ADT Monitored Home Security Review
83 Customer Comments & Reviews - see all comments
Disclosure: We receive advertising revenue from this partner.
ADT is one of the most trusted home security companies in the U.S., with over 140 years of experience. Their home security systems can be monitored via app, and are fully customizable, featuring a variety of different options besides burglary protection, such as flood detection, and smoke and heat sensors. ADT Monitored systems can be controlled remotely via the ADT Pulse (R) app.
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83 Customer Comments & Reviews
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Just got the service Saturday and on Tuesday canceled,why because I got lied to.seen commercial saying camera was free but when he was at my home said it’s 300 for it,when called the supervisor told my husband,when she goes to buy a new car with bells and whistles there are hidden prices that you have to pay.that did it for us thank goodness we faxed the cancellation.1/16/18
This company sucks! They insisted that I needed an ugrade to my monitoring to wireless. They sent out a rep that changed my system to wireless. Well the sensor in my bedroom kept signaling that there was break in. The police came out 3 times, where I was charged for 3 false alarms. I called ADT to complain, they said that I had to pay for the false alarms and show them proof of payment to be reimbursed. They sent out their tech, that fixed the problem and I mailed them proof of payment for the false alarms. We went around and aroud with them sayig theey had to investigate the problem! What?! After 6 months of the back and forth, approximately, a supervisor tells me that they do not give... Read More
Since somewhere around 2003, I was proud to be an ADT customer until July 2017, I noticed that I had an illegitimate email address stored in my ADT pulse login user section and seems like every time I received an email alert that person did too, really an invasion of my privacy. I spoke to a manager when I located this deceitful email and asked her to run a check on my account to see if it was hacked, that was negative, and of course they believe that I left my account open and an irate boyfriend took advantage of the account, not a chance, I told her. This is what I believe happen - and please make note of this- i believe when the ADT installers came to install my camera, and after all... Read More
I’m not sure how this site is ranking ADT so high, but among many other things wrong with this company, ADT cameras do not pick up movement at night. I called ADT customer service and told the rep that thieves had broke into my car TWICE in the past five months. The ADT cameras are literally pointed directly at my car but there was absolutely no footage found by me or the police. The rep said that ADT cameras do not have night vision or infrared so the cameras cannot pickup movement at night. That is KEY INFORMATION that none of the ADT reps told me when they were so vigorously pushing there products and services. So, what you can do to make my “experience better” is actually... Read More
This company is absolutely unethical in its business practices. They attempt to keep you in a 3 year contract forever. Anything you do, including upgrading your system and paying for the upgrades when they are installed, starts a new 3 year contract and the only way out is to pay 75% of the remaining contract. There are much better options out there who do not base their business model on "pay us or you are trapped forever". They are like the Hotel California- you can check out any time you like but you can never leave. I am choosing to pay off the remainder of the contract rather than stay with such a scumbag of a company. Oh I am sure it was in the paperwork somewhere that a three... Read More
11/28/17, FYI, today I was informed the 3G/4G radio's ADT and it's Dealer's use, are failing due to AT&T disconnecting 3G/4G service. ADT won't tell you the truth but will lie to you for month's before they will tell the truth. And only after thousands of customer's complain. Former 21 year employee.
Do NOT invest in ADT if you are in Bozeman, MT! My experience was that once the initial equipment installation was completed by their authorized dealer (Protect Your Home), the contract was turned over to ADT corporate. At that point, neither company would provide the service of additional sensor installation. Bad business model for relationship with corporate and authorized dealers. Customer Service was not helpful.
Loyal customer of 12 years.. never had issues until September. Alarm started beeping throughout day or night. . scared the daylights out of us. . called and they sent out a technician. upon arrival tech said phone line messed up to call phone co and btw you have had no connection for adt since May. so paying for nothing. Call rep who basically insulted me and said it was my fault. . Absolutely no refund for paying past few months and added I should've read the disclosure (which my husband signed up for services) 12 years ago that said I had to do test every month and I would've known I had no service 😡I told them cancel my service and they started offering free upgrade to wireless and 2... Read More
Marketing is EXTREMELY MISLEADING! Installers/Sales Guys were very informative and know their stuff BUT there is NO SUCH thing as a Monthly Payment between $36.99 to $58.99 and an activation fee of $99.00... Our Monthly charge with a 36 month contract will be $52.9,9 without cameras and some other bells & whistles... and an added charge of $191.00 for a Fire Alarm and Flashing Light with built in Siren. If we had gotten everything they offered we would have additional costs... instead of the advertised monthly highest charge of $58.99... HA The $53 seems pretty high for monitoring...
Do not trust anything the sales reps say. My husband got the run around for a week getting different answers from every person that answered the phones. Supposedly had approval from sales manager yet when my husband had a few questions about the quote they asked us to sign someone would tell him that corporate rejected the offer. Then he would get another quote from that person and so on an so forth. My husband has spent so much time on the phone causing him so much stress I should charge them for his time! ABSOLUTELY TERRIBLE SALES!!!!!!!
- ADT's monitoring is the most trusted & popular in the US
- Get it installed by a pro - save time, don't risk doing it wrong
- Remote Arm/Disarm With Mobile App to Stay Connected
- 3-year term. 2-year term (in California)
- Website doesn't show pricing, call 866-946-7173
- Qualification: 600+ credit score