Monitronics Home Security Review

#5 in Home Security

Monitronics is a respected provider of home security and home automation that serves just over 1 million US-based customers.

The company offers three packages, starting with a basic package at $34.95 per month. More advanced packages – HomeTouch Security and HomeTouch Premier – include an indoor video camera option and other smartphone-controlled home automation, including locks, lights and thermostat.

Additionally, medical alert systems are also available through HomeTouch Care and HomeTouch Care Plus packages, which include an indoor video camera and medical pendant or watch.

What's it Gonna Cost Me?

Price Breakdown

Item Price
Monthly Monitoring $34.95
Installation Free
Basic Hardware Free
Activation Fee $99
Year 1 Total $518.4
Basic Security Package

  • Starting at $34.95 per month
  • 24/7 monitoring
  • Full color touch screen keypad
  • Door and window sensors

Bells and Whistles

  • The company's Alarm Response Center has a Five Diamond Certification from the Central Station Alarm Association (CSAA), which means 100% of its operators have achieved proficiency and certification.
  • Less than 3% of recognized North American monitoring centers have Five Diamond Certification.
  • Each of its CSAA-certified operators has completed more than 96 hours of classroom training and 8 weeks of hands-on mentoring; they're prepared for any emergency.
  • The Alarm Response Center has a redundant, 24/7 backup monitoring center as a safeguard against power outages.

 

The Fine Print

Basic Security Package 

For new residential customers only. Promotional pricing applies to service rates only and excludes taxes, permit fees and other charges, including $99 activation fee. Panel type is dependent upon availability. Monthly rates are based on 36-month or 60-month monitoring agreement and may increase after 12 months. Credit restrictions may apply. Minimum trip charges apply to Extended Service. Offers may be modified or discontinued without notice. Landline required. 
 
HomeTouch Security Package 

For new residential customers only. Promotional pricing applies to service rates only and excludes taxes, permit fees and other charges, including $99 activation fee. Panel type is dependent on availability. Monthly rates based on 36-month or 60-month monitoring agreement and may increase after 12 months. Credit restrictions may apply. Minimum trip charges apply to Extended Service. Offers may be modified or discontinued without notice. HomeTouch requires the installation and/or activation of a compatible alarm system with Monitronics monitoring service and a compatible computer, smartphone or tablet with Internet and e-mail access.  

HomeTouch Premier Package 

For new residential customers only. Promotional pricing applies to service rates only and excludes taxes, permit fees and other charges, including $149 activation fee. Panel type is dependent on availability. Monthly rates are based on 36-month or 60-month monitoring agreement and may increase after 12 months. Credit restrictions may apply. Minimum trip charges apply to Extended Service. Offers may be modified or discontinued without notice. HomeTouch requires the installation and/or activation of a compatible alarm system with Monitronics monitoring service and a compatible computer, smartphone or tablet with Internet and e-mail access.  

 

The Bottom Line

Monitronics has a quality service with a consistently highly rated home security system. While they're not our top choice for a home security system, they're a respected company that offers quality products for homeowners.  

 

 

 

 

 

 

 

 

 

 

Latest Reviews

Start your review for Monitronics Home Security
Tanya Mitchell
Monitronics Home Security review
12/1/2016
Monitronics is just the Monitoring Company watching over Alliance Home Security in my Area. We've had nothing but problems with our System since day 1 & Despite numerous calls to Alliance & Several calls with Monitronics NO ONE Will Fix the Problems or REMOVE The System. Put on Hold for over 2 hours with Alliance who refuse to address our issues. Do NOT Buy this System From Alliance....It's A huge Mistake!!

Tanya Mitchell
Monitronics Home Security review
12/1/2016
Monitronics is just the Monitoring Company watching over Alliance Home Security in my Area. We've had nothing but problems with our System since day 1 & Despite numerous calls to Alliance & Several calls with Monitronics NO ONE Will Fix the Problems or REMOVE The System. Put on Hold for over 2 hours with Alliance who refuse to address our issues. Do NOT Buy this System From Alliance....It's A huge Mistake!!

R
Rosi
Monitronics Home Security review
11/15/2016
Bad company do not use it. Bad Customer service. Very expensive in comparison to others. When you move, they make you to renew the 36 months contract, so it is a never ending bad service. Vanessa

M
mike o
Monitronics Home Security review
9/7/2016
I've been in contact with one of the employees. They offered to send out a tech to see what's the problem with the alarm. Sadly, I had to cancel my service with this company. Overall my experience was okay.

T
thelene R
Fargo, North Dakota
Monitronics Home Security review
8/29/2016
Worst company I death with, would never recommend them.