Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11107 Customer Comments & Reviews
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Submitted a claim first thing in the morning, received an automated confirmation call within 30 minutes. The contractor followed up a short time after and represented Choice in the best possible way. Service was outstanding and repair work was completed as arranged.
Was very pleased that my repairs were done very rapidly. Everything went the way it was explained to me when I first reported my claim regarding my disposal. The technician was very nice and polite and knew what he was doing. Would recommend CHW totally.
Very, very pleased.
Calling Choice Home Warranty to submit a claim is simple. I got through on the line with no waiting, they gave me a claim number and the name and number of the service technician who would be taking care of me. I also received an e-mail with the above information and a phone call to be sure I had received all of the information. The service tech called, an appointment was made, a service call to repair the problem occurred and all is well. Very please with Choice Home Warranty. I have 3 properties with this company and they are taking care of any service problems that I have.
look elsewhere - they cover NOTHING!
Choice quickly processed this, lined us up with a superior service provider, and we were able to immediately schedule within 4 hours of submitting the claim! And, they came out on Saturday - no time off work necessary. It was great! We love Choice warranty and will never be without their coverage!
When our bathroom sink backed up, I tried everything I could think of to fix it. Eventually, I caved in and contacted CHW. Two days later Jamie with Benchmark called me and asked if later that morning was good for me. A few hours later he was rotting out my line. Almost two hours later he finally succeeded in breaking though the clog(s).
Things are running smoothly again and that has made my wife very happy, which in turn makes me happy.
Called Sunday morning because A/C was not blowing air out the vents. Customer Service said we would receive the company name for repair withing 24 hours and to contact them to schedule the appointment. Within 45 minutes we had a company name (Just A/C & Heating), we called, he answered and was out to our home on a Sunday in 45 minutes. He diagnosed the problem and it was fixed. The technician was great and very helpful. This is the best service we have ever gotten from a Warranty Service. We have lived in our home for 23-1/2 years and had another company for a very long time. We were not getting the service we expected and changed to Choice Home at the beginning of this year. This... Read More
I had a problem with the Water Heater,i t was liking. The people showed up in less time that the 45" they told me in the phone. They were really polite and professional ; they realized what the problem was in just a couple of minutes and they explained to me.
Then they fixed quick and leaved the area around clean. I was really please with those two guys.
The service man was prompt and knowledgeable. Fixed my issue with my dishwasher. It runs perfect now. thank you
My, experience today was excellent! Steve and his Partner took time to insure that they would elevate the problem I was having with my plumbing. They were courteous and even wore soft shoes over their shoes in my home. They went the extra mile of checking all outlets. They explained every step and gave pointers on how to prevent the problem from happening again. I must say, they were efficient and on time maybe a head of time. They made me a very happy customer, and if I ever need assistance again; I would recommend them.
Top Rated
Our Partner
Special Offer: $50 Off + 1 Month Free
- Nationwide Network of 25,000+ Local Contractors
- Over 8 Million Service Requests Handled
- 2.4 Million+ Homes Covered Across the USA
- 24/7 Home Repair Services & Support
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.