MONI Smart Security Review


Rating: 8.3 / 10 (Excellent)
32 Customer Comments & Reviews - see all comments
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MONI Smart Security is a home security company offering three different plans, all of which connect via a 4G wireless system, have a two-way voice alarm panel, and offer 24/7 professional monitoring. Home automation and smartphone control are additional features.

How is MONI rated?

Breakdown

9/10
Equipment
9/10
Monitoring
8/10
Reputation
9/10
Contract & Price
6/10
Technology Integration

Overall Rating: 8.3 / 10 (Excellent)

Moni is an strong choice in home security companies, due to their consistently outstanding customer service and high dependability. Their systems are easily integrated to other technology, and can include a good number of home automation devices, which can help you save via increased energy efficiency. Since 2012, they've won the Consumers’ Choice Award every year.

How does MONI work?

Equipment - 9 / 10

Moni requires professional installation of their state-of-the-art equipment, whose modern sensors and smart panels are among the best in the business. They offer fire and smoke detection, medical monitoring, and can also include flood, freeze, and carbon monoxide monitoring as well. Finally, Moni offers home automation devices and and live video surveillance.
Installation
Professional
Equipment Manufacturer
Honeywell and GE
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring - 9 / 10

Moni offers 24/7 professional monitoring via broadband, landline or cellular, from which they dispatch emergency personnel as needed, and monitor environmental sensors as well as alarms. Their call center has a five-diamond certification by the Central Station Alarm Association, meaning that their operators have a high level of proficiency and training.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Landline
Number of Monitoring Centers
1
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Medical Dispatch

How much does MONI cost?

Contract & Price - 8.5 / 10

Moni provides professional installation for $149, and plans can range between $29.99 and $49.99. Their lifetime equipment warranty is exceptional within the industry, whereas the minimum contract length of 36 months is fairly standard. Though an early cancellation fee may apply, if if 80% of the total contract has been paid, this fee may be waived.
Starting Price
$29.99
Max Price
$49.99
Number of Available Packages
3
Installation/ Activation Fee
$149.00
Equipment Starting Cost
$0.00
Contract Required
Minimum Contract Length
36 months
Cancellation Policy
80 percent of the total contract balance should be paid for early contract cancellation. 30 day cancellation process with early termination charges.
Warranty
Lifetime equipment warranty

Technology Integrations

Technology Integration - 6 / 10

Moni is compatible with Amazon Echo, Alexa, or Dot, Apple TV, Apple Watch, and Amazon FireTV. Their iOS and Android apps provide email and text alerts, as well as live video feed, when the system includes cameras.

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • Geo-location Services

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

MONI Reputation

Reputation - 8 / 10

Moni has a overall good reputation in the home security space. They are certified by the Central Station Alarm Association (CSAA), Factory Mutual (FM), and the Electronic Security Association. They're a BBB-accredited company with an A+ rating.
Trust Pilot Rating
7.9 out of 10
BBB Rating
A+
Number of BBB Positive Reviews
13
Number of BBB Neutral Reviews
3
Number of BBB Negative Reviews
90
Date Collected
2017-08-17
Year Founded
1991

Certifications & Associations

  • Central Station Alarm Association (CSAA)
  • Factory Mutual (FM)
  • Electronic Security Association

Contact & Additional Information

Homepage URL
Company Phone
(855) 910-7980
Headquarters Address
1990 Wittington Place, Dallas, TX, 75234
Mailing Address
Department CH 8628, Palatine, IL, 60055

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32 Customer Comments & Reviews

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Tanya M
Bentonville, Arkansas
12/1/2016
Monitronics is just the Monitoring Company watching over Alliance Home Security in my Area. We've had nothing but problems with our System since day 1 & Despite numerous calls to Alliance & Several calls with Monitronics NO ONE Will Fix the Problems or REMOVE The System. Put on Hold for over 2 hours with Alliance who refuse to address our issues. Do NOT Buy this System From Alliance....It's A huge Mistake!!


R
Rosi
Lodi, California
11/15/2016
Bad company do not use it. Bad Customer service. Very expensive in comparison to others. When you move, they make you to renew the 36 months contract, so it is a never ending bad service. Vanessa


M
mike o
Fairfield, California
9/7/2016
I've been in contact with one of the employees. They offered to send out a tech to see what's the problem with the alarm. Sadly, I had to cancel my service with this company. Overall my experience was okay.


T
thelene R
Boise, Idaho
8/29/2016
Worst company I death with, would never recommend them.


O
Oliver M
Aplaya, Calabarzon
8/25/2016
Great home security company.


R
rana k
Norwalk, Connecticut
7/28/2016
Don't get Monitronics, I was a customer for over 10 years, was not satisfied with them, many issues, the last was when the system beeped inccesantly every time I called they told me to reset the system. The battery would stop beeping for a while then start again - took away the peace in our home - I was told to buy a new battery which they said I could buy at Best Buy or Radio Shack. Could not find it anywhere. When I called back got an empathetic customer service agent who told me that they had not been receiving a signal from my account for over 7 months. This was taped on both ends when I called to ask them to replace the battery they said I had to renew for another 3 years, when... Read More


C
Christina M
Smyrna, Georgia
7/20/2016
Their equipment does not work. I am very displeased with this company as the equipment will work for a day or two and then stop working. We are charged for them to come and repair the equipment. Further, it is a separate company that maintains the equipment, so when I have issues, I'm often tossed back and forth between the two companies. I WOULD NOT recommend and can't wait for my contract to end so I can switch


Sid F
Upper Darby, Pennsylvania
5/11/2016
Had 3 yr contract for equipment, installation and monitoring which I kept for 6 years. Decided to go with another monitoring company at 1/3 the monthly cost, but Monitronics finally admits it will not release the patent code so that my equipment can be used on another company system. Without this code, the system is not usable. I offered to mail the system to them so they could remove it and avoid possible loss of security, but answer from Theresa in Executive Resolutions was no way. I lease a car for 3 yrs, make my payments on time, and when I ask for the key to drive it Monitronics says you cant have it and if you want security you must pay my rate. Shame. Shame


G
Gary T
Auburn, Washington
10/29/2015
I've used Monitronics for 3 years. They just upgraded my system for free. I used to have ADT who was horrible. I now have a touchscreen model that works with my cell phone and computer. I can control everything in my home from it. Pretty cool! They appear to use a lot of locally trained dealers for quick installation and service. I used one in Seattle called Empire Security. They have a ton of systems and brands to choose from based on what you want, not just two or three like other companies. Low cost, easy to use for the whole family. I would recommend them for sure.


J
Janet C
Galt, California
9/22/2015
I have been charged every month for services not rendered since July 14 2015 @ 52.99 monthly.. I called in August when charge appeared withdrawn from my checking account and told them it has not been connected to wall and discontinued since july 14th so please refund august and sept charge.. they said I had to pay because I did not cancel..I said how come you didnt let me know that wire was cut.. too many excuses and said I had to pay! even though no service... I just wanted a two month refund as I am on fixed income and handicapped with a husband with alzheimers and myself. It would be easy for them to refund 2 mos.



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