American Home Shield Review
ConsumersAdvocate.org
4,124 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for American Home Shield
4124 Customer Comments & Reviews
Loading Reviews ...
I paid over $600 for plan and 3 techs have been sent out. Plumber, locksmith, and appliance repairman. All were negative experiences, they did absolutely nothing to fix the problems. Each trade cost me $75 just to schedule. If you don’t live in a major big city, do not use them, they only use vendors from big cities, no one local. Dealing with American Home Shield adds stress to already stressful situations. IMPORTANT : They do not cover anything outside the home foundation! Safety and broken is not important to them either, as long as it operates, they will not cover. If you enjoy headaches and spending additional money, choose American Home Shield.
I paid over $600 for plan and 3 techs have been sent out. Plumber, locksmith, and appliance repairman. All were negative experiences, they did absolutely nothing to fix the problems. Each trade cost me $75 just to schedule. If you don’t live in a major big city, do not use them, they only use vendors from big cities, no one local. Dealing with American Home Shield adds stress to already stressful situations. IMPORTANT : They do not cover anything outside the home foundation!
Safety and broken is not important to them either, as long as it operates, they will not cover.
If you enjoy headaches and spending additional money, choose American Home Shield.
I have been with AHS for 10+ years now and they have went downhill in the last few years. I had issue with my kitchen sink being clogged, and garbage disposal was leaking. Called AHS was assigned C. Mayes Plumbing, they took over week to come to my house. They came replaced disposal but did not unstop the clog. Had to bend to their schedule and had to take another day off work as they could not accomodate my schedule. They came to house piddled around in kitchen 20-30 minutes then decided they needed to install a clean out drain as mine was not up to code, of course AHS would not cover this and they wanted $395 to install valve [left house to complete other jobs on schedule and stated... Read More
OMG where do I start. As most of the comments here this company is TRASH. The person I purchased this home from had already bought this plan for me so I was grateful. After the first year I went ahead and renewed the contract BIG mistake. Things started to break and I had to call American Home Shield. Nothing ever seems to be covered. My air conditioner has broken three times (3 $100 service fees) and I've had to pay for refrigerant $800 because it wasn't covered in March 2019 now it's not cooling again new repair man says it's the compressor and if it needs to be replaced the refrigerant will need to be replaced again. Hell No. Bottom line do not I repeat DO NOT use this company. I am in... Read More
I made a claim in July because my AC was leaking. They sent out the first company they used 4 times and they did not repair the issue. I asked for a different company. The second company came out, did not repair the issue, and did not return multiple emails and phone calls trying to schedule another service. The second company also charged me for materials that I did not need. It's October now and my AC is still not fixed, and in the meantime I have water damage and mold from the leak and AHS says they don't cover that despite the fact that they have not provided a competent service team over the several months this has been going on. Disgusted. I DO NOT RECOMMEND THIS... Read More
Had a plumbing leak. Was determined that the plumbing failure was due to a failed pressure regulator (Pressure Reducing Valve PRV). The PRV was covered but required out of pocket $100+. The plumbing repair was NOT covered because it was caused by the failed PRV. The wall damage was NOT covered. I took the $100 and bought the plumbing parts and did the repair myself.
Why did I paying for warranty coverage? because I was a dumb a--. A local handy man (or myself) can do the job much quicker and for much less, and with less bull sh-t and disappointment.
I am putting the monthly fee in a home repair savings account.
I can't give negative stars, the lowest I can give is one.
you can never do same day service and never have a technician here when it is convenient for me. Phone etiquette very poor
This is the worst company. Run away. Do not for any reason work with them. Their customer service is HORRIFIC. When you have a problem and you call customer service they are in the Philippians and completely useless. They repeat the same 4 sentences. when I asked to speak to a manager I was hung up on. The person “Nick” literally said “Madam I am disconnecting this call”. I wasn’t rude or yelling. But they give you the run around and block you. This company is literally trash. I can’t put it all into words but please listen to this warning. You will be happy you did.
Based on the reviews I decided to get this home insurance. My AC stopped cooling so I called AHS, I had to pay $100 service fee so they can send a tech. The tech told me that I needed to replace the coil, so the tech which is Elijah Air and AHS told me that I was going to pay just the Freon which was $350.00 and AHS will replace the coil. 3-4 days passed and I called both Elijah Air and AHS they told me that Elijah made a mistake on the price and that I needed to pay $1,200 out of my packet. I called Parkers & Sons and EL Indio AC on my own to get a 2nd opinion and yes it was the coil. They also told me that even if the coil gets repair another thing will fail due to the old of my AC.... Read More
This is the worst company I have ever delt with. I called to get my dishwasher fixed they gave me the name of the contrator who can't get to it for a week called back waited 20 min. then was told so you want your dryer fix I said no my dishwasher ok it's leaking I again said no ok then I'm told I will have to wait 24 hrs before I can get someone else to come out.
Top Rated
Our Partner
- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
