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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,204 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11204 Customer Comments & Reviews
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Awesome Customer Service, Communications & Response. kind of disappointed with the solution, Contract establish that any appliance in case of No repair will be replaced, and I was told by the Technician and the person that took my Claim who did things just right and very Professional, after conversation I was very pleased .....just for a day when I received an email explaining everything about my case.... ITEM WAS NOT REPLACED they just offer Me a Gift Card from Lowe's for $350 ....????/ I'm NOT complaining about it I did buy my Dryer for $758.00 of course today's prices something that Choice Home did not care about; but to increase price on the Policy because inflation matters Hah... it... Read More
Never ever buy CHW. They cannot maintain their tecnicians due to the complicated reimbursement and red tape they require of them. The same red tape is required of those who subscribe to CHW. They delay repairs. They allow 48 hours for a technician who has a contract with them to pick it up — which they don’t have many who any to work with them because of the reduced fees and required lengthy red tape. Then they ask the subscriber to find their own technician. But to be reimbursed they require the technician who is not under contract with them to go through the same red tape of those who they are contracted with. CHW is poorly run, no exceptions to their technician selection process,... Read More
Very helpful and knowledgeable! Quickly found out the issue and knew how to resolve it.
Choice was gracious enough to help us get the tech from Brodi to come sooner than the scheduled day of 29 November because we were going out of town for Thanksgiving and couldn’t leave our home unprotected . To my amazement Choice reached out to me and said they had reached to Brodi and I received a text to see if I would be available that very day …yesterday 21 Nov at 3 PM. That just happened…and That does not usually happen!!
Choice / Brodi …you are the BEST
Sincerely
Mitch and Virginia Childress
Every time I’ve needed them they have been useless. I ve didn’t even call them on a couple of issues because I know it would be days before anyone would come out and it would be the lowest bid and crappy workmanship.
This was a biggest mistake to choose Choice Home Warranty. When we signed the contract everything sounds very nice, until we opened the case and declined by the case manager with the unreasonable explanation. We won't recommend this company to people and also we will put our concern on google to prevent people to make same mistake like us.
Choice Home Warranty was rated one of the best in my search for home warranty. They immediately called me and explained everything in detail and answered my questions patiently. Recieved the emails with my documents right away. The price was right and so far i am happy with peace of mind. I made the right choice!
Would like to have had a live person to give my claim. I did give my information to the Auto System. I immediately checked my claim under www.choicehomewarranty.com and it had posted on claim website. Thank you Claims Department.
Choice Home Warranty:
1. Does hot cover what contact says it will cover
2. Does not allow you to cancel contact with pro rated return
3. Makes it nearly impossible to reach an agent
4. Takes far too long to respond to a service call
5. Only gives you a contract after you sign up for service
6. Treats it’s customers rudely
7. Etc. Etc.
He was very efficient and detailed in ascertaining the problem and implementing a solution. He was very respectful and arrived in a timely manner. No complaints.
Thank you.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.