ADT Monitored Home Security Review


Rating: 8.5 / 10 (Excellent)
30 Customer Reviews - see all reviews
Disclosure: We receive advertising revenue from this partner. Learn more.
How is ADT rated?
9/10
Coverage
9/10
Monitoring Services
6/10
Alerts
8/10
Equipment
9/10
Monitoring Technology
10/10
Installation
10/10
Customer Service
8/10
Contract Terms
5/10
Cost
8/10
Reviews

The Most Recognizable Name in Home Security

ADT has been in the home security industry for over 135 years. With over 6 million customers throughout North America they have the largest brand recognition, and are most likely the first name that comes to mind when you think "home security." ADT customers firstly benefit from a strong brand, in fact many cite this as the primary reason they go with ADT. When a potential thief sees the ADT logo in the window or on the front lawn, it is a recognizable icon that could potentially help deter break-ins before they happen.

What's it Gonna Cost Me?

Item Price
Monthly Monitoring $55.99
Installation $99.00
Basic Hardware Free
Discount $300
Year 1 Total $770.88

Bells & Whistles

  • Includes wireless camera at no charge
  • Theft Protection Guarantee covers insurance deductible up to $500 in the event of a burglary
  • Homeowner’s insurance certificate can save you up to 20% off your homeowner’s insurance.

 

Contracts & Guarantees

Money Back Guarantee 6 months
Contract Length  36 months
Contract Length (in California only) 24 months

This minimum contract length for non-California residents isn't short. However, it's also not unreasonable considering 3 year contracts are about the industry standard.

The Bottom Line:

ADT Security is the biggest home security company in the US. A trusted nationwide brand, 6 million customers can't be wrong.

ADT Direct Line:

866-946-7173

Licenses: AL-17-1104, AZ-ROC217517, AR-2008-0014, CA-ACO6320, CT-ELC.0193944-L5, DE-07-212, FL-EC13003427, DC-602513000006, GA-LVA205395, ID-ELE-SC-39312, IL-127.001042, IN-City of Indianapolis: LAC-000156, IA-AC-0036, KY-City of Louisville: 483, LA-F1082, LA-F1914, LA-F1915, ME-LM50017382, MD-107-1626, MA-1355C, MI-3601205773, MN-TS01807, MS-15007958, MO-City of St. Louis: CC354, St. Louis County: 84959, MT-247, NE-14451, NV-68518, City of Las Vegas: 3000002944, NJ-34BF00021800, NM-353366, NY-Licensed by the N.Y.S. Dept. of State UID#12000317691, #12000286451, NC-1622-CSA, OH-53891446, City of Cincinnati: AC86, OK-1048, OR-170997, Pennsylvania Home Improvement Contractor Registration Number: PA022999, RI-3582, SC-BAC5630, SD-1025-7001-ET, TN-1520, TX-B13734, ACR-3492, UT-6422596-6501, VT-ES-2382, VA-115120, WA-602588694/PROTEYH934RS, WV-042433, WI-City of Milwaukee: PAS-0002790, WY-LV-G-21499.

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Latest Reviews

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Michael Gray
Cape Elizabeth, Maine
1/22/2017
BE WARNED! Horrible service! Their 'call center' has typically consisted of incompetent people who have conflicting understandings of ADT protocols or no understanding of them at all. We recently had a false fire alarm and I keyed in the cancellation code within seconds. The alarm continued to sound in the house despite the fact that ADT operations center had received the cancellation notification. Despite the fact that they could see that we had cancelled the alarm at the keypad, according to ADT's Chris in Irving Texas, a "Team Leader", ADT policy is to still call the local fire department and tell them that an alarm has been triggered.... but NOT tell the fire department that ADT also... Read More

