Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10136 Customer Comments & Reviews
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No what he is doing politie inspection is good cleans up after himself
The seers technician arrived at my home while I was at work at the Supervisor Of Elections and checked out the refrigerator and found it needed parts to be replaced and told my wife that I would have to be there when he returned to help him move the food refrigerator. I am a disabled veteran and I am unable to do that I am feel that he needs to bring someone with him when he is repairing appliances. I cannot help him move the refrigerator. He also told my wife that a phone call would be sent to my phone number to pay the service call of $85. I have never received that call yet I am not very impressed with this service tech. He did not explain to my wife what all is to be done, just sent a... Read More
Maurice W
Consumer Advocate of Choice Home Warranty
Official Response
Consumer Advocate of Choice Home Warranty
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
The technician from Expert Appliance was great. He diagnosed the problem right away. My issue is when you decide that "it is more cost effective to replace the unit than to repair it," I'm to receive a $191 Lowe's gift card - and it'll be up to me to purchase the replacement unit and have it installed. The cheapest similar unit cost is $229, and I still have to pay for installation; and that is after I already paid $75 to the technician. So I will have to spend an additional $38; plus $75 installation; and the $75 I already paid. So that's almost $200 out-of-pocket. That's not cost effective for me. I requested to talk to someone, who could give me some other option(s) - and the person... Read More
Technician called and confirmed appointment. Today they called to let me know they were on the way. Showed up checked the disposal and called to verify if it could be replaced. Got confirmation and was able to replace the garbage disposal. Great job !!!!!!
I'm New to you, however, I left American Home Sheild for your service I sure hope I didn't make the same mistake twice.
It has been very hit or miss with Choice. The technicians I have no problems with. They have all been very good. However, the people who take messages are very lax. For example, I had 2 service calls for my garage doors. The first service call you didn't cover (it was a door problem) but the service technician from Reliable Garage Doors fixed the problem. The second service call was because the spring broke. I told the person taking the all that it was not the same problem; but she put it in as a recall for the technician. He came and it was the spring. So he had to come again to fix it because he didn't have a claim number to fix it when he came. The other time was for my... Read More
Chw did not come through for me. In the policy they state they cover all components of a heating system. This statement is false.
My car is stick inside my garage and I have to wait 3 days to get my door opened what's up with this
ALL WAS GREAT, TECH TOOK CARE OF MY CONCERN, VERY PROFESSIONAL
Our technician did not show as scheduled. We waited all day. We called and were told he would be late, but he never came. Next day we called and were informed he again would come between certain times. He again did not show but called and said he would be there later. He did finally arrive the 2nd day. He was very nice and solved our problem right away. So while the actual visit was great, there was a breakdown in the company’s promise. If the company had been on top of it and informed us what was happening, we would be a lot happier.
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- 24/7 home warranty service
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- More than 2M homes covered across the US
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.