Vivint Home Security Review


Rating: 8.5 / 10 (Excellent)
82 Customer Comments & Reviews - see all comments
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Vivint is a smart home technology provider with home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Their systems are fully customizable, feature 24/7 professional monitoring, and can all be viewed and controlled remotely via their app. Vivint requires professional installation and a 42-60 month contract.

How is Vivint rated?

Breakdown

10/10
Equipment
9/10
Monitoring
9/10
Reputation
7/10
Contract & Price
10/10
Technology Integration

Overall Rating: 8.5 / 10 (Excellent)

Vivint pairs their innovative, self-designed technology for home automation with customizable plans and flexible payment options, to make for excellent home security. Their aim to provide fully connected systems for the home puts them on the forefront of the industry. However, equipment costs can mount fairly quickly, and monthly monitoring fees are on the high side.

How does Vivint work?

Equipment - 10 / 10

Vivint offers both pre-selected home security packages and fully customizable options as well with professional installation at no extra cost, except in the cases of their outdoor and doorbell cameras. Hardware options begin with the SkyControl Panel, to which additional devices are added, such as their doorbell camera, ping camera, outdoor camera, smart locks, element thermostat, etc, all of which feature a lifetime warranty. Vivint's connected home technology offers a wide variety of optional sensors, such as smoke, glass break, carbon monoxide, and flood, all of which can all be controlled via the Vivint app. All in all, a very strong equipment package and suite of features.
Installation
Professional
Equipment Manufacturer
Clearlink
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring - 9 / 10

Vivint provides professional 24/7 monitoring via broadband or cellular. Their call center can dispatch emergency personnel as needed. The Vivint SkyControl Panel features two-way communication, as part of a complete system which gives homeowners unprecedented control of their entire house.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Number of Monitoring Centers
1
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Vivint cost?

Contract & Price - 6.5 / 10

Vivint's Smart Home plans begin with a monthly monitoring fee of $39.99, while their Smart Home Video starts at $49.99. If a homeowner chooses to purchase their equipment upfront (average of $549.99), these are the only fees they'll pay subsequently, with no need for a contract. When choosing the financing option, the monthly cost includes the monitoring fees mentioned above, plus the equipment cost over their 42 or 60-month contracts. These contract lengths are excessive for the industry standard of 24-36.
Starting Price
$39.99
Max Price
$49.99
Number of Available Packages
2
Installation/ Activation Fee
$0.00
Equipment Starting Cost
$549.99
Contract Required
Minimum Contract Length
0 months
Cancellation Policy
Contract term is month-to-month, unless choosing the financing option, in which case terms are 42-60 months.
Warranty
Lifetime

Technology Integrations

Technology Integration - 9.5 / 10

Vivint features an unprecedented level of technology integration, focusing on easy-to-use, award-winning home automation devices which they design and manufacture themselves, unlike most home security companies. Even if a disconnection with the central monitoring station occurs, their touch screen panel sends email and text alerts. Vivint can interface with Amazon Alexa and Echo, Google Home, IFTTT, the Nest-Learning Thermostat, and Z-Wave. They also have a cloud storage unit called Space Monkey, which holds 1TB of data and can be accessed remotely.

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

Vivint Reputation

Reputation - 9 / 10

Vivint has excellent ratings across various certifying agencies, including the Central Station Alarm Association, the Underwriter's Laboratory, and the Electronic Security Association. Their customer reputation was historically poor, but they have made serious efforts in that arena, and currently offer support via various channels, including their mobile apps, website, and phone.
Trust Pilot Rating
7.1 out of 10
BBB Rating
C
Number of BBB Positive Reviews
194
Number of BBB Neutral Reviews
28
Number of BBB Negative Reviews
485
Date Collected
2017-08-17
Year Founded
1999

Certifications & Associations

  • Central Station Alarm Association (CSAA)
  • Underwriter's Laboratory (UL)
  • Electronic Security Association

Contact & Additional Information

Homepage URL
Company Phone
(855) 562-0243
Headquarters Address
4931 N 300 W, Provo, UT, 84604
Mailing Address
4931 N 300 W, Provo, UT, 84604

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82 Customer Comments & Reviews

