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Smith Thompson Home Security Review


ConsumersAdvocate.org Rating: 3.4 / 5 (Very good)
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Smith Thompson Home Security is a Texas-based home security company that specializes in wireless systems.

The company doesn't require a contract, and its monitoring services are paid monthly and can be canceled at any time.

It is the largest independent alarm company in Texas and runs its own UL-listed dispatch center locally in the state.

Its emphasis on the local could be a drawback, as it only services Texas.

How is Smith Thompson Home Security rated?

Breakdown

3.2/5
Equipment
3.5/5
Monitoring Options and Technology
0.0/5
Value
3.8/5
Contract Flexibility

Overall Rating: 3.4 / 5 (Very good)

Smith Thompson is a Texas-based home security company that operates out of Plano and only services Texas homes and businesses.

Since it doesn't require a contract, its pricing is fairly simple, consisting solely of an initial, upfront equipment purchase (if the consumer doesn't have an existing system in place), and a monthly monitoring fee.

We view this home security company as a great choice for consumers within its coverage area, as it has excellent reviews combined with fair pricing.

How does Smith Thompson Home Security work?

Equipment - 3.2 / 5

Smith Thompson has three different plans for consumers who are looking to purchase home security equipment.

Each one starts off fairly standard with various wireless sensors, an LCD keypad, control panel, glass-break or motion sensor, and siren with a backup battery.

The difference between the plans is in the type of monitoring: landline, wireless, or wireless with an interactive smartphone-enabled cellular transmitter.
Installation
Professional
Equipment Manufacturer
DSC
Ability to Reallocate System
Wireless Sensors
Control Panel

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Glass Break Protection
  • Motion Sensors

Environmental Protection

  • Smoke

Monitoring

Monitoring Options and Technology - 3.5 / 5

Smith Thompson's monitoring is taken care of by the company's UL-certified center in Plano, Texas.

All the systems are backed up on fully redundant servers, with generators dual uninterruptable power supplies in place for redundancy in case of a power outage or other emergency.

There are also disaster recovery plans in place for the same reason, as well as 24-hour security.

Aside from the company's three plans which combine equipment and monitoring, Smith Thompson can also offer just monitoring for homes with existing systems, for both residential and business properties.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Number of Monitoring Centers
1
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
Police Dispatch
Fire Department Dispatch

How much does Smith Thompson Home Security cost?

Contract Flexibility - 3.8 / 5

Smith Thompson's pricing model is very straightforward.

The company charges a flat rate for its basic equipment package, to which wireless monitoring and a smartphone transmitter can be added for an additional fee.

Additionally, customers must pay a monthly rate for monitoring, both for Smith Thompson's own equipment and for existing systems.

There is no contract, or installation and activation fees.

The company can offer monitoring for both residences and businesses in Texas.
Monthly Fee (min)
$16.95
Monthly Fee (max)
$23.94
Number of Available Packages
3
Installation/ Activation Fee
$89.00
Equipment Starting Cost
$299.00
Contract Required
Warranty
One year warranty on Labor and Parts

Technology Integrations

Technology Integration - 2 / 5

Smith Thompson doesn't have any appreciable technological integrations, other than its third plan, which offers smartphone compatibility consisting solely of mobile access.

Mobile Access & Alerts

  • Email & Text Alerts

Home Automation

  • Unique User Codes

Smith Thompson Home Security Reputation

Reputation - 4.1 / 5

Smith Thompson enjoys an excellent reputation across various consumer-driven review websites.

Its excellent A+ review on the Better Business Bureau, for instance, is backed by 190 positive comments (and only one negative), which is quite rare for a home security provider.

The company can offer high-quality, personalized service thanks to its geographic specificity, as it only covers Texans and monitors its security systems via a locally based center.
Trust Pilot Rating
9.8 out of 5
BBB Rating
A+
Number of BBB Positive Reviews
190
Number of BBB Neutral Reviews
1
Number of BBB Negative Reviews
1
Date Collected
2018-08-02
Year Founded
1977

Certifications & Associations

  • Underwriter's Laboratory (UL)

Smith Thompson Home Security Summary

In Conclusion

Summing up the manifold reasons to consider Smith Thompson for your home and business security needs, our conclusion is that the company offers great service and a comprehensive level of security, bottom line.

While Smith Thompson may be somewhat limited in terms of the range of devices and in its service area, its plans fall at the lower end of the spectrum in terms of pricing, while still offering high-quality service comparable to companies who provide more bells and whistles.

Despite the above caveat regarding the company’s limitations in terms of equipment and fancy features, Smith Thompson does offer some perks.

Customers can monitor their system via a mobile app for their smartphones or tablets, all for a modest monthly fee.

They allow customers to cancel at any time. Additionally, since consumers install their own system, it is easy to transport during moves, making it an ideal option for renters.

Monitoring can be done either through a landline or cellular, though the company only checks for situations involving fire or burglary.

While this may seem fairly limited in scope, again, Smith Thompson’s price point can’t be beaten.

This cost analysis is compounded by the company’s only charging a flat fee for equipment, followed by a monthly charge for monitoring services.

On the subject of monitoring, all of it is carried out by the company’s Plano, Texas-based center, which is under 24-hour surveillance and backed up by multiple contingency systems.

As the largest independently owned alarm company in Texas, Smith Thompson is rightly proud of its high ratings with various consumer review sites (A+ with the Better Business Bureau, 4.6/5 on Google, 9.8/10 on TrustPilot, and 4.7/5 on Facebook).

To recap, Smith Thompson is among our top choices for Texan home and business owners in search of a fair price for a high-quality home security system.

If you want to know any more about home security, check out the Top 10 Best Home Security Systems for 2018.

Contact & Additional Information

Homepage URL
Company Phone
(888) 888-1695
Headquarters Address
6652 Pinecrest # 500, Plano, TX, 75024
Mailing Address
P.O. Box 260689, Plano, TX, 75026

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Customer Comments & Reviews

Loading Reviews ...
ry.privateemail
3/17/2022
Terrible company, No customer service department, and it shows the lack of customer service values in the company. The only goal is to change as many fees as possible. Avoid this company


Ha T
5/22/2019
Smith Thompson Home Security is the absolute best! Fast call response, price, communication and customer service. These guys Rock when it comes to security. Keep up the good work Smith Thompson!


E
Eric
3/28/2019
Excellent customer service. Have been very pleased thus far. I will recommend this to my friends and family.


lwspears730
11/20/2018
I have had a great experience with Smith Thompson home security. I feel totally safe and secure with my system and would highly recommend their services to anyone who needs a system.


F
Fardin Q
10/10/2018
They are great value for money. The installation is efficient and quick and they will use your existing hardware as well, without conning you to buy theirs. The service and customer support is great. And best part is no contract. Pay as you go month by month. They are a trusted name in Texas. I would definitely recommend them for home security



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