Vivint Home Security Review


Rating: 8.7 / 10 (Excellent)
54 Customer Reviews - see all reviews
Disclosure: We receive advertising revenue from this partner. Learn more.
How is Vivint rated?
10/10
Equipment and Coverage
9/10
Monitoring Services and Technology
10/10
Customer Service and Reviews
9/10
Reputation
6/10
Contract Terms and Cost

Why They're Great

Vivint Smart Home is the high end solution for the buyer who needs it all. Vivint is the premium brand in the industry and the extra money is worth it.  Beyond home security, the company offers smart home service as well. Their systems are among the highest quality out there.

Price Breakdown

Item Price
Monthly Monitoring $39.99
Installation FREE
Basic Hardware Less than $1/day

Bells & Whistles

  • #1 Smart home services provider in the U.S. 
  • One of the Best High-End System for Home Automation & Security
  • 4.5-star rated mobile app
  • 24x7, 365-days-a-year professional security Monitoring
  • 24x7 continuous video recording – doorbell camera, outdoor camera, and ping camera with Vivint Playback
  • Smart Home Control – receive notifications and control your smart home system from anywhere

The Fine Print

Contract & Guarantee

Money Back Guarantee 3 Days
Contract Length Varies by customer

This contract length is long, but in line with several other home security entities. It is in order to provide the highest quality equipment that Vivint requires this length of contract. The largest difference between Vivint and the rest of the pack is their higher than average monitoring costs will increase the lifetime cost of the system. This is definitely a premium product on the higher end of the cost spectrum.

The Bottom Line:

Vivint Security is all about giving you the highest quality equipment available. Everything is wireless, touch-screen, and top-of-the-line. If you want the best home security and home automation, they've got it.

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Latest Reviews

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Ron R
Raeford, North Carolina
3/24/2017
Customer service A+, Smart home features A++, 24 hours security monitoring A+, Bottom line nothing to complain about would recommend to everyone. Couldn't be happier with the over all service from Vivint!!

Andy
, Illinois
3/18/2017
Vivint has horrible customer service. They missed my appointment to install the system. They apologized like it didn't matter. The customer service manager was terrible sounded like a young kid who could careless about Vivint or customers. Pretty amazing. They seem to be too big as they are forgetting they have jobs because of their customers.

Andy
Mchenry, Illinois
3/17/2017
Vivint has horrible customer service. They missed my appointment to install the system. They apologized like it didn't matter. The customer service manager was terrible sounded like a young kid who could careless about Vivint or customers. Pretty amazing. They seem to be too big as they are forgetting they have jobs because of their customers.

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Debbie G
Wasilla, Alaska
3/16/2017
Vivint is only interested in getting their money and not in customer service. They bring out old equipment and promise the upgraded equipment as soon as they get more in. It never happens. I paid off my full contract to get rid of Vivint. You are only able to speak with their customer service in Utah. Do NOT trust Vivint.

Steven L
,
3/6/2017
We have had Vivint security for about 6 months now and I cannot say enough good things about how we feel about the capabilities, installation, and upfront cost. The remote controls via cell phone have allowed us the ability to monitor our home even while abroad, who is coming to the door, being able to accept packages and unlock/lock doors from afar; even to be able to have multiple cameras with two way communication so we can open our garage door remotely, let our dog out for potty breaks during the day; and then call her through the camera back into the garage and close the door after her. We are able to turn on/off our security remotely or at the panel; it even tells us by cell phone,... Read More

Laura P
2/22/2017
The list of problems runs on & on. The smiling high pressure sales rep shows up on your property with your personal information in hand all ready in advance without you knowing anything about it. They showed up in my neighborhood on the 4th of July holiday knowing that anyone who would actually be home would no doubt be very busy with holiday preparations a good way to catch you distracted & unawares. While my visiting out of town sister & I were rushing around in & out of the house preparing for guests this sales guy was literally following me around busy trying to sell me on this system. I asked a hundred different questions, especially about the nite time camera feed. I wanted to know... Read More

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Zino
Merrillville, Indiana
2/21/2017
I would give no stars if I could. Over the past 2 1/2 years, equipment has failed 3 times, and every time it is an ordeal to get it fixed. They do not have enough technicians to cover the territory. They don't show up for appointments or call when they cannot make it. This last outage ended up taking 2 months (and 2 wasted vacation days) to resolve, and I did not receive any credit for downtime. All I can say is DON'T SIGN THE CONTRACT. I am counting the days until I can get their equipment out of my house and out of my life.

J
Joseph b
2/17/2017
Called to inquire about service and was really given the run around. They wanted me to pay almost 800.00 up front in order to get. System installed.very rude and un professional service. Do not even bother to call this worthless company.look elsewhere and u will be pleased. Reported them to bbb.

I
[email protected]
Succasunna, New Jersey
2/2/2017
BUYER BEWARE stay away from VIVINT SALES REP BRENDAN WILLIAMS he will SLAM you ,he sold us a security system with Alliance then called us several months later and told us he had a upgraded system at the time we did not know that vivint was a completely different company Brendan did we thought they bought out alliance in fact when the tech came to install new equipment I ask him that question and he said the owner of vivint is always buying other companies.Well VIVINT SALES REP LIED TO US .Now neither company will let me cancel .I have turned Vivint into NJ FTC AND NJ ATTORNEY GENERAL NEXT IS BBB. FOR slamming which is illegal Vivint install tech took all of the old equipment. I HAVE... Read More

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David
Belleville, Michigan
2/2/2017
Extremely disappointed in my service with vivint. Had issues with smoke alarm, door sensors, and took over a year to get door bell camera installed. Took over 3 months to get a tech out and fix after multiple calls. I feel that I should have been credited the 3 months down time, talked with several supervisors and the last I spoke to, "Cameron", offered a $25 and said that some of my system worked and I should still have to pay for that. Funny, if 3 parts of your system including fire,security and video, how would it be effective. Very disappointed how I've been treated and talked to as well as followed up with. Customer service has been terrible and I hope to be relieved of the contract... Read More

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