American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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The biggest complaint is their bad customer service. If you have an issue and call in to talk to someone, you are on hold anywhere from 30-60 minutes with 45 minutes being the average wait time. When you do get ahold of someone, they do not resolve your issue. Also, if you want to talk to a supervisor, you cannot. They tell you they have to file a request to get a supervisor to call you and it will take 48 hours. The majority of the time, a supervisor will never call back. I would advise anyone looking to not go with them. We are going on month three of having a non-working refrigerator and called them at least 10 times, no one seems to care about this important appliance being broken for... Read More
My experience is horrible, plumber they called never shows, toilets been backed up for 2 weeks. They hire the worse , unqualified people. Whom, have no customer care and takes for ever. Worse warranty money can buy
I have had AHS for many years now just out of the laziness of not looking for another warranty company. I have to say that after this repair/replacement I will be discontinuing my contract with them. I may call them 1-2 times a year and end out paying out of pocket at least one time if not both more than just the service call. This time I am paying $300 for a hot water heater because they will not cover the codes required by my city. Every time I have called them form AC unit that has a slow leak, they won't do anything about it. They just allow the contractors add more Freon which costs me again out of pocket and pretty much just puts a bandaid over it. I'm done with them.
I presented a claim regarding a fire in my oven due to wear and tear; the fire department was called out. They had to move the stove from the wall and in doing so, the glass shattered. They refused to replace the stove. The stove had been in the same position since 1994, the incident happened on 1/1/2017l.
Before you agree to sign with AHS--get them to answer your specific questions for specific items and problems. They will say anything to get your contract. They do not have the BEST companies working for them. They do not consider ANYTHING an emergency---my drain backed up, water all over the laundry room floor--called, said they would get someone fast--4 hours later they had called one company and were waiting on a response and had the gall to ask if I could wait till Monday with an inch of water on the laundry room floor.
My contract runs outs in May---good riddance
I've called in for service on the same appliance 5 times and they refuse to replace it as promised in the contract after 3 calls. Then they won't transfer me to a supervisor, they say hold on and hang up several times. Poor customer service, totally misleading. A total fraud.
C Jones from Maryland
This company really depends on where you live. Some of their vendors are scattered around and are not everywhere. We had a terrible time getting service for our home located in north central Florida. When we could get vendors they had tight schedules M-F 9-5 only. The average working household can not work and get service from this vendor unless your taking a whole day off of work. I do not recommend them for this reason.
Worst customer service EVER.. these incompetent people are clueless, do not expect any type of service here. Save you money this is a scam
I'm firing this company. They neglected to escalate a plumbing case one month ago when I had a plumbing issue. I ended up having to fix the plumbing problem myself because AHS Burger flicked my problem to a contractor who never contacted me. The first contractor canceled on me on short notice. The second contractor they supposedly escalated priority with never contacted me because AHS is unable to update their records with my proper current phone numbers. The information AHS provided the contractors was six years old. My online account does not interface with AHS's client management systems so if I update my phone numbers online, the customer client system doesn't have the proper phone... Read More
I have had 2 repairs done while a customer of AHS. I am very disappointed with the customer service levels of how they hold their contractors accountable. Suretech Appliance Repair has be my contractor on three different occasions, they were quick to receive the original order and send out the technician but caused unnecessary delays when returning to do the repairs. AHS was contacted daily as I have tried contacting Suretech dailiy only to get "all messages" are full, no return call, no status updates. AHS' customer service department said they would report it but to this day, I still have a broker washer, zero in updates unless I call and track someone down. This is the poorest... Read More
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
