ADT Monitored Home Security Review

ADT is one of the most trusted home security companies in the U.S., with over 140 years of experience. Their home security systems can be monitored via app, and are fully customizable, featuring a variety of different options besides burglary protection, such as flood detection, and smoke and heat sensors. ADT systems can also include home automation features.

Rating: 8.6 / 10 (Excellent)
65 Customer Reviews - see all reviews
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How is ADT rated?

Breakdown

9/10
Equipment
10/10
Monitoring
10/10
Reputation
8/10
Contract & Price
8/10
Technology Inegration

Overall Rating: 8.6 / 10 (Excellent)

With over 140 years of experience, ADT is one of the most popular and dependable security providers in the nation, covering both homes and businesses in the United States and Canada with reliable monitoring and top-notch home automation options. Their plans range from $36.99 to $58.99 with a $99 activation fee, and they require a 36-month minimum contract with applicable early cancellation fees. That being said, if you opt for ADT home security solutions remember to read the contract thoroughly before you commit. Overall, ADT offers fairly reasonable prices and a wide range of dependable products and services that clients can customize to meet their needs.

Company Profile

Full Name
ADT Monitored Home Security
Year Founded
1890
BBB Rating
A+
Company Website
Headquarters
1 Town Center Rd., Boca Raton, FL, 33486
Mailing Address
1 Town Center Rd., Boca Raton, FL, 33486

How does ADT work?

Overview

Intallation
Professional
Equipment Manufacturer
Honeywell, GE, DSC
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Equipment - 9 / 10

ADT scores high in the equipment department by providing professional installation for their products and top-quality relocatable equipment that can be customized to fit your needs and the layout of your business or home. Their security systems include an event triggered alarm, live surveillance, an assortment of indoor and outdoor cameras, motion sensors, door and window sensors, recessed door sensors, glass break protection, and crash and smash protection for their control panel. They also provide environmental protection, such as carbon monoxide, flood, temperature change and smoke sensors, as well as a panic button and medical alert button.

Security Monitors, Sensors, & Devices

Intrusion Protection

Door & Window Sensors
Garage Door Sensors
Glass Break Protection
Motion Sensors
Recessed Door Sensors
Crash & Smash Protection

Environmental Protection

Carbon Monoxide
Flood
Temperature Change
Smoke

Surveillance

Indoor Cameras
Outdoor Cameras
Doorbell Cameras
Tilt & Pan Cameras
Live Surveillance
Event-triggered Surveillance

Life Safety

Panic Button
Medical Alert

Monitoring

Key Details

Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Landline
Number of Monitoring Centers
6
Monitoring Center Type
Owned

Professional Monitoring Services

24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

Monitoring - 9.5 / 10

ADT offers unparalleled 24/7 cellular, broadband, and landline professional monitoring from six different monitoring centers located across the country. Their security systems include police, fire department, and medical dispatch options and their equipment comes with a 2-way intercom that allows you to contact one of their fast responders anytime you need assistance.

How much does ADT cost?

Contract & Price

Staring Price
$36.99
Max Price
$58.99
Number of Available Packages
4
Installation/ Activation Fee
$99.00
Equipment Starting Cost
$0.00
Contract Required
Minimum Contract Length
36 months

Contract & Price - 7.5 / 10

ADT has four monitored security packages to choose from: basic, basic wireless, ADT Pulse, and ADT Pulse + Video. Their monthly fees are on the high side, from $36.99 to $58.99. They require a 36-month minimum contract. Additionally, in the event of early contract termination, ADT may ask the client to pay 90% of the monthly charges due for the balance of the first 36-months. They do offer a 6-month money back guarantee and a 90-day limited warranty for their products, but all in all a rather stringent pricing and contract policy.
Cancellation Policy: Early termination by Customer, ADT may charge 90% of the monthly service charges due for the balance of the initial 36-month term.
Warranty: 90 Days Limited Warranty

Technology Integrations

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Technology Inegration - 8 / 10

ADT offers solid technology integration in comparison to other providers. With features like email and text alerts, live surveillance, and remote arm/disarm, functions you can access through their solid iPhone and Android apps. Their home automation options provide you unique user codes and the ability to remotely control electronic door locks, lighting, temperature, and appliances. Also, their products are compatible with other third-party systems such as Amazon Alexa, IFTTT, and Z-Wave.

