Vivint Home Security Review

Vivint is a smart home technology provider with home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Their systems are fully customizable, feature 24/7 professional monitoring, and can all be viewed and controlled remotely via their app. Vivint requires professional installation and a 42-60 month contract.

Rating: 8.6 / 10 (Excellent)
60 Customer Reviews - see all reviews
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How is Vivint rated?


Contract & Price
Technology Inegration

Overall Rating: 8.6 / 10 (Excellent)

Vivint pairs their innovative, self-designed technology for home automation with customizable plans and flexible payment options, to make for excellent home security. Their aim to provide fully connected systems for the home puts them on the forefront of the industry. However, equipment costs can mount fairly quickly, and monthly monitoring fees are on the high side.

Company Profile

Full Name
Vivint Home Security
Year Founded
BBB Rating
Company Website
4931 N 300 W , Provo, UT, 84604
Mailing Address
4931 N 300 W , Provo, UT, 84604

How does Vivint work?


Equipment Manufacturer
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Equipment - 10 / 10

Vivint offers both pre-selected home security packages and fully customizable options as well with professional installation at no extra cost, except in the cases of their outdoor and doorbell cameras. Hardware options begin with the SkyControl Panel, to which additional devices are added, such as their doorbell camera, ping camera, outdoor camera, smart locks, element thermostat, etc, all of which feature a lifetime warranty. Vivint's connected home technology offers a wide variety of optional sensors, such as smoke, glass break, carbon monoxide, and flood, all of which can all be controlled via the Vivint app. All in all, a very strong equipment package and suite of features.

Security Monitors, Sensors, & Devices

Intrusion Protection

Door & Window Sensors
Garage Door Sensors
Glass Break Protection
Motion Sensors
Recessed Door Sensors
Crash & Smash Protection

Environmental Protection

Carbon Monoxide
Temperature Change


Indoor Cameras
Outdoor Cameras
Doorbell Cameras
Tilt & Pan Cameras
Live Surveillance
Event-triggered Surveillance

Life Safety

Panic Button
Medical Alert


Key Details

Monitoring Options
Professional Monitoring
Monitoring Technology
Number of Monitoring Centers
Monitoring Center Type

Professional Monitoring Services

24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

Monitoring - 9 / 10

Vivint provides professional 24/7 monitoring via broadband or cellular. Their call center can dispatch emergency personnel as needed. The Vivint SkyControl Panel features two-way communication, as part of a complete system which gives homeowners unprecedented control of their entire house.

How much does Vivint cost?

Contract & Price

Staring Price
Max Price
Number of Available Packages
Installation/ Activation Fee
Equipment Starting Cost
Contract Required
Minimum Contract Length
0 months

Contract & Price - 6.5 / 10

Vivint's Smart Home plans begin with a monthly monitoring fee of $39.99, while their Smart Home Video starts at $49.99. If a homeowner chooses to purchase their equipment upfront (average of $549.99), these are the only fees they'll pay subsequently, with no need for a contract. When choosing the financing option, the monthly cost includes the monitoring fees mentioned above, plus the equipment cost over their 42 or 60-month contracts. These contract lengths are excessive for the industry standard of 24-36.
Cancellation Policy: Contract term is month-to-month, unless choosing the financing option, in which case terms are 42-60 months.
Warranty: Lifetime

Technology Integrations


Amazon Alexa
Google Home

Technology Inegration - 10 / 10

Vivint features an unprecedented level of technology integration, focusing on easy-to-use, award-winning home automation devices which they design and manufacture themselves, unlike most home security companies. Even if a disconnection with the central monitoring station occurs, their touch screen panel sends email and text alerts. Vivint can interface with Amazon Alexa and Echo, Google Home, IFTTT, the Nest-Learning Thermostat, and Z-Wave. They also have a cloud storage unit called Space Monkey, which holds 1TB of data and can be accessed remotely.

