American Home Shield Review
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4,124 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4124 Customer Comments & Reviews
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This warranty company is a joke. I have been trying since October of 2019 to get my dryer repaired. The repair man came to my house several times. Each time the dryer worked for maybe a week than quit working. They proceeded to charge me 75.00 for each call. I called again in Dec. to complain about the charge which I was assured it was removed and told if the dryer couldn't be fixed it would be replaced and as many times as they had been out, it should be replaced. The technician came again just before Christmas assuring us he would be back before Christmas to fix it, however after several calls to him and customer service he finally returned and "fixed" the dryer. It is now February 5th... Read More
We have been so pleased with AHS. They’ve been awesome to work with, responsive to our needs, and replacing items if not fixable!! We recommend AHS to everyone!!
Be very mindful of the companies AHS sends to provide you service; because, this company contracts subpar companies to do work. Recently I call AHS and requested service for my shower faucet that had malfunctioned and could not be turned off. Unfortunately, the shower does not have its own shut off and I was forced to turn the water off for my entire house. I looked the plumbing company up on the internet they assigned me and it had a review rating of 1 from several customers of AHS. When I call AHS back, I was told their system assigned the company and that it could not be changed. The person I talked basically said, the reviews weren’t right. I insisted they contract another more... Read More
This is a racket. Call for a claim and you get the Philippines. They may speak English but they don't understand it. No matter what you say they will say its covered, take your $100 deductible and then deny your claim and keep your $100. One example: my garage door spring broke. Contract says everything is covered but the door and tracks. I thought excellent. I called, yes its covered and they even sent a tech and they denied the claim when he was there. According to them the spring is part of the door and hence is not covered. The door and the spring don't even touch, when did they become one? With that reasoning aren't the tracks part of the door? but they were specifically excluded!... Read More
recently had A.C replaced. installer without my permission cut a hole in my wall for an air vent. They did not use the existing air ducts. there was nothing wrong with those vents they worked for 35 years and are in 96 units. The installer has given no reason for not using existing vents. the replacement AC was the same capacity as the original. i have been in contact with one of your representatives and they were of no help. As i explained in statement of facts. The inspector told the on site manager the installation failed and it should have. Then the manager received a call that it had passed. There was no explanation nothing changed from the original inspection. . I am very unhappy... Read More
JC Acworth, Georgia January 29, 2020 I've been an American Home Shield Customer for approx. 15 yrs. In the past I've had really good service. Unfortunately, the most recent service call for a Plumber was beyond disgraceful. The "person" comes to my home cuts out huge hole in my garage drywall . Moreover, this Plumber claims he couldn't find where the link was coming from. Therefore he writes out a one line possible leak problem "There is a possible slab leak or pipe leak will need further diagnosis". Thus, Plumber then hands me the "Estimate yellow copy". Then Plumber leaves my home without really saying what the next step for him would be, He does call up another guy... Read More
This warrant has already paid for itself. I am very pleased with this company. I would definitely recommend this company.
The technician came and didn't fix anything! He says that in order to fix the A/C heating by connecting the cables to the thermostat, he first needed AHS’s approval. The technician left. AHS did’t refund the $75. Nobody was helpful. AHS doesn’t care for its clients. I won’t recommend AHD to anyone.
i fell for the outstanding ratings this company has received, and purchased a contract from it to provide service for my kitchen appliances.my 5 year samsung refrigerator has been fine until this past november water was collecting in the bottom pantry drawer.i called for service, and paid a $125.00 service fee.an almost non-english speaking technician arrived, pulled out the filter, and indicated it wasn't installed properly.he pushed it back in,and left.i still have the same problem.i have called american home two times since, and was told they would send a "senior" technician out.to date.NOTHING.i discovered that they use local businesses to perform the service.i think the local service... Read More
I've been a customer for years and and have been satisfied with their service providers the whole time. Outstanding customer service.
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- Plans & pricing to fit every budget
- No age limit on systems & appliances
- No inspection or maintenance records required
- If a covered item can’t be repaired, they replace it
- 30-day workmanship guarantee
