ADT Monitored Home Security Review


Rating: 8.6 / 10 (Excellent)
83 Customer Comments & Reviews - see all comments
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ADT is one of the most trusted home security companies in the U.S., with over 140 years of experience. Their home security systems can be monitored via app, and are fully customizable, featuring a variety of different options besides burglary protection, such as flood detection, and smoke and heat sensors. ADT Monitored systems can be controlled remotely via the ADT Pulse (R) app.

How is ADT Monitoring rated?

Breakdown

9/10
Equipment
10/10
Monitoring
10/10
Reputation
8/10
Contract & Price
8/10
Technology Integration

Overall Rating: 8.6 / 10 (Excellent)

With over 140 years of experience, ADT is one of the most popular and dependable security providers in the nation, covering both homes and businesses in the United States and Canada with reliable monitoring and top-notch home automation options. Their plans range from $36.99 to $58.99 with a $99 activation fee, and they require a 36-month minimum contract with applicable early cancellation fees. That being said, if you opt for ADT Monitored home security solutions remember to read the contract thoroughly before you commit. The equipment for these services is provided by Protect Your Home. Overall, the combination is reasonably priced and offers a wide range of dependable products and services that clients can customize to meet their needs.

How does ADT Monitoring work?

Equipment - 9 / 10

Protect Your Home's equipment scores high by providing professional installation and top-quality relocatable products that can be customized to fit your needs and the layout of your business or home. Their security systems include an event triggered alarm, live surveillance, an assortment of indoor and outdoor cameras, motion sensors, door and window sensors, recessed door sensors, glass break protection, and crash and smash protection for their control panel. They also provide environmental protection, such as carbon monoxide, flood, temperature change and smoke sensors, as well as a panic button and emergency alert button.
Installation
Professional
Equipment Manufacturer
Honeywell, GE, DSC
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button

Monitoring

Monitoring - 9.5 / 10

ADT offers unparalleled 24/7 cellular, broadband, and landline professional monitoring from six different monitoring centers located across the country. The physical equipment is provided by Protect Your Home and includes police, fire department, and medical dispatch options and their equipment comes with a 2-way intercom that allows you to contact one of their fast responders anytime you need assistance.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Landline
Number of Monitoring Centers
6
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does ADT Monitoring cost?

Contract & Price - 7.5 / 10

ADT has four monitored security packages to choose from: basic, basic wireless, ADT Pulse, and ADT Pulse + Video. Their monthly fees are on the high side, from $36.99 to $58.99. They require a 36-month minimum contract. Additionally, in the event of early contract termination, ADT may ask the client to pay 70% of the monthly charges due for the balance of the first 36-months. They do offer a 6-month money back guarantee and a 90-day limited warranty for their products, but all in all a rather stringent pricing and contract policy.
Starting Price
$36.99
Max Price
$58.99
Number of Available Packages
4
Installation Fee
$99.00
Equipment Starting Cost
$0.00
Contract Required
Minimum Contract Length
36 months
Cancellation Policy
Early termination by Customer, ADT may charge 90% of the monthly service charges due for the balance of the initial 36-month term.
Warranty
90 Days Limited Warranty

Technology Integrations

Technology Integration - 8 / 10

Protect Your Home's security equipment offers solid technology integration in comparison to other providers. With features like email and text alerts, live surveillance, and remote arm/disarm, functions you can access through their solid iPhone and Android apps.

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm

ADT Monitoring Reputation

Reputation - 9.5 / 10

ADT cares about providing home and business owners with valuable security information, offering automation, home security, and health resources on their site. The company is certified by Underwriter's Laboratory, Factory Mutual, Electronic Security Association and the New York City Fire Department.
Trust Pilot Rating
3.3 out of 10
BBB Rating
A+
Number of BBB Positive Reviews
10
Number of BBB Neutral Reviews
4
Number of BBB Negative Reviews
214
Date Collected
2017-08-17
Year Founded
1890

Certifications & Associations

  • Underwriter's Laboratory (UL)
  • Factory Mutual (FM)
  • Electronic Security Association
  • New York City Fire Department

Contact & Additional Information

Company Phone
(800) 229-8305
Headquarters Address
1 Town Center Rd., Boca Raton, FL, 33486
Mailing Address
1 Town Center Rd., Boca Raton, FL, 33486

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83 Customer Comments & Reviews

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Ginger G
Shawnee, Oklahoma
1/16/2018
Just got the service Saturday and on Tuesday canceled,why because I got lied to.seen commercial saying camera was free but when he was at my home said it’s 300 for it,when called the supervisor told my husband,when she goes to buy a new car with bells and whistles there are hidden prices that you have to pay.that did it for us thank goodness we faxed the cancellation.1/16/18