Mobile Access & Alerts

iPhone App
Android App
Email & Text Alerts
Live Surveillance Feed
Remote Arm/Disarm
Geo-location Services

Home Automation

Lighting Control
Thermostat Control
Appliance Control
Electronic Door Locks
Event-triggered Automation
History Log
Unique User Codes

Vivint Reputation

Certifications & Associations

  • Central Station Alarm Association (CSAA)
  • Underwriter's Laboratory (UL)
  • Electronic Security Association

Reputation - 9 / 10

Vivint has excellent ratings across various certifying agencies, including the Central Station Alarm Association, the Underwriter's Laboratory, and the Electronic Security Association. Their customer reputation was historically poor, but they have made serious efforts in that arena, and currently offer support via various channels, including their mobile apps, website, and phone.
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Latest Reviews

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Cindi J
Columbus, Ohio
STAY AWAY FROM VIVINT! If I could give it a zero rating I would! I had Vivint in our home for a few years. We were moving to a new state and when I called them to advise I would need to shut off my system they let me know that my contract would be up in January or I could see if the new owners would like to take the system over. We decided to pay for the remainder of our contract and went on. Vivint has TWICE now tried to send me to collections and hit my credit score. I call and they correct the situation. Today I just got a call that I would be served with paperwork for Vivint. This has been going on for 3 years now! Their customer service is terrible! I am now looking and having to hire... Read More

Jerri H
Waterford, Michigan
Took a deposit. Scheduled installlatiin. Gave 3 hour window. Never showed. Did not seem sympathetic about breaking appointment

Missouri City, Texas
I wasn't even looking for an upgrade, came across Dave going door to door, at 8pm its when I came home from work. He explained what the offer was. I accepted. Techs were there within the hour. and by 1200, they were done. Had cameras on backyard, front door and garage entrance done. I freakin love them already......................

[email protected]
Panorama City, California
I am not satisfied with the kind of service they have. i tried to update my system and i agreed to it but they did not upgrade the system and they they said that they will upgrade it but i have to pay $300.00. so i cancelled my service.

Springville, Utah
Worst experience I've ever had with a company. I had a very expensive hard wired system before I agreed to go with Vivint. I was promised they would leave my system hard wired as it was plus add some wireless monitors, Instead they just cut my wires and shoved them into the walls and put in wireless, tried to do this without my knowledge but I caught them and they said they had never done a system this big and they couldn't figure out how to do it. Also had to have people come back 3 times because they didn't activate all the monitors. The left areas unprotected that were secure before. Left holes in my walls. After much complaining to their customer satisfaction people I was promised... Read More

Provo, Utah
I've had Vivint for a year and every time my alarm gets triggered they respond within seconds. I trust them so much more than ADT with their insanely inconsistent response times, and HORRIBLE customer service. This site is a little misleading because Vivint is the actual leader in the industry - after doing research I know that Vivint has the awards from the Consumer's Digest Best Buy award, Security Dealer Magazine award for best equipment, best warranty, and the People's Choice best customer service award.... FrontPoint, ADT, and SimpliSafe don't have any of those awards so why are they rated higher here?

Michael G
So to continue with my rant against Vivint Alarm company. I am not sure if any of you have this company or have ever looked at them for service, but here is the scoop. I contacted the company last week to find out why I was being charged more than I originally agreed to pay. As the conversation progressed I was informed that it was due to a tax that was being passed on. I told the representative that I couldn't wait until October was here, because I was moving my service to Simply Safe Alarm company. I was passed off to another person who was in the locality group. I was told that I could have a reduction in monthly service cost and add cameras to our home for a fixed prices, which I... Read More

Galen R
Wasilla, Alaska
I have been a vivint customer for over 8 years and I don't think there has been 1 year that I didn't have some kind of problem. They aren't interested in you once you sign up. They give their new products to new customers, but you are stuck with the old ones that doesn't work I live in Alaska and go south for the winter and every year The thermostats stop working or the remote lock quits working. Last year it turned my furnace off and I couldn't lock the door back after my neighbor came over and turned on the heat. Vivint's response is always the same "you need to be there for us to help"I need it to work when I'm gone. That's what it's for. When I get back they come reset it and it... Read More

Ron R
Holly Springs, North Carolina
Customer service A+, Smart home features A++, 24 hours security monitoring A+, Bottom line nothing to complain about would recommend to everyone. Couldn't be happier with the over all service from Vivint!!

, Illinois
Vivint has horrible customer service. They missed my appointment to install the system. They apologized like it didn't matter. The customer service manager was terrible sounded like a young kid who could careless about Vivint or customers. Pretty amazing. They seem to be too big as they are forgetting they have jobs because of their customers.

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