assigned Rocket Heating and Air to repair my HVAC system. The Technicians that came to do the repairs did a great job. They were friendly, professional and they had our air up and running in no time. As for Choice Home Warranty, I won’t be renewing my contract with them, in the three and a half years I’ve been with them, they have only approved the repairs on two claims, and of course the $45 deductible, covered most of the costs of the repairs completed.
So buyer beware, if you need something fixed you will likely be money ahead to use Google and do it yourself, or hire a professional for the tough jobs.
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
I have the misfortune to have need for a number of service calls recently. I have had a number of home warranty companies over the years and Choice is, hands down, the best. I wouldn't have even considered a 3, 4, or 5 star rating for any others. Choice so fast at responding and helping get the problem resolved ASAP that I am always confident that they have my back covered.
My place needed wiring ( specifically a neutral wire) and this technician took care of it,even though after it was done the issue called for is still one,But he said he will come back eventually and check it out to see what was missed. this[ rewiring] was approximately double what the CHW fee is, however; worth it.I can highly recommend his services to anyone.
The experience was really great and the issue was solved within a day of reporting and submitting a claim with Choice Warranty
I am NOT a fan of the way CHW does business. I was not aware of this when I signed on. It is crazy that a tech comes to my house JUST to "diagnose" the problem and then they have to get approval from CHW before they can make ANOTHER appointment to come and actually fix it. Think about this from a customer's perspective - I have to take off work TWICE to get it repaired. Unacceptable. Had I known this is how CHW works, I would have never joined.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.