Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10122 Customer Comments & Reviews
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I already submitted a comment but you are sending this again. I am very unhappy with the waiting time for someone to come over. It is ridiculous when the electric trips so that half the house is in the dark, that it takes 8 days to get someone over to take a look! Or with a leaking fridge that it takes someone 2 weeks to come over, just order a part and come back to install the part another 2 weeks later. This was never before and had I known I would not have signed up for 3 years again. Also I can never get a real person on the phone which aggravates me tremendously. I am very unhappy with the way things are done now and will tell all my friends about it.
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.
Aron was very informative and knowledgeable about Choice. I admired his honesty in telling me what I wanted to know. I am sure he has had good training. I hope i never have to use Choice but I feel comfortable if I do. Thank you.
Ed Lucas
Highly responsive, easy to place a claims process, and convenient portal. Only drawback is that I am unable to use my own providers and submit for reimbursement.
Great experience with choice warranty which I will rank the best among providers.
Chris was polite, professional and would recommend him highly! Excellent customer service. Need more like him.
It took a while to get me to the purchase portion, but I had a good salesman I believe his name was Roldeen Joseph, not sure on the spelling. He did continue to work with me and offered me, what I think is a great deal for the next 6 years. I think he called it the George Forman 5 year plan. Then then offered me an extra year at no charge. Had some issues getting this large purchase to go through my bank. All in All, I believe we will be happy with CHW. If not I will be the first to tell others of any problems. So here's to a great experience.
it's challenging to talk to someone like and my ac broke down and it will take over a week just to get someone out here to look at it. My previous warranty company was always here in 48 hours or so....I know covid but that doesn't cool me down in 85 degree weather...
Luke was understanding and professional in completing my purchase of this home warranty
Sales rep. needs to have little patience and listen to the potential customers of their needs
M
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.
Friendly and helpful. He took his time to explain the problem and next steps.
Top Rated
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- 24/7 home warranty service
- Offers service contracts
- Nationwide network of 15,000+ pre-screened contractors
- More than 2M homes covered across the US
- Get a quote in 30 seconds
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.