MONI Smart Security Review
32 Customer Comments & Reviews - see all comments
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MONI Smart Security is a home security company offering three different plans, all of which connect via a 4G wireless system, have a two-way voice alarm panel, and offer 24/7 professional monitoring. Home automation and smartphone control are additional features.
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32 Customer Comments & Reviews
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Monitronics is just the Monitoring Company watching over Alliance Home Security in my Area. We've had nothing but problems with our System since day 1 & Despite numerous calls to Alliance & Several calls with Monitronics NO ONE Will Fix the Problems or REMOVE The System. Put on Hold for over 2 hours with Alliance who refuse to address our issues. Do NOT Buy this System From Alliance....It's A huge Mistake!!
Bad company do not use it. Bad Customer service. Very expensive in comparison to others. When you move, they make you to renew the 36 months contract, so it is a never ending bad service. Vanessa
I've been in contact with one of the employees. They offered to send out a tech to see what's the problem with the alarm. Sadly, I had to cancel my service with this company. Overall my experience was okay.
Worst company I death with, would never recommend them.
Great home security company.
Don't get Monitronics, I was a customer for over 10 years, was not satisfied with them, many issues, the last was when the system beeped inccesantly every time I called they told me to reset the system. The battery would stop beeping for a while then start again - took away the peace in our home - I was told to buy a new battery which they said I could buy at Best Buy or Radio Shack. Could not find it anywhere. When I called back got an empathetic customer service agent who told me that they had not been receiving a signal from my account for over 7 months. This was taped on both ends when I called to ask them to replace the battery they said I had to renew for another 3 years, when... Read More
Their equipment does not work. I am very displeased with this company as the equipment will work for a day or two and then stop working. We are charged for them to come and repair the equipment. Further, it is a separate company that maintains the equipment, so when I have issues, I'm often tossed back and forth between the two companies. I WOULD NOT recommend and can't wait for my contract to end so I can switch
Had 3 yr contract for equipment, installation and monitoring which I kept for 6 years. Decided to go with another monitoring company at 1/3 the monthly cost, but Monitronics finally admits it will not release the patent code so that my equipment can be used on another company system. Without this code, the system is not usable. I offered to mail the system to them so they could remove it and avoid possible loss of security, but answer from Theresa in Executive Resolutions was no way. I lease a car for 3 yrs, make my payments on time, and when I ask for the key to drive it Monitronics says you cant have it and if you want security you must pay my rate. Shame. Shame
I've used Monitronics for 3 years. They just upgraded my system for free. I used to have ADT who was horrible. I now have a touchscreen model that works with my cell phone and computer. I can control everything in my home from it. Pretty cool! They appear to use a lot of locally trained dealers for quick installation and service. I used one in Seattle called Empire Security. They have a ton of systems and brands to choose from based on what you want, not just two or three like other companies. Low cost, easy to use for the whole family. I would recommend them for sure.
I have been charged every month for services not rendered since July 14 2015 @ 52.99 monthly.. I called in August when charge appeared withdrawn from my checking account and told them it has not been connected to wall and discontinued since july 14th so please refund august and sept charge.. they said I had to pay because I did not cancel..I said how come you didnt let me know that wire was cut.. too many excuses and said I had to pay! even though no service... I just wanted a two month refund as I am on fixed income and handicapped with a husband with alzheimers and myself. It would be easy for them to refund 2 mos.
- Protecting more than 1 million customers nationwide
- Award-winning live 24/7 monitoring
- Patented ASAPer resolves alarms up to 10X faster
- Free custom system,free professional installation
- Manage your home remotely with your smartphone
- Smart-home leader: video, lights, locks, thermostat & more
- BONUS: Interactive system comes with FREE camera