Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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11122 Customer Comments & Reviews
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This company is a scam. They sent out two companies to fix my AC and when they could not fix it, they said it was a maintenance issue and would not cover it. They are terrible. RUN. They are a SCAM they look for ways not to cover things. I have been with them for over 3 years and each time when they are needed they look for ways not to help.
Placed a claim with Choice Home warranty online and they had dispatched a repair technician for our failed oven within an hour. The technician arrived righ ont time and was able to diagnose the problem within minutes. It did require ordering a repair part which was done immediately and the job should be completed within a few days of filing the claim. The communications from Choice Home warranty were great both telephone messages and e-mails. Thanks Choice for handling this promptly and efficiently.
My air conditioner was not working and so i had to submit a claim online. They gave me a number to call to schedule an appointment for the technician to come out and fix the problem. The available date was the next day and so had to wait. The technician came on the day scheduled but even arrived earlier and he was very professional and pleasant as well. The work was done in about 15 minutes to my surprise and i had my AC working again. Thank you CHW.
I called chw for jammed garbage disposal.was fixed the same day.very pleased.hiram did a great job.
CHW was quick to assign a tech for my repair, great job!!
Called when my air condition stopped working. The rep. took info and I got a call from a technician the next day. The technician came out that evening. He was very pleasant and wanted to get me up and running as it was hot! He got one zone working and came back the next day to finish because the one compressor was frozen up. The Technician from (A=Family Heating & Air) was a pleasure to work with and knew his business!! Damon gets an A+!!
Called when my air condition stopped working. The rep. toke info and I got a call from a technician the next day. The technician came out that evening. He was very pleasant and wanted to get me up and running as it was hot! He got one zone working and came back the next day to finish because the one compressor was frozen up. The Technician from (A=Family Heating & Air) was a pleasure to work with and knew his business!! Damon gets an A+!!
CHW sucks !!! .... they are scam artists defrauding the public .... they would not fix the failed AC system for my upstairs when it failed using the excuse that " no maintenance " when I had all of my year of records since I bought the house from my maintenance company and the techs affidavit to back up the claim .... would not talk to them or recognize the records impossible to get them on the phone waiting for days .... have morons reading from a script answering the phone rudely and unconcerned about my claim ... no appeal idicating that the phone clerk was the management of the company when I asked for their supervisor they replied " i AM the supervisor" these people should be... Read More
The customer service representative that I spoke with awesome in assisting me and getting my issues resolved
Very cordial service person when they took my complaint. Timely assignment of a repair facility. Repair facility contacted me in a timely manner. Repairman showed up as promised at the agreed-upon time and kept me in communication with him prior to his arrival. As expected needed to go back to order the part once he determined the problem. And pending a revisit to fix the problem. Very happy so far.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.