ADT Monitored Home Security Review


Rating: 8.5 / 10 (Excellent)
54 Customer Reviews - see all reviews
Disclosure: We receive advertising revenue from this partner. Learn more.
How is ADT rated?
9/10
Coverage
9/10
Monitoring Services
6/10
Alerts
8/10
Equipment
9/10
Monitoring Technology
10/10
Installation
10/10
Customer Service
8/10
Contract Terms
5/10
Cost
8/10
Reviews

The Most Recognizable Name in Home Security

ADT has been in the home security industry for over 135 years. With over 6 million customers throughout North America they have the largest brand recognition, and are most likely the first name that comes to mind when you think "home security." ADT customers firstly benefit from a strong brand, in fact many cite this as the primary reason they go with ADT. When a potential thief sees the ADT logo in the window or on the front lawn, it is a recognizable icon that could potentially help deter break-ins before they happen.

What's it Gonna Cost Me?

Item Price
Monthly Monitoring $55.99
Installation $99.00
Basic Hardware Free
Discount $300
Year 1 Total $770.88

Bells & Whistles

  • Includes wireless camera at no charge
  • Theft Protection Guarantee covers insurance deductible up to $500 in the event of a burglary
  • Homeowner’s insurance certificate can save you up to 20% off your homeowner’s insurance.

 

Contracts & Guarantees

Money Back Guarantee 6 months
Contract Length  36 months
Contract Length (in California only) 24 months

This minimum contract length for non-California residents isn't short. However, it's also not unreasonable considering 3 year contracts are about the industry standard.

The Bottom Line:

ADT Security is the biggest home security company in the US. A trusted nationwide brand, 6 million customers can't be wrong.

ADT Direct Line:

866-946-7173

Licenses: AL-17-1104, AZ-ROC217517, AR-2008-0014, CA-ACO6320, CT-ELC.0193944-L5, DE-07-212, FL-EC13003427, DC-602513000006, GA-LVA205395, ID-ELE-SC-39312, IL-127.001042, IN-City of Indianapolis: LAC-000156, IA-AC-0036, KY-City of Louisville: 483, LA-F1082, LA-F1914, LA-F1915, ME-LM50017382, MD-107-1626, MA-1355C, MI-3601205773, MN-TS01807, MS-15007958, MO-City of St. Louis: CC354, St. Louis County: 84959, MT-247, NE-14451, NV-68518, City of Las Vegas: 3000002944, NJ-34BF00021800, NM-353366, NY-Licensed by the N.Y.S. Dept. of State UID#12000317691, #12000286451, NC-1622-CSA, OH-53891446, City of Cincinnati: AC86, OK-1048, OR-170997, Pennsylvania Home Improvement Contractor Registration Number: PA022999, RI-3582, SC-BAC5630, SD-1025-7001-ET, TN-1520, TX-B13734, ACR-3492, UT-6422596-6501, VT-ES-2382, VA-115120, WA-602588694/PROTEYH934RS, WV-042433, WI-City of Milwaukee: PAS-0002790, WY-LV-G-21499.

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Latest Reviews

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E
Enrique
2/23/2017
Very good service

J
JAMES LUNN
Concord, North Carolina
2/20/2017
I was asked by my sister-in- law to recommend a security system for her new home. I told her ADT SECURITY. I AM A LONG TIME MEMBER OF ADT and had Great Service.When i look for a service, i not only read the reviews the services, i look for the history as well. How long have they been in business?ADT SECURITY WAS FOUNDED IN 1874.I checked the BBB,i found a BBB A+ RATING. I am not naive,there are going to be certain people that complain for number of reasons.WHAT ABOUT THE MILLIONS THAT ARE HAPPY WITH ADT SECURITY SERVICE.THEY ARE SILENT BECAUSE THEY ARE HAPPY……I SUGGEST THAT YOU REMEMBER,ONE HUNDRED PEOPLE LETTING THERE VOICES BE HEARED MAKES MORE NOISE THAN THOUSANDS THAT REMAIN... Read More