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Pamela R
Los Angeles, California
1/2/2018
This company sucks! They insisted that I needed an ugrade to my monitoring to wireless. They sent out a rep that changed my system to wireless. Well the sensor in my bedroom kept signaling that there was break in. The police came out 3 times, where I was charged for 3 false alarms. I called ADT to complain, they said that I had to pay for the false alarms and show them proof of payment to be reimbursed. They sent out their tech, that fixed the problem and I mailed them proof of payment for the false alarms. We went around and aroud with them sayig theey had to investigate the problem! What?! After 6 months of the back and forth, approximately, a supervisor tells me that they do not give... Read More


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Arlene A
Missouri City, Texas
12/30/2017
Since somewhere around 2003, I was proud to be an ADT customer until July 2017, I noticed that I had an illegitimate email address stored in my ADT pulse login user section and seems like every time I received an email alert that person did too, really an invasion of my privacy. I spoke to a manager when I located this deceitful email and asked her to run a check on my account to see if it was hacked, that was negative, and of course they believe that I left my account open and an irate boyfriend took advantage of the account, not a chance, I told her. This is what I believe happen - and please make note of this- i believe when the ADT installers came to install my camera, and after all... Read More


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Lewis M
Kathleen, Georgia
12/17/2017
I’m not sure how this site is ranking ADT so high, but among many other things wrong with this company, ADT cameras do not pick up movement at night. I called ADT customer service and told the rep that thieves had broke into my car TWICE in the past five months. The ADT cameras are literally pointed directly at my car but there was absolutely no footage found by me or the police. The rep said that ADT cameras do not have night vision or infrared so the cameras cannot pickup movement at night. That is KEY INFORMATION that none of the ADT reps told me when they were so vigorously pushing there products and services. So, what you can do to make my “experience better” is actually... Read More


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Merry G
Mechanicsville, Virginia
12/16/2017
This company is absolutely unethical in its business practices. They attempt to keep you in a 3 year contract forever. Anything you do, including upgrading your system and paying for the upgrades when they are installed, starts a new 3 year contract and the only way out is to pay 75% of the remaining contract. There are much better options out there who do not base their business model on "pay us or you are trapped forever". They are like the Hotel California- you can check out any time you like but you can never leave. I am choosing to pay off the remainder of the contract rather than stay with such a scumbag of a company. Oh I am sure it was in the paperwork somewhere that a three... Read More


Tim K
Sandy, Texas
11/28/2017
11/28/17, FYI, today I was informed the 3G/4G radio's ADT and it's Dealer's use, are failing due to AT&T disconnecting 3G/4G service. ADT won't tell you the truth but will lie to you for month's before they will tell the truth. And only after thousands of customer's complain. Former 21 year employee.


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Martha C
Laurel, Montana
11/8/2017
Do NOT invest in ADT if you are in Bozeman, MT! My experience was that once the initial equipment installation was completed by their authorized dealer (Protect Your Home), the contract was turned over to ADT corporate. At that point, neither company would provide the service of additional sensor installation. Bad business model for relationship with corporate and authorized dealers. Customer Service was not helpful.


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Keyalah
Kenner, Louisiana
10/27/2017
Loyal customer of 12 years.. never had issues until September. Alarm started beeping throughout day or night. . scared the daylights out of us. . called and they sent out a technician. upon arrival tech said phone line messed up to call phone co and btw you have had no connection for adt since May. so paying for nothing. Call rep who basically insulted me and said it was my fault. . Absolutely no refund for paying past few months and added I should've read the disclosure (which my husband signed up for services) 12 years ago that said I had to do test every month and I would've known I had no service 😡I told them cancel my service and they started offering free upgrade to wireless and 2... Read More


Vicki H
Port Richey, Florida
10/23/2017
Marketing is EXTREMELY MISLEADING! Installers/Sales Guys were very informative and know their stuff BUT there is NO SUCH thing as a Monthly Payment between $36.99 to $58.99 and an activation fee of $99.00... Our Monthly charge with a 36 month contract will be $52.9,9 without cameras and some other bells & whistles... and an added charge of $191.00 for a Fire Alarm and Flashing Light with built in Siren. If we had gotten everything they offered we would have additional costs... instead of the advertised monthly highest charge of $58.99... HA The $53 seems pretty high for monitoring...


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Joy G
New Albany, Indiana
10/17/2017
Do not trust anything the sales reps say. My husband got the run around for a week getting different answers from every person that answered the phones. Supposedly had approval from sales manager yet when my husband had a few questions about the quote they asked us to sign someone would tell him that corporate rejected the offer. Then he would get another quote from that person and so on an so forth. My husband has spent so much time on the phone causing him so much stress I should charge them for his time! ABSOLUTELY TERRIBLE SALES!!!!!!!



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8.6 / 10
  • ADT's monitoring is the most trusted & popular in the US
  • Get it installed by a pro - save time, don't risk doing it wrong
  • Remote Arm/Disarm With Mobile App to Stay Connected
  • 3-year term. 2-year term (in California)
  • Website doesn't show pricing, call 866-946-7173
  • Qualification: 600+ credit score