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đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
ConsumersAdvocate.org
11,400 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11400 Customer Comments & Reviews
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Guru Home Services did a great job of servicing my Kenmore dryer. Jason arrived with all parts and completed the job quickly and neatly. He showed me the problem parts and the underlying problem and fixed all.
Excellent warranty service! Will recommend any home owner to have warranty service like Choice Home Warranty.
The technician found and fixed the problem. However, Choice Home Warranty wonât fix the damage. I will not use them again
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Love, love, love Choice Warranty. The repairs are handled quickly and professionally. The technicians they sent to your home are safe, experienced and professional. I have been with them for years and would highly recommend to anyone.
Great response to service requests, professional contractors so far. Our first claim was completed in a timely manner and done to our satisfaction.
The technicians for Professional Plumbing & Heating Co. were great. They were quick and efficient and resolved my issue.
Technician was wonderful. The Choice Warranty Plan has provided NO benefit to me for two years. Considering cancelling contract. In the process of soliciting support from the BBB.
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as âINCLUDEDâ under the terms of the User Agreement. We encourage all of our customers to review their coverage.
Agent deliberately misled me on a repeated basis. How can I trust the company?
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
The Ball Family company was professional and they were very knowledgeable. They fixed my issue and were very pleasant.
BEWARE- They have hidden in their contracts that they do not have to pay the full retail amount of an appliance if it breaks. They are offering us $900 for a $3500 fridge, acknowledged that their offer is not retail pricing, but then referred to the contact where they do not have to pay full retail. Repayments also take 30 days and their customer service is appalling.
Per contract: F14. We reserve the right to offer cash back in lieu of repair or replacement in the amount of Our actual cost (which at times may be less than retail) to repair or replace any covered system, component or
appliance.
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.
Top Rated
Our Partner
đ„ $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- đ Online Business Bureau Accredited with A+ Rating
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.