Compare Frontpoint vs. SimpliSafe Home Security

What’s the difference between Frontpoint Home Security and SimpliSafe Home Security? See how our editors compare the two companies below.
Last Updated: June 16, 2018
Disclosure: We receive advertising revenue from some partners. 
Learn more.
Frontpoint Home Security
9.8 / 10 - Excellent
#1 in Home Security
SimpliSafe Home Security
6.0 / 10 - Very good
#14 in Home Security
vs

Key Facts

  • Angie’s List Super Service Award winner 5 years running. Editor's Choice.
  • Wireless hardware - camera & mobile app options
  • Best reputation in Home Security
  • 30-day free trial
  • 1-year & 3-year terms
  • Top quality monitoring, from $34.99/mo
  • Equipment as low as $99.95
  • Monitoring $19.99/mo
  • Pay more up front to buy your own equipment
  • No contract since you own the equipment
  • Estimated 1st year total: $409.84

OVERALL RATINGS

 FrontpointSimpliSafe
Equipment10/108/10
Monitoring10/106/10
Reputation9/106/10
Contract & Price10/106/10
Technology Integration10/105/10

Home Security Basics

 FrontpointSimpliSafe
Installation
Self-Install (DIY)
Self-Install (DIY)
Equipment Manufacturer
Qolsys, Interlogics, and Resolution
Honeywell, GE
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Sensor & Device Comparison

Intrusion Protection

Frontpoint
vs
SimpliSafe
  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection
  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

Frontpoint
vs
SimpliSafe
  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke
  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

Frontpoint
vs
SimpliSafe
  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance
  • Indoor Cameras
  • Outdoor Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

Frontpoint
vs
SimpliSafe
  • Panic Button
  • Medical Alert
  • Panic Button
  • Medical Alert

How do their monitoring services compare?

 FrontpointSimpliSafe
Monitoring Options
Professional Monitoring
Professional Monitoring
Monitoring Technology
Cellular
Cellular
Number of Monitoring Centers
1
Professional Monitoring Services
24/7 Professional Monitoring
Police Dispatch
Fire Department Dispatch
Medical Dispatch
24/7 Professional Monitoring
Police Dispatch
Fire Department Dispatch

Pricing & Cost Comparison

 FrontpointSimpliSafe
Monthly Fee (min)
$35.00
$14.99
Monthly Fee (max)
$50.00
Number of Available Packages
3
1
Installation/ Activation Fee
$0.00
$0.00
Equipment Starting Cost
$99.95
$229.96
Contract Required
Minimum Contract Length
12 months
0 months
Cancellation Policy
30-Day 100% Risk free trial
60 Day Money Back Guarantee
Warranty
3 years
3 years from the date that you purchase the System.

Contract & Price Fine Print

Offer requires minimum purchase of $99.95. This offer available only to homeowners and credit qualified individuals, and cannot be combined with any other discount. Discount shown is off retail pricing for individual equipment. Images are illustrative and may not reflect the exact product available. Feature availability depends on monitoring agreement.  Void where prohibited.  Valid for new Frontpoint customers only.  Taxes and fees may apply.

What technology integrations are available?

Compatibility

 FrontpointSimpliSafe
Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Mobile Access & Alerts

Frontpoint
vs
SimpliSafe
  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • Geo-location Services
  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm

Home Automation

Frontpoint
vs
SimpliSafe
  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes
  • Thermostat Control
  • Event-triggered Automation
  • Unique User Codes

How do their reputations compare?

 FrontpointSimpliSafe
Trust Pilot Rating
9.7 out of 10
BBB Rating
A+
A+
Number of BBB Positive Reviews
152
9
Number of BBB Neutral Reviews
6
3
Number of BBB Negative Reviews
12
37
Date Collected
2017-08-17
2017-08-17
Year Founded
2007
2006

Certifications & Associations

Frontpoint
vs
SimpliSafe
  • Underwriter's Laboratory (UL)
  • Factory Mutual (FM)
  • Department of Defense
  • New York City Fire Department
  • Central Station Alarm Association (CSAA)
  • Underwriter's Laboratory (UL)

