Monitronics Home Security Review


Rating: 8.5 / 10 (Very good)
13 Customer Reviews - see all reviews
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How is Monitronics rated?
9/10
Coverage
10/10
Monitoring Services
8/10
Alerts
7/10
Equipment
9/10
Monitoring Technology
10/10
Installation
10/10
Customer Service
8/10
Contract Terms
4/10
Cost
8/10
Reviews

Monitronics is a respected provider of home security and home automation that serves just over 1 million US-based customers.

The company offers three packages, starting with a basic package at $34.95 per month. More advanced packages – HomeTouch Security and HomeTouch Premier – include an indoor video camera option and other smartphone-controlled home automation, including locks, lights and thermostat.

Additionally, medical alert systems are also available through HomeTouch Care and HomeTouch Care Plus packages, which include an indoor video camera and medical pendant or watch.

What's it Gonna Cost Me?

Price Breakdown

Item Price
Monthly Monitoring $34.95
Installation Free
Basic Hardware Free
Activation Fee $99
Year 1 Total $518.4
Basic Security Package

  • Starting at $34.95 per month
  • 24/7 monitoring
  • Full color touch screen keypad
  • Door and window sensors

Bells and Whistles

  • The company's Alarm Response Center has a Five Diamond Certification from the Central Station Alarm Association (CSAA), which means 100% of its operators have achieved proficiency and certification.
  • Less than 3% of recognized North American monitoring centers have Five Diamond Certification.
  • Each of its CSAA-certified operators has completed more than 96 hours of classroom training and 8 weeks of hands-on mentoring; they're prepared for any emergency.
  • The Alarm Response Center has a redundant, 24/7 backup monitoring center as a safeguard against power outages.

 

The Fine Print

Basic Security Package 

For new residential customers only. Promotional pricing applies to service rates only and excludes taxes, permit fees and other charges, including $99 activation fee. Panel type is dependent upon availability. Monthly rates are based on 36-month or 60-month monitoring agreement and may increase after 12 months. Credit restrictions may apply. Minimum trip charges apply to Extended Service. Offers may be modified or discontinued without notice. Landline required. 
 
HomeTouch Security Package 

For new residential customers only. Promotional pricing applies to service rates only and excludes taxes, permit fees and other charges, including $99 activation fee. Panel type is dependent on availability. Monthly rates based on 36-month or 60-month monitoring agreement and may increase after 12 months. Credit restrictions may apply. Minimum trip charges apply to Extended Service. Offers may be modified or discontinued without notice. HomeTouch requires the installation and/or activation of a compatible alarm system with Monitronics monitoring service and a compatible computer, smartphone or tablet with Internet and e-mail access.  

HomeTouch Premier Package 

For new residential customers only. Promotional pricing applies to service rates only and excludes taxes, permit fees and other charges, including $149 activation fee. Panel type is dependent on availability. Monthly rates are based on 36-month or 60-month monitoring agreement and may increase after 12 months. Credit restrictions may apply. Minimum trip charges apply to Extended Service. Offers may be modified or discontinued without notice. HomeTouch requires the installation and/or activation of a compatible alarm system with Monitronics monitoring service and a compatible computer, smartphone or tablet with Internet and e-mail access.  

 

The Bottom Line

Monitronics has a quality service with a consistently highly rated home security system. While they're not our top choice for a home security system, they're a respected company that offers quality products for homeowners.  

 

 

 

 

 

 

 

 

 

 

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Latest Reviews

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C
Convon
1/14/2017
No complaint about the service as I have only required service a very few times over about 4 years with this company. I am elderly and disabled. The battery in the base keeps failing and now won't even recharge itself and Monitronics wants over $100 to replace it. When I spoke to Tech support, she spent all her time quoting prices for each thing necessary to fix it. When it's working, it's theirs, but when it's not working, it's yours' and you must pay for every little thing. They also didn't care whether I stayed a happy client or walked away--which I'm going to do.

H
Helen Bellm
12/26/2016
We have been waiting since Dec.21st for someone to CALL us to set up appt. for repair. My mother is 95 and relies on this to make her feel safe in her home. This is terrible service. Our contract is up and I don't think we will be renewing. I was told today Dec. 26th that the service company is closed for the holidays. Since Dec. 21st????????????

Tanya Mitchell
12/1/2016
Monitronics is just the Monitoring Company watching over Alliance Home Security in my Area. We've had nothing but problems with our System since day 1 & Despite numerous calls to Alliance & Several calls with Monitronics NO ONE Will Fix the Problems or REMOVE The System. Put on Hold for over 2 hours with Alliance who refuse to address our issues. Do NOT Buy this System From Alliance....It's A huge Mistake!!

Tanya Mitchell
12/1/2016
Monitronics is just the Monitoring Company watching over Alliance Home Security in my Area. We've had nothing but problems with our System since day 1 & Despite numerous calls to Alliance & Several calls with Monitronics NO ONE Will Fix the Problems or REMOVE The System. Put on Hold for over 2 hours with Alliance who refuse to address our issues. Do NOT Buy this System From Alliance....It's A huge Mistake!!

R
Rosi
11/15/2016
Bad company do not use it. Bad Customer service. Very expensive in comparison to others. When you move, they make you to renew the 36 months contract, so it is a never ending bad service. Vanessa

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mike o
9/7/2016
I've been in contact with one of the employees. They offered to send out a tech to see what's the problem with the alarm. Sadly, I had to cancel my service with this company. Overall my experience was okay.

T
thelene R
Fargo, North Dakota
8/29/2016
Worst company I death with, would never recommend them.

O
Oliver Macabutas
Alima, Cavite
8/25/2016
Great home security company.

R
rana khan
Norwalk, Connecticut
7/28/2016
Don't get Monitronics, I was a customer for over 10 years, was not satisfied with them, many issues, the last was when the system beeped inccesantly every time I called they told me to reset the system. The battery would stop beeping for a while then start again - took away the peace in our home - I was told to buy a new battery which they said I could buy at Best Buy or Radio Shack. Could not find it anywhere. When I called back got an empathetic customer service agent who told me that they had not been receiving a signal from my account for over 7 months. This was taped on both ends when I called to ask them to replace the battery they said I had to renew for another 3 years, when... Read More

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Christina M
Smyrna, Georgia
7/20/2016
Their equipment does not work. I am very displeased with this company as the equipment will work for a day or two and then stop working. We are charged for them to come and repair the equipment. Further, it is a separate company that maintains the equipment, so when I have issues, I'm often tossed back and forth between the two companies. I WOULD NOT recommend and can't wait for my contract to end so I can switch

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