Compare ADT Monitoring vs. SimpliSafe Home Security

What’s the difference between ADT Monitored Home Security and SimpliSafe Home Security? See how our editors compare the two companies below.
Last Updated: January 16, 2018
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ADT Monitoring
8.6 / 10 - Excellent
#2 in Home Security
SimpliSafe Home Security
6.0 / 10 - Very good
#14 in Home Security
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Key Facts

  • ADT's monitoring is the most trusted & popular in the US
  • Get it installed by a pro - save time, don't risk doing it wrong
  • Remote Arm/Disarm With Mobile App to Stay Connected
  • 3-year term. 2-year term (in California)
  • Website doesn't show pricing, call 866-946-7173
  • Qualification: 600+ credit score
  • Monitoring $19.99/mo
  • Pay more up front to buy your own equipment
  • No contract since you own the equipment
  • Estimated 1st year total: $409.84

OVERALL RATINGS

 ADT MonitoringSimpliSafe
Equipment9/108/10
Monitoring10/106/10
Reputation10/106/10
Contract & Price8/106/10
Technology Integration8/105/10

Home Security Basics

 ADT MonitoringSimpliSafe
Installation
Professional
Self-Install (DIY)
Equipment Manufacturer
Honeywell, GE, DSC
Honeywell, GE
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Sensor & Device Comparison

Intrusion Protection

ADT Monitoring
vs
SimpliSafe
  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection
  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

ADT Monitoring
vs
SimpliSafe
  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke
  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

ADT Monitoring
vs
SimpliSafe
  • Indoor Cameras
  • Live Surveillance
  • Event-triggered Surveillance
  • Indoor Cameras
  • Outdoor Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

ADT Monitoring
vs
SimpliSafe
  • Panic Button
  • Panic Button
  • Medical Alert

How do their monitoring services compare?

 ADT MonitoringSimpliSafe
Monitoring Options
Professional Monitoring
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Landline
Cellular
Number of Monitoring Centers
6
Monitoring Center Type
Owned
Outsourced
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch
24/7 Professional Monitoring
Police Dispatch
Fire Department Dispatch

Pricing & Cost Comparison

 ADT MonitoringSimpliSafe
Starting Price
$36.99
$14.99
Max Price
$58.99
Number of Available Packages
4
1
Installation Fee
$99.00
Equipment Starting Cost
$0.00
$229.96
Contract Required
Minimum Contract Length
36 months
0 months
Cancellation Policy
Early termination by Customer, ADT may charge 90% of the monthly service charges due for the balance of the initial 36-month term.
60 Day Money Back Guarantee
Warranty
90 Days Limited Warranty
3 years from the date that you purchase the System.

What technology integrations are available?

Mobile Access & Alerts

ADT Monitoring
vs
SimpliSafe
  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
ADT Monitoring
vs
SimpliSafe
  • Thermostat Control
  • Event-triggered Automation
  • Unique User Codes

How do their reputations compare?

 ADT MonitoringSimpliSafe
Trust Pilot Rating
3.3 out of 10
BBB Rating
A+
A+
Number of BBB Positive Reviews
10
9
Number of BBB Neutral Reviews
4
3
Number of BBB Negative Reviews
214
37
Date Collected
2017-08-17
2017-08-17
Year Founded
1890
2006

Certifications & Associations

ADT Monitoring
vs
SimpliSafe
  • Underwriter's Laboratory (UL)
  • Factory Mutual (FM)
  • Electronic Security Association
  • New York City Fire Department
  • Central Station Alarm Association (CSAA)
  • Underwriter's Laboratory (UL)

Contact & Additional Information

 ADT MonitoringSimpliSafe
Company Phone
(800) 229-8305
(888) 957-4675
Headquarters Address
1 Town Center Rd., Boca Raton, FL, 33486
294 Washington Street Floor 9, Boston, MA, 02108
Mailing Address
1 Town Center Rd., Boca Raton, FL, 33486
294 Washington Street Floor 9, Boston, MA, 02108

Final Verdict

ADT Monitored Home Security has a higher overall rating than SimpliSafe Home Security. ADT Monitoring scores better than SimpliSafe across: Equipment, Monitoring, Customer Service and Reviews, Reputation, Contract & Price, and Technology Integration.


Customer Comments & Reviews

M
mce
Yakima, Washington
8/7/2017
SimpliSafe Home Security review
I asked Simplisafe to respond to the negative review: Thank you for reaching out to us! I understand that you have seen a bad review of our company and would like it addressed. I cannot speak for this person's exact experience but I can correct some information that has been stated and provide a possible explanation to their poor experience. - The Base Station, which all Sensors connect to, is able to communicate with components at a range of up to 400ft. Of course, in a real-world environment, interference may impede the signal. Other signals nearby (from devices such as WiFi routers or wireless weather stations), as well as physical obstructions (such as dense walls, metallic siding, or large appliances), will tend to have a strong impact on wireless range. So we would recommend that you keep your sensors within 100-150ft of the Base Station to ensure a stable connection. - It is possible that items such as wireless routers, being located right next to the Base Station (3-5 ft) can cause interference, not allowing the sensor to communicate with the Base Station. It's best to think of these signals like a vocal command. Sometimes the Base Station is unable to "hear" the command coming from the sensor if there are too many other signals in close proximity to the Base. But it is important to note that this is not always the case, and often times we do not experience this problem. - The person is correct in stating that the Base Station should not be located in the kitchen. We've found that kitchen appliances can affect the signal from the sensors to the Base Station as well as the signal from the Base Station to the cellular network. - Light switches will not affect the functionality of a Keypad. It would need to be another wireless item located directly next to the Keypad to affect the signal. Recently we extended our customer support hours so that we are more available to our customers (see hours listed below). We understand that previously only being open during regular office hours was not enough for customers. People who need assistance with their system will need to be on location, so we are now available at more convenient times.


Ron R
Seguin, Texas
8/5/2017
SimpliSafe Home Security review
Have had my system for over a year - cost was just over $400 but I also have 4 motion sensors - can get on line and do just about anything I need without any help - installed system in about an hour - have not had any problems and would not change service even for the "free systems".


J
john
Hastings, Nebraska
3/14/2017
ADT Monitored Home Security review
Very helpful in advising what we need it and what we wanted.


E
Enrique
2/22/2017
ADT Monitored Home Security review
Very good service


L
Luke B
Bardstown, Kentucky
10/2/2015
SimpliSafe Home Security review
Had three years and have had no issues. Someone keeps calling to say they will update my equipment and no charge. They have all my information and said they are calling from the manufacture. I called SimpliSafe and they are not aware of the offer.


D
Don R
Bartlesville, Oklahoma
6/17/2015
SimpliSafe Home Security review
Great system. Easy to install and test. Adding extra components is easy as wConvenience ell which allows a customized installation. A bit pricey but the conveinience in ease of set up makes it worth it. Extremely sensitive components with excellent wireless coverage.


C
Cheri M
Des Moines, Iowa
2/3/2015
ADT Monitored Home Security review
Love it!


R
Regina N
Austell, Georgia
1/25/2015
ADT Monitored Home Security review
I RECOMMEND IT TO EVERYONE, GOOD CUSTOMER SERVICE AND EFFECTIVE RESPONSE. SAVED MY MUM LIFE SO I RECOMMEND IT