American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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This is worst company, they simply find reason to deny the coverage.My bath room water pipe broke while cleaning the shower head. reason could be old rusty pipe. they denied the coverage with reason, that we broke it. Terrible....
Water heater started leaking Christmas Day. Called AHS and had to wait next day which is acceptable coz it's a holiday. It's 30 degrees winter time. Next day the vendor called they said they're very busy they can't come until next day 12/27. That day the vendor came and said they have to order a water heater and will be back tomorrow. Tomorrow came vendor said I have to charge you $625.00 for fees plus $125.00 deductible. WHAT?!?! Fees for construction. What construction? Fees for water damage. What water damage? I have a pan under the water heater. I don't see water damage. I called AHS and report. AHS said it's between myself and the vendor and they said I need to pay the $125.00... Read More
In my experience, they are a terrible company with terrible customer service.
I think their customer service is terrible. In my experience, you wait on hold almost forever before anyone answers. And, they rejected valid claims. One star is too high.
Contractor arrived in a timely manner; they were clean in appearance. Appeared familiar with appliance which needed repair and proceeded to work on it. The repair was completed quickly. The repair-man was complete in his work and very courteous as he arrived & as he left.
The contractor was very nice and did a great job. He arrived on time and fixed the problem in a timely manner. He cleaned up behind himself. Customer service is always nice and very helpful.
He was polite. He explained things so I could understand what the problem was. He was dressed appropriately.
I have always had a great experience with AHS!T The CS has been the best all and the price I pay for repairs is very reasonable. When an item has been repaired multiple times they will ask you if the item needs to be replaced. Contractors are always good, if you have a problem with a contractor let ASH know and they will fix it!
My washer problem was very quickly addressed. We only had to pay the deductible. The work was done by professional and skilled people.
Hot Water heater blew up! Response was quick; however, repair company while at visit stated one price then when sent to AHS went to $465.00 of additional expense. Due to inflated cost I asked for a cash out; AHS wants me to wait 3-5 days just to provide an amount. Seriously? An answering team uses a matrix to decide what amount they will pay per incident. When I asked the customer supervisor to speak someone in that department; he refused, saying it was against company policy... I simply was requesting an average ballpark figure in order to get a more inexpensive vendor. Is this too much to ask? IT IS WINTER AND HOT WATER IS NOT A LUXURY! The vendors must be held to a higher... Read More
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Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