Contact & Additional Information

 FrontpointSimpliSafe
Homepage URL
Company Phone
(855) 705-5071
(888) 957-4675
Headquarters Address
1595 Spring Hill Road Suite 110, Vienna, VA, 22182
294 Washington Street Floor 9, Boston, MA, 02108
Mailing Address
1595 Spring Hill Road Suite 110, Vienna, VA, 22182
294 Washington Street Floor 9, Boston, MA, 02108

Final Verdict

Frontpoint Home Security has a higher overall rating than SimpliSafe Home Security. Frontpoint scores better than SimpliSafe across: Equipment, Monitoring, Customer Service and Reviews, Reputation, Contract & Price, and Technology Integration.


Customer Comments & Reviews

A
Akpinkham@gmail.com
Ashburn, Virginia
5/31/2018
Frontpoint Home Security review
Very helpful and easy to work with. I got someone on the phone with having to go through menus and prompts.


J
Juanita
Ashburn, Virginia
5/23/2018
Frontpoint Home Security review
New customer... Lamar was very helpful and patient ..setup was easy with his help....i feel a liitle more safer....so far so good


C
Chris
Beckley, West Virginia
2/5/2018
SimpliSafe Home Security review
I ordered the system from Best Buy. I received the package and installed all the hardware and was not able to get the system to connect to the monitoring center. I called customer service, had to wait 30 minutes to finally be able to speak to a representative. I was told that my system was unable to connect because it was running on a T-Mobile and they would have to send me a new module that ran off Verizon. I received the new module and replaced the module. Again had to call customer service and wait another 30 minutes. Finally was able to get the system to connect to the monitoring center and haven't had any issues out of it yet. Overall the system was easy to install but the customer service wait times need to be addressed.


M
mce
Yakima, Washington
8/7/2017
SimpliSafe Home Security review
I asked Simplisafe to respond to the negative review: Thank you for reaching out to us! I understand that you have seen a bad review of our company and would like it addressed. I cannot speak for this person's exact experience but I can correct some information that has been stated and provide a possible explanation to their poor experience. - The Base Station, which all Sensors connect to, is able to communicate with components at a range of up to 400ft. Of course, in a real-world environment, interference may impede the signal. Other signals nearby (from devices such as WiFi routers or wireless weather stations), as well as physical obstructions (such as dense walls, metallic siding, or large appliances), will tend to have a strong impact on wireless range. So we would recommend that you keep your sensors within 100-150ft of the Base Station to ensure a stable connection. - It is possible that items such as wireless routers, being located right next to the Base Station (3-5 ft) can cause interference, not allowing the sensor to communicate with the Base Station. It's best to think of these signals like a vocal command. Sometimes the Base Station is unable to "hear" the command coming from the sensor if there are too many other signals in close proximity to the Base. But it is important to note that this is not always the case, and often times we do not experience this problem. - The person is correct in stating that the Base Station should not be located in the kitchen. We've found that kitchen appliances can affect the signal from the sensors to the Base Station as well as the signal from the Base Station to the cellular network. - Light switches will not affect the functionality of a Keypad. It would need to be another wireless item located directly next to the Keypad to affect the signal. Recently we extended our customer support hours so that we are more available to our customers (see hours listed below). We understand that previously only being open during regular office hours was not enough for customers. People who need assistance with their system will need to be on location, so we are now available at more convenient times.


L
Luke B
Danville, Kentucky
10/2/2015
SimpliSafe Home Security review
Had three years and have had no issues. Someone keeps calling to say they will update my equipment and no charge. They have all my information and said they are calling from the manufacture. I called SimpliSafe and they are not aware of the offer.


D
Don R
Bartlesville, Oklahoma
6/17/2015
SimpliSafe Home Security review
Great system. Easy to install and test. Adding extra components is easy as wConvenience ell which allows a customized installation. A bit pricey but the conveinience in ease of set up makes it worth it. Extremely sensitive components with excellent wireless coverage.


G
gc
Darien, Connecticut
2/11/2015
Frontpoint Home Security review
Amazing!


H
h d
Diamond Bar, California
2/9/2015
Frontpoint Home Security review
good job