MONI Smart Security Review
32 Customer Comments & Reviews - see all comments
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MONI Smart Security is a home security company offering three different plans, all of which connect via a 4G wireless system, have a two-way voice alarm panel, and offer 24/7 professional monitoring. Home automation and smartphone control are additional features.
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32 Customer Comments & Reviews
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ever so often alarm goes off and say my line is open? I have to reset the alarm? never had this with ADT? Go back to them?
Make sure you have all your information in writing before signing up! They can raise your rate by 5% each year. I had set up direct payment and did not catch the increase right away. When I called them about it, they did nothing.
We have carried Moni ..for several years...We had it in Chattanooga Tn and transferred here to Florida. Thankfully never had to respond to an alarm...But makes us feel secure in our home
We had a system installed by one of their contractors (All Star Alarms) back in 2014, and were pretty much lied to about the length of contract. We were told we were getting a 5 year contract for the price of 3, if we paid all 3 years upfront, which we did, and their agent changed it to a 3 year term. Why would I have left ADT, who was charging us the same for monitoring and go to a pretty much of an unknown company, had there not been a benefit, which we realized once the 3 years were up. There are another 11 friends who switched their service to Monitronix and are all finding out now. Worst things is that contractor is nowhere to be found, and never responded after the first 3 months.... Read More
Been a happy (Monitronics) customer since 2009 and have NEVER experienced ANY problems with this company. I started out with the "basic" package (However, I had to purchase several additional window sensors as the basic package didn't include enough for all the windows) with a 36-month monitoring contract. In 2011, I contacted the company requesting to add-on to my system (having them install a cellular back up signal in case the phone lines were ever cut and installing an additional motion sensor). No problems at all (contacting them, customer service, or the technicians coming out to do the the work). My contract ended in 2012 (could have left) but choose to stay and continue paying... Read More
Terrible customer service by the supervisor and the person that answered the phone when I called today to have the keypad relocated to a different area. I have been with this alarm company for the last 8 years both home and business. When we had the business armed they put the keypad in the office. At that time it was ok to have it there, but now that we have our dance studio being rented out of events, we lock the office so i needed the keypad to be moved to the maid ballroom so it can be armed and disarmed. In the last 8 years, I have not called the company to ask for anything! I called today and spoke to someone who was very rude and straight off said that it will be charged to have it... Read More
Have been a customer for 3 years. I have had no problem with my service. No complaints with service. I had free equipment to start and paid for installation. That was understood, that since it was "FREE" it was paid for over the 3 years with a higher cost. I hope to renew with a lower "just monitoring" cost. Since many companies in my area charge around $20 a month, that is what I will shoot for....if they won't budge it will be bye bye. I am hopeful we can come to an agreement and I can keep my service and not have to switch.
No complaint about the service as I have only required service a very few times over about 4 years with this company. I am elderly and disabled. The battery in the base keeps failing and now won't even recharge itself and Monitronics wants over $100 to replace it. When I spoke to Tech support, she spent all her time quoting prices for each thing necessary to fix it. When it's working, it's theirs, but when it's not working, it's yours' and you must pay for every little thing. They also didn't care whether I stayed a happy client or walked away--which I'm going to do.
We have been waiting since Dec.21st for someone to CALL us to set up appt. for repair. My mother is 95 and relies on this to make her feel safe in her home. This is terrible service. Our contract is up and I don't think we will be renewing. I was told today Dec. 26th that the service company is closed for the holidays. Since Dec. 21st????????????
Promised us equipment substitutions (ie: swap the motion detector for a second smoke detector). I took the day off from work in order to be there for the installation. When the installer arrived he said there would be additional charges for the substitution - $400! I called the company who refused to honor their promise. I informed them that two separate reps made the same promise, and I have both conversations on tape. They still refused. I cancelled the installation. I won't commit 36 months to a company that loses trust before it even begins.
- Protecting more than 1 million customers nationwide
- Award-winning live 24/7 monitoring
- Patented ASAPer resolves alarms up to 10X faster
- Free custom system,free professional installation
- Manage your home remotely with your smartphone
- Smart-home leader: video, lights, locks, thermostat & more
- BONUS: Interactive system comes with FREE camera