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🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
Choice Home Warranty Review
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11,186 Customer Comments & Reviews - see all comments
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11186 Customer Comments & Reviews
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Misled and rushed on the plan that has a 3k cap on A/C units.
I was under the impression that it was fully covered!
I called to cancel the same day and got the run around with a real fast rude talking customer service rep that wanted to rush the call.
I gave my credit card info & I hope there are no issues getting a refund.
or if the unit will be 100% covered than I will change the rating and keep Choice.
I am very disappointed that after I paid the $60 service call fee to the repair specialist chosen by Choice Home Warranty, he determined that my dishwater couldn't be repaired and needed to be replaced, but instead of replacing my dishwasher, Choice Home Warranty only gave me the option to accept $246 in Lowes gift cards when it will cost me a minimum of $750 or more to have Lowes replace it. Very unfair business practice on the part of Choice Home Warranty!
The technician who came was excellent....Not always the case with Choice Warranty...They were the third company they had to call after the others all failed to either show up or were not told what the problem was...
Then Choice said they would not accept the claim...I spoke to one of their employees who seemed not only distracted, but also, not at all aware of Choice's policies... I spent 20 minutes on the phone with him .....A waste of time!
Best Home Service Warranty provider in the business. Have been doing business with them for 10 years.
The technician arrived ahead of schedule and completed the work in less than 2hours.
Very happy with the service from Choice Home Warranty. I just wish the repair company (plumber, in this case) would have been able to come out in less than a week, and also not have to come back a different day to make the repair that was very quick to make.
Michael Lewis was very helpful in explaining our policy to us and helping us get a discount, with no pressure what so ever to take out the policy.
Our 5 stars are strictly a rating for the technician. As far as Choice Warranty, we are very DISAPPOINTED. We currently have 2 claims in your system. Our 1st claim about our dishwasher was placed a week ago and a technician has still not been out to access. The 1st appointment the technician could not make it and the next appointment is not until next week. Why do you say service within 24 hours?? Choice Warranty should have more technicians or allow us to get a technician that could work with you about what is allowed so things could be taken care of in a timely fashion. We definitely will give a lot of thought before we renew our membership.😩
I wanted to leave a good comment; however, circumstances wouldn't allow it. As a leaky ceiling is still at my home after being notified by the technician of the problem. The shower needed to be recorked or sealed to stop the leaking in my dining room. A small task that was DISAPPROVED by Choice Home Warranty. I was qouted a from their book which I don't have a copy of, However; to notice where the leak was coming from water had to be ran to see the ceiling leaking. Yet it is still leaking, a JOB UN DONE,
Haven't had a service call yet (but one is coming soon) but your website is extremely easy to use with no hassle. For someone who uses a computer all day and gets very frustrated trying to maneuver from point to point, your page is very easy to understand and very easy to use.
Top Rated
Our Partner
🔥 $150 OFF + 2 Months Free* - Plans Less Than $1/Day
- A+ Rating from the Online Business Bureau
- Covers Major Home Systems, HVAC & Appliances
- Custom Plans With Flexible Pricing
- Request Home Repairs 24/7
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.