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Lee F
Nampa, Idaho
2/19/2018
I have owned a Vivint Smart Home System for about 1 1/2 Years. During that time and especially in the beginning I was never trained on how to use their system control panel, except to be asked to enter my four digit code. The installer asked me if I had any questions, I stated that I had never had such a system, so how could I have questions. The door to door salesman, I found out later, did not comply with the state of Idaho regulations by not giving me a copy of the signed contract. He stated that he could not give me a copy of the contract because his electronic pad could not print. I stated that I had a Samsung Tablet that could quickly hook up to any printer and that I had two... Read More


R
Ron S
Pittsburgh, Pennsylvania
2/12/2018
Stay away from this company! We signed a 42 month contract with them back in 2011. Had the monthly payment of $49.99 automatically taken out of our ban account. We sold our home in June of 2017 and notified Vivint to discontinue the service as of August 2017. They told us we couldn't do that and that we were obligated to pay until February of 2018 unless we paid $180 to have the service transferred to our new home or the new owners took over the service. I went to our bank in August and had them stop the auto payment. I am no longer under contract with them but they argued I am! The new owners were considering taking over the system but they told me that Vivint was very rude to them... Read More


P
Paul
Akron, Ohio
1/23/2018
Terrible. Lost more peace of mind with this company than if I had a burglar. Five appointments for an install. First two techs did not have the license to install sensors. I called and supervisor assured me the next one would. Sure enough, he didnt. Tech 4 did. However, after 1 day, the system started going offline and online again all night. The doorbell cam malfunctioned. the set up a tech call the next day. The panel needed updated for it to work properly. It failed at updating. The techs blamed the internet. They said I needed to call the internet company to provide a more secure router. For ten days I had to remain home for the 4 hour install windows. YEAH, --- --- I... Read More


O
Octavia s
Charlotte, North Carolina
1/22/2018
Way to expensive.Pay for the product then the monthly fees.enternet is to much.


G
G.M.
Brooklyn, New York
1/4/2018
A word to the wise...believe the negative reviews! I was very excited to purchase a state of the art security system through Best Buy. After reading many of the negative comments, I was on the fence to move forward with Vivint but decided to give them the benefit of the doubt. I was hoping the positive comments and a positive article I read about the company were true vs the many negative reviews. The company called the night before to confirm my appointment time of between 4 -8 pm. The day of installation, at 3:18 pm I received an e-mail stating that they would have to reschedule my appointment due to "double booking". If a company is not reliable with an installation, then how... Read More


D
Dee
Pooler, Georgia
12/27/2017
Customer service is terrible when you have a problem and don't want to renew your contract. It's been 2 years and I am still waiting on a return phone call, email, or text message. After talking to a rep not knowing my husband told them he did not want a contract, I got an offer and had 3 days to cancel. Cancelled in less than 24 hours and was told it cancelled. Days later a tech came out to install new equipment. Called company, emailed EVERYONE we talked to for 6 months and to this day (2 years later) no one have contact us back. Alerts are great however.


T
Tanya C
Clarksville, Tennessee
12/26/2017
Worst company ever, every time you call they put you on hold forever. They said my bill was 129 then charge me 150 when I called to ask why they put me on hold forever then said the finance department that handles bills just closed 10 minutes ago. Ridiculous! I’m calling them tomorrow and they can come get all their equipment out of my house. How can I give them 0 stars?


S
STEVE
Albuquerque, New Mexico
12/22/2017
LOVE THERE PRODUCT UP TO DATE


C
Carolyn w
The Colony, Texas
12/17/2017
DO NOT USE VIVINT!!! Vivint is extorting me for a service I do not use. Everyone please file complaint with the attorney general. My system has not work right after 3 weeks. Harry and Carolyn wilson


G
Grady
Anchorage, Alaska
11/22/2017
Avoid Vivint! Horrible customer service. Check out the yelp reviews and you'll get a true picture of their ratings. We had our system for several years and during that time, customer service went from "ok" to awful. A sales crew came through our neighborhood and they asked how they liked our system and if we would recommend it to others. I was honest, told him what my issues were, and said I would not recommend it to anyone. He said he would be back to try to resolve an issue with our panel but guess what? He never returned. They care more about getting more sales than providing quality customer service to their existing customers. If I could rate them less than a 1 I would.



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