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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,395 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11395 Customer Comments & Reviews
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The service from the technician was great, the problem was resolved the same day
Ms. Kayleigh R. is very detailed with good knowledge about product and industry and she is trying very hard to advise me the best contact with best rate options....etc. Thanks. Raymond L Cheng
I could not understand the guy. He never would answer my question without sending someone to my home. He said everything on a toilet is covered EXCEPT the bowl itself. Do not understand that. So I had to go out and buy a new toilet fir my home.
Elijah was very knowlegable and took time to explain everything that was wrong with the microwave.
Hope this pans out as outlined by agent :-). Look forward to getting this working to cover our houses.
The technician assigned was excellent...Choice Home Warranty was NOT EXCELLENT. They denied the claim for a simple broken washer lid hinge, saying it could not have broken under normal w ear and tear. Silly decision, typical aftermarket/third party warranty company- always making you beg to get repairs covered. This was a simple, $150-$200 fix that could have been accomplished easily according to the A&E technician and he was shocked that CHW denied the claim.
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
The technician that came to the house was great, answered our questions and told us what was wrong.
The amount given to replace the dishwasher was very unacceptable and would not cover the replacement cost of any dishwasher available at wholesale or scratch and dent let alone at a retail store. Very dissatisfied with the outcome.
Don't use Choice Home Warranty they won't repair or replace my spring to my door of my dish washer that broke from normal wear and use. And my heat pump air handler unit fan wheel broke also from normal wear and use and they won't repair it either. I will be wanting a refund due to their piss poor service.
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.
Chris was very professional and polite. Completed the job as quickly as possible and move on to let me complete my day!
Per telephone conversation with your Rep., Albert, I agreed to try your company for my home warranty. Albert is a very polite, helpful & gave me a lot of information regarding the services you are offering to your clients & I'm so happy he gave me a program wherein I am able to save.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- 🏅Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.