🇵🇷 Important Hurricane Maria Update from our Headquarters

Compare SimpliSafe vs. Vivint Home Security

What’s the difference between SimpliSafe Home Security and Vivint Home Security? See how our editors compare the two companies below.
Last Updated: November 20, 2017
Disclosure: We receive advertising revenue from some partners.
 Learn more.
SimpliSafe Home Security
6.0 / 10 - Very good
#14 in Home Security
Vivint Home Security
8.5 / 10 - Excellent
#4 in Home Security
vs

Key Facts

  • Monitoring $19.99/mo
  • Pay more up front to buy your own equipment
  • No contract since you own the equipment
  • Estimated 1st year total: $409.84
  • The #1 smart home services provider in the U.S.
  • Highest quality home security and automation
  • Free quote, free installation, $0 activation
  • Rated 4.5 stars on The App Store
  • Easy online quotes

ConsumersAdvocate.org Ratings

6.0 / 10 - Very good
8/10
Equipment
6/10
Monitoring
6/10
Reputation
6/10
Contract & Price
5/10
Technology Integration
8.5 / 10 - Excellent
10/10
Equipment
9/10
Monitoring
9/10
Reputation
7/10
Contract & Price
10/10
Technology Integration

Customer Reviews

 (10)
7.6 / 10 - Very good
60%
5 stars
10%
4 stars
10%
3 stars
10%
2 stars
10%
1 stars
 (72)
3.4 / 10 - Poor
19%
5 stars
1%
4 stars
0%
3 stars
11%
2 stars
64%
1 stars

Final Verdict

Vivint Home Security has a higher overall rating than SimpliSafe Home Security. Vivint scores better than SimpliSafe across: Equipment, Monitoring, Customer Service and Reviews, Reputation, Contract & Price, and Technology Integration.


Latest Reviews

K
kimberlybrooks@hotmail.com
Schertz, Texas
10/3/2017
Vivint Home Security review
So far I have loved the system. I have the doorbell camera, door and window sensors/glass breaks, fire alarm alert sensor, etc. I did have to call customer service (technical support) and honestly, outside of technical support, I like the system. The price is about what everyone else is charging so nothing exciting there. Installation was free. Equipment on payment plan. No contract. The customer service/technical support needs work. The guy who did the installation was great...fantastic. He came back out to install a couple of other items that I felt that I needed...great person to person service. I have no complaint. Their technical support needs A LOT OF WORK!!!! I'm not long winded but beware...if you need technical support, 4 out of 5 times you are going to connect to someone who doesn't know what the heck they're doing and should probably be working in the mail room not technical support. All that to say, I have to have another tech come out because of the four out of five that did not know what they were doing. One of them disconnected my system from the company's router and connected it to my router, so now I cannot view my front door like I have been able too. Everything else is working as it should. All said, It's really up to your needs. I like the service. I like being able to answer my doorbell while I'm at work. I like the fact that they run on wireless and cellular (the main panel works on a cellular network) so if someone cuts my wifi connection and tries to break in...BAM busted lol. Be critical when dealing with the top 5. Chances are they are practically equal in services, prices and equipment.


M
mce
Yakima, Washington
8/7/2017
SimpliSafe Home Security review
I asked Simplisafe to respond to the negative review: Thank you for reaching out to us! I understand that you have seen a bad review of our company and would like it addressed. I cannot speak for this person's exact experience but I can correct some information that has been stated and provide a possible explanation to their poor experience. - The Base Station, which all Sensors connect to, is able to communicate with components at a range of up to 400ft. Of course, in a real-world environment, interference may impede the signal. Other signals nearby (from devices such as WiFi routers or wireless weather stations), as well as physical obstructions (such as dense walls, metallic siding, or large appliances), will tend to have a strong impact on wireless range. So we would recommend that you keep your sensors within 100-150ft of the Base Station to ensure a stable connection. - It is possible that items such as wireless routers, being located right next to the Base Station (3-5 ft) can cause interference, not allowing the sensor to communicate with the Base Station. It's best to think of these signals like a vocal command. Sometimes the Base Station is unable to "hear" the command coming from the sensor if there are too many other signals in close proximity to the Base. But it is important to note that this is not always the case, and often times we do not experience this problem. - The person is correct in stating that the Base Station should not be located in the kitchen. We've found that kitchen appliances can affect the signal from the sensors to the Base Station as well as the signal from the Base Station to the cellular network. - Light switches will not affect the functionality of a Keypad. It would need to be another wireless item located directly next to the Keypad to affect the signal. Recently we extended our customer support hours so that we are more available to our customers (see hours listed below). We understand that previously only being open during regular office hours was not enough for customers. People who need assistance with their system will need to be on location, so we are now available at more convenient times.


Ron R
San Antonio, Texas
8/5/2017
SimpliSafe Home Security review
Have had my system for over a year - cost was just over $400 but I also have 4 motion sensors - can get on line and do just about anything I need without any help - installed system in about an hour - have not had any problems and would not change service even for the "free systems".


Mildred P
Danville, Kentucky
7/27/2017
Vivint Home Security review
i really love vivint, a couple of times my boyfriend was cooking foor on stove on high, arlarm with off, i heard fire trucks start up before i could call and say everything was ok, i love how quick their response is. i feel so safe


L
Luke B
Bloomfield, Kentucky
10/2/2015
SimpliSafe Home Security review
Had three years and have had no issues. Someone keeps calling to say they will update my equipment and no charge. They have all my information and said they are calling from the manufacture. I called SimpliSafe and they are not aware of the offer.


D
Don R
Bartlesville, Oklahoma
6/17/2015
SimpliSafe Home Security review
Great system. Easy to install and test. Adding extra components is easy as wConvenience ell which allows a customized installation. A bit pricey but the conveinience in ease of set up makes it worth it. Extremely sensitive components with excellent wireless coverage.


B
Bob S
Riverview, Florida
5/26/2015
Vivint Home Security review
AMAZING!!! Love the service, love the system, love everything!


H
Harold c
Boardman, Oregon
4/27/2015
Vivint Home Security review
keep up the good work