Brinks Home Security Review
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56 Customer Comments & Reviews - see all comments
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Brinks Home Security™ is a brand that encompasses multiple security companies, including the armored cars it has been providing for more than a century and modern at-home security systemsThe company markets, installs, services, and monitors security alarm systems across North America. Brinks Home Security is headquartered in Albuquerque, New Mexico.
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56 Customer Comments & Reviews
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BEWARE OF THIS COMPANY! Unprofessional staff who loves to transfer you to another person because they do not wish to help you. They will not notify you when your monitors are no longer working and are off-line. Big hassle and Bad experience with this company. I don't recommend this company to anyone.
We now have ADT a much reliable company.
We used this company for several years, but when we moved, we continued to receive bills for 2 months after we notified them in writing of our cancellation. According to the company, when you discontinue, they have 30 more days before the cancellation goes into effect. Even utility companies don't do that. We paid a regular bill of $54.44 on 4/17. I informed them on 4/26 of the cancellation. I was billed another direct withdrawal on 5/16 of $54.44, and another on 6/15 for $22.83. What a great deal for them! Note, we were no longer under contract and were month to month.
We have only been with Monitronics for about two years. They are great until something goes wrong. The thermostat showed low battery this weekend (of course on Saturday). We put in new batteries and now nothing works. This means no air and since there is a special needs child in the house we needed air. Called and of course they are closed on Saturday. It was suggested we go to Lowe's and BUY a thermostat and put it on. We can now control air after about 8 hours without, but can no longer control with phone (which we pay for certain thermostat). We call today to set up service and we are told it will be $75 an hour if it is not the thermostat and will check if the thermostat is... Read More
I've been with Monitronics for about 15 years now and they have been a very good monitoring company. When you think about it, all of these companies do the same exact thing. They tell you when your alarm goes off. So if that's all they do, then why not go with the company that responds the fastest?
ever so often alarm goes off and say my line is open? I have to reset the alarm? never had this with ADT? Go back to them?
Make sure you have all your information in writing before signing up! They can raise your rate by 5% each year. I had set up direct payment and did not catch the increase right away. When I called them about it, they did nothing.
We have carried Moni ..for several years...We had it in Chattanooga Tn and transferred here to Florida. Thankfully never had to respond to an alarm...But makes us feel secure in our home
We had a system installed by one of their contractors (All Star Alarms) back in 2014, and were pretty much lied to about the length of contract. We were told we were getting a 5 year contract for the price of 3, if we paid all 3 years upfront, which we did, and their agent changed it to a 3 year term. Why would I have left ADT, who was charging us the same for monitoring and go to a pretty much of an unknown company, had there not been a benefit, which we realized once the 3 years were up. There are another 11 friends who switched their service to Monitronix and are all finding out now. Worst things is that contractor is nowhere to be found, and never responded after the first 3 months.... Read More
Been a happy (Monitronics) customer since 2009 and have NEVER experienced ANY problems with this company. I started out with the "basic" package (However, I had to purchase several additional window sensors as the basic package didn't include enough for all the windows) with a 36-month monitoring contract. In 2011, I contacted the company requesting to add-on to my system (having them install a cellular back up signal in case the phone lines were ever cut and installing an additional motion sensor). No problems at all (contacting them, customer service, or the technicians coming out to do the the work). My contract ended in 2012 (could have left) but choose to stay and continue paying... Read More
Terrible customer service by the supervisor and the person that answered the phone when I called today to have the keypad relocated to a different area. I have been with this alarm company for the last 8 years both home and business. When we had the business armed they put the keypad in the office. At that time it was ok to have it there, but now that we have our dance studio being rented out of events, we lock the office so i needed the keypad to be moved to the maid ballroom so it can be armed and disarmed. In the last 8 years, I have not called the company to ask for anything! I called today and spoke to someone who was very rude and straight off said that it will be charged to have it... Read More
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