Mobile Access & Alerts

iPhone App
Android App
Email & Text Alerts
Live Surveillance Feed
Remote Arm/Disarm
Geo-location Services

Home Automation

Lighting Control
Thermostat Control
Appliance Control
Electronic Door Locks
Event-triggered Automation
History Log
Unique User Codes

ADT Reputation

Certifications & Associations

  • Underwriter's Laboratory (UL)
  • Factory Mutual (FM)
  • Electronic Security Association
  • New York City Fire Department

Reputation - 9.5 / 10

ADT cares about providing home and business owners with valuable security information, offering automation, home security, and health resources on their site. The company is certified by Underwriter's Laboratory, Factory Mutual, Electronic Security Association and the New York City Fire Department.
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Latest Reviews

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Marie F
7/22/2017
Worst security company my cconnection failing, about 4 months. No one call me customers service very bad.

R
Rixman
Rantoul, Illinois
7/20/2017
talked with an agent and he offered was not for the price we wanted to pay, so he switched us to his supervisor who offered us what we wanted at the price indicated on the sales pitch. We were asked if we had a land line and said not for the last 10 years. Scheduled an appointment. They came set it up and then we got the BILLll!!! 3X what we had agreed to pay. We complained - they came and got their equipment - offered refund STILL WAITING!!!!

L
Latoya L
Brooklyn, New York
7/13/2017
As a new home owner in a new state I wanted to ensure that my daughter and I were safe. I reached out to ADT and my service was installed on June 26, 2017 after the installation I left the house and returned a week later considering I have not yet moved in. Upon returning to the house on June 30, the alarm kept arming as if we were away. I called ADT and was told to pull the keypads and remote a part and remove the batteries. After doing so I noticed that the main keypad was faulty. I was told that I need to contact the 3rd party vendor in order for them to repair the system. That night my 12 years old daughter andI slept in the house without any security system. I reached out to... Read More

M
Magic J
5/28/2017
Terrible when it comes to moving your service to another location- they provide no advice on getting your equipment with you- want to charge $ 1000s for new equipment!

D
Damon
Ventura, California
5/24/2017
They never show up, over-charge, use bait and switch tactics, lie, and are unethical

Christopher S
Ventura, California
5/23/2017
This service is by far the worst. For the last year it has been an uphill battle trying to get the help and service I need for the 60.00 I pay per month. Each and every person I talk to has a different story and say something different. They have no integrity or service skills. They have no fallow up from the manger down to the sales people. I have tried to buy multiple items and services for the last year and they just can't get it going done or even try.

F
Fernando
Los Angeles, California
5/1/2017
They do a bait and switch. very unethical. I cancelled my instalation because they prpmissed one thing on the phone but a week later when the tech showed up , nothing was invoiced and the try to sell it at an outrageous price, get it in writting before they show up to install.

A
Ang
Indianapolis, Indiana
4/12/2017
ADT, has horrible customer service. I have been a loyal customer for 9 years. I up-graded to Pulse 2 years ago. The equipment is nothing but junk. You know it's bad when a technician comes out to look at the system and tells you so. Then when you complain all they want to do is charge you for another upgrade. Customer service employees are very rude that includes the so called loyalty specialist. Do yourself a favor and choice a different company.

D
Debra W
Atlanta, Georgia
3/30/2017
BEWARE..This is not an upstanding company. The representatives will tell you anything to get your money!! Read your contract thoroughly. Signed a 3-year contract instead of a 2-year as said by representative. Was told that I could move the service without penalty or costs. Now that I want to move just the monitoring service--not the system, as my new home already has a system. Anyway, I'm required to buy new security equipment, again--and extend the contract for 3 more years. Consumers beware!

A
Antoinette C
Wallkill, New York
3/17/2017
ADT was notified by phone that I was cancelling my service for an apartment building. I had been a loyal customer for 7+ years. I was not advised that I needed to cancel my service in writing. Obviously, I was not advised how to do that...mail? email? I provided the new owner's contact info. He planned to continue service. He contact ADT to switch service. ADT even sent a representative to the property to expand his service. ADT failed to get back to him. He advised ADT he no longer wanted service. Without actually notifying me, ADT continued to bill me for 6 months!!!!! We moved and my address changed. ADT refused to settle the dispute in any meaningful way. I would not advise using them.... Read More

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