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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,392 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11392 Customer Comments & Reviews
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When the salesman was trying to get me to sign a contract, he assured me of his "personal attention." Since having the contract in place, I have tried several times to call him and never once managed to connect with him. Offers of great service are easy to make, but regrettably after-sales service seldom lives up to one's expectation. This has been my experience with Choice. The online claim submission process is, however, very easy and efficient.
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Our heat went out on the coldest night .the repair man came by 930 am within 2 hours I made the call were happy and warm again
I love this company. They always handle my claims quickly and professionally. I recently had a problem with my air flow in a two-story. I knew this problem was not covered but they accepted my issue as a claim and a technician was at my home the next day and my problem was resolved. Once before, they helped me purchase an outside A/C unit with their purchasing power and connections. I was pleased with the overall costs of having my inside and outside units replaced. I saved about $2,000 with Choice Home Warranty compared to the several other estimates I received. Choice Home Warranty is a great company and I would and have recommended them.
My rep was very nice and accommodating. When we got disconnected she called me right back
This is my first experience dealing with a claim. My washer broke, tech came out the next day. He was wonderful. I received an email from Choice saying "They have determined, the best long-term solution is to replace your Washer. In lieu of replacement, we are offering you funds in the form of Lowe's eGift Cards based on your current system's features and capacity, to select the system of your choice." It would take 30 days to receive the gift cards...so I opted for a check, should receive it within 2 weeks. The funds offered to me were $343.00. I went out to Lowe's, Home Depot and Best Buy looking to replace the washer. Lowe's had a washer very similar but smaller to mine. It cost... Read More
the tech was great. The coordination process was poor. We got your notice of his arrival the morning of the appointment. We were in town when you scheduled him. In the future please let the customer and tech company coordinate arrival times to avoid problems like this. thank you.
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.
Very helpful and repairs done in a timely manner. We have heat in a couple of days of the furnace acting up.
Grateful for your quick response to our gas furnace not working, no hot air.
Climate Mechanical responded within 5 hours. Cameron the technician replaced a pressure switch, and our heat was restored. He did an excellent job. We appreciate having CHW and your professional action resolving the furnace problem.
Robert W. Hatcher
This is Don Cherry, 5057 Kinross Lane Fort Mill, SC 29707. My policy number is 625852368. I tried to provide feedback regarding the repair of my furnace, Claim Number Claim: 14590980, however my link had expired. I would like to provide feedback on Mericle Mechanical, LLC who performed work on my furnace. My service was scheduled for Tuesday, January 18th, and due to the fridge weather conditions, I called Mericle Mechanical requesting their consideration for service on Monday, January 17th. Service was performed on Monday, January 17th, just after noon. Joshua Mericle, Owner, and his co-worker informed me of their arrival time, and arrived as scheduled. Both were extremely... Read More
They completed the job successfully. They were also friendly and patiently answered our questions.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.