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Michael Gray
Cape Elizabeth, Maine
1/22/2017
BE WARNED! Horrible service! Their 'call center' has typically consisted of incompetent people who have conflicting understandings of ADT protocols or no understanding of them at all. We recently had a false fire alarm and I keyed in the cancellation code within seconds. The alarm continued to sound in the house despite the fact that ADT operations center had received the cancellation notification. Despite the fact that they could see that we had cancelled the alarm at the keypad, according to ADT's Chris in Irving Texas, a "Team Leader", ADT policy is to still call the local fire department and tell them that an alarm has been triggered.... but NOT tell the fire department that ADT also... Read More

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Michael Gray
Cape Elizabeth, Maine
1/22/2017
BE WARNED! Terrible service! ADT's 'call center' has typically consisted of incompetent people who have conflicting understandings of ADT protocols or no understanding of them at all. We recently had a false fire alarm and I keyed in the cancellation code within seconds. The alarm continued to sound in the house despite the fact that ADT operations center had received the cancellation notification. Despite the fact that they could see that we had cancelled the alarm at the key pad, according to ADT's Chris in Irving Texas, a "Team Leader", ADT policy is to call the local fire department and tell them that an alarm has been triggered.... but NOT tell the fire department that they also... Read More

M
Michael Gray
Cape Elizabeth, Maine
1/22/2017
BE WARNED! Horrible service! There 'call center' has typically consisted of incompetent people who have conflicting understandings of ADT protocols or no understanding of them at all. We recently had a false fire alarm and I keyed in the cancellation code within seconds. The alarm continued to sound in the house despite the fact that ADT operations center had received the cancellation notification. Despite the fact that they could see that we had cancelled the alarm at the key pad, according to ADT's Chris in Irving Texas, a "Team Leader", ADT policy is to call the local fire department and tell them that an alarm has been triggered.... but NOT tell the fire department that they also... Read More

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Dana A
Orlando, Florida
1/9/2017
Have been with ADT for 7 years. Had a system upgrade to to pulse and added a camera to the system last year. Now after leaving a domestic issue was told I had an obligation to my contract and would be charges 682.00 for this since I would not transfer service to a rental. Very disappointed in ADT security and how they handle 7 year clients. Needless to say I won't be ever selecting them for a system when I eventually purchase another home. Here is the kicker the domestic issue I left who isn't on the contract or any of the paperwork was able to call in and get details about my account without the verbal security word to access the account. How's that for security? Shameful ADT.

D
[email protected]
, California
12/15/2016
The worst in customer service there is. I had been with them for over 12 years and the local people are great but the main office people are the worst of the worst. Do not buy their service! They do not care about there customers.

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Shani
Washington, District of Columbia
12/5/2016
I called to have ADT installed at our home. The technician came out and could not install the system because "he could not authorization for a new system". We were told that he would schedule someone to come out on the following business day between 8 -12 pm. Noone called, noone came, when called ADT I was told that the technician had cancelled our installation. They had notes that someone was supposed to come out, but they dropped the ball. We had to pay a deposit on the phone, before they came to our house but it can take up to 10 business days for them to credit it back to our card. It was a waste of time, now we have to find a company with great customer service, ADT is... Read More

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L Hinshaw
Secaucus, New Jersey
11/3/2016
Sorry Company.. wants to run credit check even before we meet with the sales person. When we don't know if we going to use them or not. Customer service is rude. I refused to give social # and they got even ruder. Said they wanted to make sure we could pay for it and that we had a $100.00 for installing.. REALLY.... I don't think we would need security if we couldn't afford it. That was an insult there. Will never recommend them to anyone.

Sam Cion
Rutherford, New Jersey
11/1/2016
Great company. My parents had them for years as a kid and we never had any issues. The one time we did have someone try to break into our house, they were there right away and it was the best decision we could have done!

J
Joan Jenkins
Beaverton, Oregon
10/25/2016
This is the scummy-ist company out there. They charged us $1250 for a 1/2 hour job (after hours) when our mag-lock door kept flying open - because of a battery issue. You can normally expect them to show up 2 weeks later to fix a problem - NO customer service & you generally will spend a 1/2 hour on hold trying to resolve a billing issue. I would not recommend ADT/Tyco to anyone. I'd give them 0 stars if I could

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