Frontpoint Home Security review
I've had Front Point for 4 years now. My initial research was thorough. Indeed they were the best at that time, and maybe still are. All my experiences with them have been positive so far. No representative has has ever been rude me. All calls with them have been very helpful. After a seconds attempt was made to break into our home, and thwarted by the security system, they followed up with me and asked if there was anything they could do to improve my service, and ultimately sent me a $250 seconds camera for free. Since then, we had many false alarms because my mother had trouble arming and disarming the system, and their customer service was always Johnny on the Spot, and courteous, even though it did become a nuisance. And like I said, I did my homework before calling.
The one thing I will agree with other reviewers is that I did not agree to a 3 year contract, but found one in my profile, digitally signed by me (which never happened). In fact, I recall my agreement was for 1 year, not 3 years. When I found that document, after 3 years of service, I just about flipped my lid. That really upset me, and was considering dropping them. At this time, I am looking onto other services because I do not like their pricing model, or their crappy camera's. The cameras are impossible to configure the motion sensing. And the video capture is terrible. Jerky and grainy, even when set to max resolution and smoothness. It's very unfortunate I am considering moving to another service because or prices on their equipment. A good example, is the battery in the base station keeps going bad. I have a low battery warning now, and it was only installed for a year before sending warnings. The battery was sent no charge because it failed after 1 year, but the second failed after 1 year, and I am currently without a battery backup now. The equipment is terribly overpriced. I've bought several window sensors at $39 each. No more. Tired of that.