Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11117 Customer Comments & Reviews
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The plumber was very polite and provided great service. He was quick and didn't leave a mess.
HORIBLE !!!! HVAC reject because it needed replacing. THEY DO NOT PAY BIG TICKET REPAIRS !
Got an appt with plumber because hot water heater was going out. Tenant called and said that the plumber didn't show so I called Choice. A new plumber was assigned. When the plumber was called he said that he does not service our area. Had to get another plumber. The hot water heater was evaluated and plumber recommended replacement. All water going through it was rust colored and tenant has a small child. Though replacement was recommended, I was told it wasn't covered but out of the kindness of their hearts they agreed to send me $250. Considering the house was purchased 31/2 weeks ago and we had a home inspection, this seems a bit off. I currently have 17 home warranties with Choice and... Read More
My Samsung washer is not operating correctly and service tech says it's not repairable. Choice home warranty tells me they will pay to replace the shocks but NOT the spindles or drum that are damaged. Seriously??? Looking for a new warranty company now!
This time everything was excellent. The technician did a good job, arrived on time and was very professional. Therefore I am well satisfied!
I have had to call Choice Home Warranty on several occasions recently and each experience was as good as I could ever have expected. The response from CHW was quick and friendly. Technicians were selected and I was able to contact them in a very short time. In one case our garbage disposal unit "froze" and would not budge. The plumbers sent by CHW diagnosed the problem and CHW approved the case and within the hour I had a brand new garbage disposal. The only cost to me was the $45.00 service call fee.
In each case, the problem was solved and except for the service call charge, no cost to me.
I'm very pleased with this contract and I would recommend Choice Home Warranty.
I only put 1/2 a star because it requires some level of rating to submit. If I could, I'd give them a -5 stars.They are frauds that rob people of their money. They try to deny every claim that is filed. The customer service representatives are not versed in the contract. They give erroneous information in hopes that you are not competent. The contractors that they deal with are unprofessional. BUYER BEWARE!!!!!!
I appreciate having a Choice Home Warranty. I have called on them several times in the past year alone. They send out quality service professionals who work within my schedule. Choice Home Warranty provided a full coverage home warranty that was considerably less expensive than other home warranties, but the customer service team is second to none! On a recent service call for my Aprilaire humidifier, I learned that the humidifier was not a covered warranty item; however, Choice hooked me up with a contractor who came out and fixed it at a reduced cost than if I had contacted a contractor on my own. I was very impressed with this aspect. Choice Home Warranty, you will have my home... Read More
We have an AC issue. The initial technician came out within 24 hours, so I guess that was good, but everything that happened after that went downhill. The technician that came out really just wanted to sell us a new system. He never even opened it up to see what the issue was and just said it was rust. He wanted to charge us $5900, which eventually made it down to $2600. We can't afford a new system right now and the truth was there is a leak that needs to be fixed and there was zero rust which he would have known had he actually bothered to open it up and look. So we had a 2nd technician come out and he verified no rust and the leak. Once that was confirmed, they said they would fix the... Read More
Very rude .. poor customer service... kept hanging up in my face.. cutting me off while I'm talking ..
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Special Offer: $50 Off + 1 Month Free
- Nationwide Network of 25,000+ Local Contractors
- Over 8 Million Service Requests Handled
- 2.4 Million+ Homes Covered Across the USA
- 24/7 Home Repair Services & Support
You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.