R
Regina Butera
Lake Mary, Florida
2/17/2017
They send you a flyer stating you can have a complete system with installation for $99 and a three year contract. The installer comes into your house and starts to install the system they say will protect your house. A third of the way into installation the installer tells you, in his opinion you need different equipment"glass breaking sensors", to protect a house safely. As I ask him what this might cost me to have the different sensors put on my window he won't give me an answer. He just quickly works to put the sensors on my doors. I finally told him to stop everything he was doing and find out what the charge for the breakage sensors will be or he can leave my house now. $2400 he... Read More

B
Babs
,
2/6/2017
Terrible service by technicians and sales.

Carmen Haro-Gutierrez
,
2/4/2017
Worst customer service!!! They do not care about their customers and take a long time to answer your call, once they answer they gave me a horrible attitude and didn't want to help!!! Do not sign up for this!

R
Rene Letourneau
1/26/2017
Customer Service is not a priority! ADT Level 1 Call Center is incompetence at its best. Our alarm system is beeping continuously (and we had this problem at least 3 times in the past). We called ADT to report our problem and its policy is a call back within 48 hours. Yes they did, in 48 hours and the ADT rep offers the appointment in 7 days! Hum, not acceptable as we say can’t sleep with that loud beep and we have an opened house in 2 days. Than the genial workaround offered is to power down the system until the technician get to our place, yes in 7 days! Furious, we asked to be escalated to the next level. However, because it is 5:30 PM, the next level call rep can’t reached the... Read More

C
C Bradley
1/24/2017
I have been a loyal ADT customer without any complaints until now. My home flooded in August 2016. Since we're restoring our home, my husband felt it would be a great time to update our services. ADT has been sending information that was appealing. We received 3 different prices within an hour, being transfer from sales to customer loyalty then being disconnected. The price ranged from $500 to $181 due at signing and $40 plus a month. AT&T rescheduled my appointment to activate land line, so I had to reschedule ADT. They were aware of the changes, when the technician arrived, our price changed from the lower price to the middle price because they said Representative made a mistake... Read More

M
Michael Gray
Cape Elizabeth, Maine
1/22/2017
BE WARNED! Horrible service! Their 'call center' has typically consisted of incompetent people who have conflicting understandings of ADT protocols or no understanding of them at all. We recently had a false fire alarm and I keyed in the cancellation code within seconds. The alarm continued to sound in the house despite the fact that ADT operations center had received the cancellation notification. Despite the fact that they could see that we had cancelled the alarm at the keypad, according to ADT's Chris in Irving Texas, a "Team Leader", ADT policy is to still call the local fire department and tell them that an alarm has been triggered.... but NOT tell the fire department that ADT also... Read More

M
Michael Gray
Cape Elizabeth, Maine
1/22/2017
BE WARNED! Horrible service! Their 'call center' has typically consisted of incompetent people who have conflicting understandings of ADT protocols or no understanding of them at all. We recently had a false fire alarm and I keyed in the cancellation code within seconds. The alarm continued to sound in the house despite the fact that ADT operations center had received the cancellation notification. Despite the fact that they could see that we had cancelled the alarm at the keypad, according to ADT's Chris in Irving Texas, a "Team Leader", ADT policy is to still call the local fire department and tell them that an alarm has been triggered.... but NOT tell the fire department that ADT also... Read More

M
Michael Gray
Cape Elizabeth, Maine
1/22/2017
BE WARNED! Terrible service! ADT's 'call center' has typically consisted of incompetent people who have conflicting understandings of ADT protocols or no understanding of them at all. We recently had a false fire alarm and I keyed in the cancellation code within seconds. The alarm continued to sound in the house despite the fact that ADT operations center had received the cancellation notification. Despite the fact that they could see that we had cancelled the alarm at the key pad, according to ADT's Chris in Irving Texas, a "Team Leader", ADT policy is to call the local fire department and tell them that an alarm has been triggered.... but NOT tell the fire department that they also... Read More

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