MONI Smart Security Review
35 Customer Comments & Reviews - see all comments
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MONI Smart Security is a home security company offering three different plans, all of which connect via a 4G wireless system, have a two-way voice alarm panel, and offer 24/7 professional monitoring. Home automation and smartphone control are additional features.
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35 Customer Comments & Reviews
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No complaint about the service as I have only required service a very few times over about 4 years with this company. I am elderly and disabled. The battery in the base keeps failing and now won't even recharge itself and Monitronics wants over $100 to replace it. When I spoke to Tech support, she spent all her time quoting prices for each thing necessary to fix it. When it's working, it's theirs, but when it's not working, it's yours' and you must pay for every little thing. They also didn't care whether I stayed a happy client or walked away--which I'm going to do.
We have been waiting since Dec.21st for someone to CALL us to set up appt. for repair. My mother is 95 and relies on this to make her feel safe in her home. This is terrible service. Our contract is up and I don't think we will be renewing. I was told today Dec. 26th that the service company is closed for the holidays. Since Dec. 21st????????????
Promised us equipment substitutions (ie: swap the motion detector for a second smoke detector). I took the day off from work in order to be there for the installation. When the installer arrived he said there would be additional charges for the substitution - $400! I called the company who refused to honor their promise. I informed them that two separate reps made the same promise, and I have both conversations on tape. They still refused. I cancelled the installation. I won't commit 36 months to a company that loses trust before it even begins.
Monitronics is just the Monitoring Company watching over Alliance Home Security in my Area. We've had nothing but problems with our System since day 1 & Despite numerous calls to Alliance & Several calls with Monitronics NO ONE Will Fix the Problems or REMOVE The System. Put on Hold for over 2 hours with Alliance who refuse to address our issues. Do NOT Buy this System From Alliance....It's A huge Mistake!!
Bad company do not use it. Bad Customer service. Very expensive in comparison to others. When you move, they make you to renew the 36 months contract, so it is a never ending bad service. Vanessa
I've been in contact with one of the employees. They offered to send out a tech to see what's the problem with the alarm. Sadly, I had to cancel my service with this company. Overall my experience was okay.
Worst company I death with, would never recommend them.
Great home security company.
Don't get Monitronics, I was a customer for over 10 years, was not satisfied with them, many issues, the last was when the system beeped inccesantly every time I called they told me to reset the system. The battery would stop beeping for a while then start again - took away the peace in our home - I was told to buy a new battery which they said I could buy at Best Buy or Radio Shack. Could not find it anywhere. When I called back got an empathetic customer service agent who told me that they had not been receiving a signal from my account for over 7 months. This was taped on both ends when I called to ask them to replace the battery they said I had to renew for another 3 years, when... Read More
Their equipment does not work. I am very displeased with this company as the equipment will work for a day or two and then stop working. We are charged for them to come and repair the equipment. Further, it is a separate company that maintains the equipment, so when I have issues, I'm often tossed back and forth between the two companies. I WOULD NOT recommend and can't wait for my contract to end so I can switch
- Protecting more than 1 million customers nationwide
- Award-winning live 24/7 monitoring
- Patented ASAPer resolves alarms up to 10X faster
- Free custom system,free professional installation
- Manage your home remotely with your smartphone
- Smart-home leader: video, lights, locks, thermostat & more
- BONUS: Interactive system comes with FREE camera