Vivint Home Security Review
85 Customer Comments & Reviews - see all comments
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Vivint is a smart home technology provider with home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Their systems are fully customizable, feature 24/7 professional monitoring, and can all be viewed and controlled remotely via their app. Vivint requires professional installation and a 42-60 month contract.
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85 Customer Comments & Reviews
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When I decided to not go with Vivint Home Security, I called to get my refund. I kept being transferred and was on hold for over an hour.. Bad business... I know now that I will never go with vivint even if i did change my mind..
My alarm goes off and I don't even get a phone call making sure everything is ok. In 4 years it has gone off about 10 times and I only got a call once. Vivid came out and replaced the consol and said it was problem but yet it's gone off 3 times and 0 phone calls. The front door lock got water in it after a year and they didn't want to warranty it because of the water. It's a door lock exposed to weather. It's a sealed part and only way water gets in it is if seals fail. Very unhappy with this company!
My panel has been resetting itself over and over again on its own. I called Vivint Tech Support and we went thru the remote reset procedure. They said all was ok. Once off the phone the alarm went off again when I tried to arm my home. I called back and they took me thru the procedure again and made an appointment in two days to send someone out because the battery was swelling inside the panel box. I called back and told them I did not want to wait two days going without an alarm system. I was then told they would text me the name and time for someone to come out the next day. Well this did not happen and I had to call again the next morning. Again they told me they had flagged a... Read More
I have owned a Vivint Smart Home System for about 1 1/2 Years. During that time and especially in the beginning I was never trained on how to use their system control panel, except to be asked to enter my four digit code. The installer asked me if I had any questions, I stated that I had never had such a system, so how could I have questions. The door to door salesman, I found out later, did not comply with the state of Idaho regulations by not giving me a copy of the signed contract. He stated that he could not give me a copy of the contract because his electronic pad could not print. I stated that I had a Samsung Tablet that could quickly hook up to any printer and that I had two... Read More
Stay away from this company! We signed a 42 month contract with them back in 2011. Had the monthly payment of $49.99 automatically taken out of our ban account. We sold our home in June of 2017 and notified Vivint to discontinue the service as of August 2017. They told us we couldn't do that and that we were obligated to pay until February of 2018 unless we paid $180 to have the service transferred to our new home or the new owners took over the service. I went to our bank in August and had them stop the auto payment. I am no longer under contract with them but they argued I am! The new owners were considering taking over the system but they told me that Vivint was very rude to them... Read More
Terrible. Lost more peace of mind with this company than if I had a burglar. Five appointments for an install. First two techs did not have the license to install sensors. I called and supervisor assured me the next one would. Sure enough, he didnt. Tech 4 did. However, after 1 day, the system started going offline and online again all night. The doorbell cam malfunctioned. the set up a tech call the next day. The panel needed updated for it to work properly. It failed at updating. The techs blamed the internet. They said I needed to call the internet company to provide a more secure router. For ten days I had to remain home for the 4 hour install windows. YEAH, --- --- I... Read More
Way to expensive.Pay for the product then the monthly fees.enternet is to much.
A word to the wise...believe the negative reviews! I was very excited to purchase a state of the art security system through Best Buy. After reading many of the negative comments, I was on the fence to move forward with Vivint but decided to give them the benefit of the doubt. I was hoping the positive comments and a positive article I read about the company were true vs the many negative reviews. The company called the night before to confirm my appointment time of between 4 -8 pm. The day of installation, at 3:18 pm I received an e-mail stating that they would have to reschedule my appointment due to "double booking". If a company is not reliable with an installation, then how... Read More
Customer service is terrible when you have a problem and don't want to renew your contract. It's been 2 years and I am still waiting on a return phone call, email, or text message. After talking to a rep not knowing my husband told them he did not want a contract, I got an offer and had 3 days to cancel. Cancelled in less than 24 hours and was told it cancelled. Days later a tech came out to install new equipment. Called company, emailed EVERYONE we talked to for 6 months and to this day (2 years later) no one have contact us back. Alerts are great however.
Worst company ever, every time you call they put you on hold forever. They said my bill was 129 then charge me 150 when I called to ask why they put me on hold forever then said the finance department that handles bills just closed 10 minutes ago. Ridiculous! I’m calling them tomorrow and they can come get all their equipment out of my house. How can I give them 0 stars?
- The #1 smart home services provider in the U.S.
- Highest quality home security and automation
- Free quote, professional installation, $0 activation
- Rated 4.5 stars on The App Store
- Easy online quotes