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365 Home Warranty Review

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Founded in 2012, 365 Home Warranty Corporation is a home warranty provider headquartered in Edison, New Jersey. The company promises excellent customer service and affordable prices via their basic, premium, and standard plans, as well as a broad range of additional coverages. 365 Home Warranty holds a B rating with Better Business Bureau.

How is 365 rated?

Breakdown

Overall Rating: 0 / 10 (N/A)

365 Home Warranty is a newcomer to the home warranty industry, offering a standard product at a slightly higher than average price. Nevertheless, customers looking for excellent service and 24/7 claims processing may find this company is worth the extra cost.

Coverage

Key Facts

Plan Types
Appliances
Combo Plan
Build Your Own
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$500
Typical Systems Benefit Limit
$1,000

Coverage - 0 / 10

365 Home Warranty provides guaranteed protection against expensive repairs with their selection of plans covering major home systems and appliances. They offer three packages, the Basic, Standard, and Premium plans, which can be customized to a certain extent. The first two options allow clients to choose the items and systems they wish included. The company also extends coverage for specialty items like sump pumps, pools and spas, septic systems, and lawn sprinklers, which seems to be standard in the industry. Although their plans are on par with their competitors, 365 Home Warranty will only cover up to $500 per appliance and $1,000 per systems, which may be restrictive for clients seeking more comprehensive coverage.

What does 365 cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Instant Hot/Cold Water Dispensers
  • Central Vacuums
  • Doorbells
  • Ceiling Fans
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Free-standing Ice Makers
  • Trash Compactors
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer
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Exclusions

For a full list of 365 exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Lawn Sprinklers

Contract & Price

Contract Details

Annual Premium
Starting at $349
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 0 / 10

365 Home Warranty's annual premiums are on the higher end of the current market range, going from $349 for the basic plan to $549 for the premium plan. They offer an industry-standard one year contract with a 30-day cancellation policy, yet those who cancel can expect to receive a pro rata refund of the paid contract fee for the unexpired term, less a 10% administrative fee and any service costs incurred by the company.

Sample Contract

365 provides a sample contract for potential customers on its website: 365 Sample Contract

Cancellation Policy

If the customer cancels within the first 30 days of the coverage period, and no service request has been made, they will be entitled to a full refund of the cost of the contract less an administrator fee of the lesser of $30 or 10% of the contract fee (unless otherwise required by state law). The right to void the contract within the first 30 days is not transferable and is available only to the original purchaser of the contract. If the company or the client cancel the contract after the first 30 days of the coverage period, then the client will be entitled to a pro rata refund of the paid contract fee for the unexpired term, less an administrator fee of the lesser or $30 or 10% of the contract fee (unless otherwise required by state law), and any actual service costs incurred by the company.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
National network of thousands of licensed and pre-screened contractors.
Service Recall Period
30 days

Claims & Service - 0 / 10

Although their services are fairly standard, 365 Home Warranty processes claims 24 hours a day, every day of the year and has a national network of thousands of licensed and pre-screened contractors. Two potential drawbacks, however, are the fact that they require maintenance records for service and that their $75 fee is non-refundable, even in the event of claim/service denial.

365 Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
11-50
BBB Rating
B-
BBB Rating
1
BBB Neutral Reviews
0
BBB Negative Reviews
1
Date Collected
2017-07-23

Reputation - 0 / 10

365 Home Warranty Corporation has a Better Business Bureau rating of B- and a composite score of 3.22 out of 5 stars based on two customer reviews. Although there have been some complaints filed against the business, they have taken the time to reply courteously and provide timely resolutions for each issue, evidencing their desire to provide customers with the best possible experience.

Contact & Additional Information

Homepage URL
Company Phone
(800) 270-3818
Headquarters Address
55 Carter Drive, Edison, NJ, 08817
Mailing Address
55 Carter Drive, Edison, NJ, 08817
Year Founded
2012

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Top Rated
Our Partner
9.7 / 10
  • Far and away the trusted industry leader
  • They have paid out over $1.8 billion in claims in the past 5 years
  • Nationwide network of more than 13,000 contractors
  • More than 1.6 million customers
  • Best reputation in home warranty industry