Compare SimpliSafe vs. Vivint Home Security

What’s the difference between SimpliSafe Home Security and Vivint Home Security? See how our editors compare the two companies below.
Last Updated: June 16, 2018
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SimpliSafe Home Security
6.0 / 10 - Very good
#14 in Home Security
Vivint Home Security
8.5 / 10 - Excellent
#4 in Home Security
vs

Key Facts

  • Monitoring $19.99/mo
  • Pay more up front to buy your own equipment
  • No contract since you own the equipment
  • Estimated 1st year total: $409.84
  • The #1 smart home services provider in the U.S.
  • Highest quality home security and automation
  • Free quote, professional installation, $0 activation
  • Rated 4.5 stars on The App Store
  • Easy online quotes

OVERALL RATINGS

 SimpliSafeVivint
Equipment8/1010/10
Monitoring6/109/10
Reputation6/109/10
Contract & Price6/107/10
Technology Integration5/1010/10

Home Security Basics

 SimpliSafeVivint
Installation
Self-Install (DIY)
Professional
Equipment Manufacturer
Honeywell, GE
Clearlink
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Sensor & Device Comparison

Intrusion Protection

SimpliSafe
vs
Vivint
  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection
  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

SimpliSafe
vs
Vivint
  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke
  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

SimpliSafe
vs
Vivint
  • Indoor Cameras
  • Outdoor Cameras
  • Live Surveillance
  • Event-triggered Surveillance
  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

SimpliSafe
vs
Vivint
  • Panic Button
  • Medical Alert
  • Panic Button
  • Medical Alert

How do their monitoring services compare?

 SimpliSafeVivint
Monitoring Options
Professional Monitoring
Professional Monitoring
Monitoring Technology
Cellular
Cellular
Broadband
Monitoring Center Type
Outsourced
Owned
Professional Monitoring Services
24/7 Professional Monitoring
Police Dispatch
Fire Department Dispatch
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

Pricing & Cost Comparison

 SimpliSafeVivint
Monthly Fee (min)
$14.99
$39.99
Number of Available Packages
1
2
Installation/ Activation Fee
$0.00
$0.00
Equipment Starting Cost
$229.96
$549.99
Contract Required
Minimum Contract Length
0 months
0 months
Cancellation Policy
60 Day Money Back Guarantee
Contract term is month-to-month, unless choosing the financing option, in which case terms are 42-60 months.
Warranty
3 years from the date that you purchase the System.
Lifetime

Contract & Price Fine Print


What technology integrations are available?

Compatibility

 SimpliSafeVivint
Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Mobile Access & Alerts

SimpliSafe
vs
Vivint
  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm

Home Automation

SimpliSafe
vs
Vivint
  • Thermostat Control
  • Event-triggered Automation
  • Unique User Codes
  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

How do their reputations compare?

 SimpliSafeVivint
BBB Rating
A+
C
Number of BBB Positive Reviews
9
194
Number of BBB Neutral Reviews
3
28
Number of BBB Negative Reviews
37
485
Date Collected
2017-08-17
2017-08-17
Year Founded
2006
1999

Certifications & Associations

SimpliSafe
vs
Vivint
  • Central Station Alarm Association (CSAA)
  • Underwriter's Laboratory (UL)
  • Central Station Alarm Association (CSAA)
  • Underwriter's Laboratory (UL)
  • Electronic Security Association

Contact & Additional Information

 SimpliSafeVivint
Homepage URL
Company Phone
(888) 957-4675
(855) 562-0243
Headquarters Address
294 Washington Street Floor 9, Boston, MA, 02108
4931 N 300 W, Provo, UT, 84604
Mailing Address
294 Washington Street Floor 9, Boston, MA, 02108
4931 N 300 W, Provo, UT, 84604

Final Verdict

Vivint Home Security has a higher overall rating than SimpliSafe Home Security. Vivint scores better than SimpliSafe across: Equipment, Monitoring, Customer Service and Reviews, Reputation, Contract & Price, and Technology Integration.


Customer Comments & Reviews

C
Chris
Beckley, West Virginia
2/5/2018
SimpliSafe Home Security review
I ordered the system from Best Buy. I received the package and installed all the hardware and was not able to get the system to connect to the monitoring center. I called customer service, had to wait 30 minutes to finally be able to speak to a representative. I was told that my system was unable to connect because it was running on a T-Mobile and they would have to send me a new module that ran off Verizon. I received the new module and replaced the module. Again had to call customer service and wait another 30 minutes. Finally was able to get the system to connect to the monitoring center and haven't had any issues out of it yet. Overall the system was easy to install but the customer service wait times need to be addressed.


O
Octavia s
Iron Station, North Carolina
1/22/2018
Vivint Home Security review
Way to expensive.Pay for the product then the monthly fees.enternet is to much.


S
STEVE
Albuquerque, New Mexico
12/22/2017
Vivint Home Security review
LOVE THERE PRODUCT UP TO DATE


M
mce
Yakima, Washington
8/7/2017
SimpliSafe Home Security review
I asked Simplisafe to respond to the negative review: Thank you for reaching out to us! I understand that you have seen a bad review of our company and would like it addressed. I cannot speak for this person's exact experience but I can correct some information that has been stated and provide a possible explanation to their poor experience. - The Base Station, which all Sensors connect to, is able to communicate with components at a range of up to 400ft. Of course, in a real-world environment, interference may impede the signal. Other signals nearby (from devices such as WiFi routers or wireless weather stations), as well as physical obstructions (such as dense walls, metallic siding, or large appliances), will tend to have a strong impact on wireless range. So we would recommend that you keep your sensors within 100-150ft of the Base Station to ensure a stable connection. - It is possible that items such as wireless routers, being located right next to the Base Station (3-5 ft) can cause interference, not allowing the sensor to communicate with the Base Station. It's best to think of these signals like a vocal command. Sometimes the Base Station is unable to "hear" the command coming from the sensor if there are too many other signals in close proximity to the Base. But it is important to note that this is not always the case, and often times we do not experience this problem. - The person is correct in stating that the Base Station should not be located in the kitchen. We've found that kitchen appliances can affect the signal from the sensors to the Base Station as well as the signal from the Base Station to the cellular network. - Light switches will not affect the functionality of a Keypad. It would need to be another wireless item located directly next to the Keypad to affect the signal. Recently we extended our customer support hours so that we are more available to our customers (see hours listed below). We understand that previously only being open during regular office hours was not enough for customers. People who need assistance with their system will need to be on location, so we are now available at more convenient times.


L
Luke B
Danville, Kentucky
10/2/2015
SimpliSafe Home Security review
Had three years and have had no issues. Someone keeps calling to say they will update my equipment and no charge. They have all my information and said they are calling from the manufacture. I called SimpliSafe and they are not aware of the offer.


D
Don R
Bartlesville, Oklahoma
6/17/2015
SimpliSafe Home Security review
Great system. Easy to install and test. Adding extra components is easy as wConvenience ell which allows a customized installation. A bit pricey but the conveinience in ease of set up makes it worth it. Extremely sensitive components with excellent wireless coverage.


B
Bob S
Gainesville, Florida
5/26/2015
Vivint Home Security review
AMAZING!!! Love the service, love the system, love everything!


H
Harold c
Boardman, Oregon
4/27/2015
Vivint Home Security review
keep up the good work