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Eargo Hearing Aids Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
249 Customer Comments & Reviews - see all comments
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Founded in 2011, Eargo is an award-winning hearing technology company. They have developed Class II, medical-grade hearing aids that are invisible, comfortable, rechargeable, and affordable. The company's direct-to-consumer model makes it easy to purchase a hearing model online or by phone. The company also handles claims directly with FEHB (federal employee health benefits) insurance plans making it possible for qualified customers to easily receive the product at no out-of-pocket cost to them. Eargo is located in San Jose, California.
 
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How is Eargo rated?

Breakdown

4.5/5
Hearing Aid Style
4.5/5
Features and Price
4.0/5
Battery Life
4.5/5
Customer Experience

Overall Rating: 4.4 / 5 (Excellent)

Eargo hearing aids help wearers process and understand speech more clearly, amplifying mid and high auditory frequencies. The company's products were designed by an ENT surgeon with more than thirty years' experience in the field with thousands of patients. Products were subsequently tested by audiologists and hearing professionals before being put into production. Since wearers generally need time to readjust to the hearing audio frequencies they may have missed for years--similar to how eyes adjust to glasses or contacts--Eargo has built a team of licensed personal hearing professionals to help each client through this process.

Eargo Product Offerings

Hearing Aid Style - 4.5 / 5

Eargo devices are extremely discreet. They're so invisible, you truly have to look very closely to see the tiny black end of their hearing aids. Eargo is also very attentive to comfort. Their patented Flexis, made from medical-grade silicone, help their devices rest comfortably in the ear and allows natural, ambient-lost frequencies to pass through into the eardrum. Eargo's least expensive product, the Max, was named one of Time Magazine's Best Inventions of 2018. The device also won the Gold Clio and Red Dot awards for Product Design and was touted as 'a new breed of tech company' by the New York Times.

The company's newest product is the Eargo 6 with Sound Adjust, which automatically optimizes the soundscape as you move between environments. The Eargo 6 is water-resistant for up to 30 minutes at a water depth of less than one meter, and features patented, medical-grade, silicone petal tips that come in two sizes and two styles. The Eargo 6 is competitively priced when compared to traditional hearing aids at $2,950 for a pair of devices. It recharges in just 4 hours, after which it provides 16 hours of continuous use. All of Eargo's products are distinguished by excellent on-demand support from hearing professionals for as long as you use your device.

Eargo kits come with left and right devices, two sizes of Flexis (regular and large), charger units, cleaning tools, and more. Every purchase comes with free lifetime support.
Product Type
True Hearing Aid
Types of Hearing Aids
CIC
ITC
Battery Life
Overnight/6 hour charge for all day use
Accessories
Charger Plate
Cleaning Kit
Bag
Mobile App
Charging Dock
Hard Case
Bluetooth
Enhanced Clarity
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Wind Noise Reduction

Eargo Additional Services

Features and Price - 4.5 / 5

Eargo hearing aids offer a wide variety of features to improve customers' hearing experience and provide added convenience. These include preset sound profiles, digital noise reduction, digital feedback reduction, wind noise reduction, and Bluetooth and internet connectivity. The Eargo app makes customizing your devices one-tap easy. But if you need some help, Eargo's hearing specialists are available by phone or video to walk you through the process. Support is unlimited and lasts a lifetime.
Financing Available
Yes
Trial Offer
Yes
Trial Offer Period
Free Shipping
Yes
Online Hearing Test
Yes
Modes of Contact
App
Phone
Chat
Email
Web Form

Eargo Pricing

Battery Life - 4 / 5

Eargo's battery delivers 16 hours of service after a 6-hour charge. That's enough charge to last most people a full day, however, you certainly won't want to forget to plug in your devices overnight or you may not be able to use them the next morning.

Lowest Price (1 unit)

$1,500 for a pair

Highest Price (1 unit)

$2,950 for a pair

Eargo After-Sale Service

Customer Experience - 4.5 / 5

Every Eargo customer is assigned a licensed hearing professional for assistance after receiving the device. Customers are then able to book an introductory call and subsequent support calls as needed until they feel comfortable using the device. Eargo offers two types of warranties that come standard with its products. There is a 12 or 24-month manufacturer warranty that covers manufacturing defects. This will be void if the wearer modifies or damages the unit(s). Eargo also includes an uncommon loss & damage warranty which will cover devices that are lost or damaged beyond repair. In such cases, the company will send you replacements at a discounted rate.

Eargo's website also features live chat, an extensive FAQ section, and a library of videos where customers can learn more about the company's hearing aid technology.
Warranty Length
One or two years, depending on model
Warranty Extendable?
Yes
Warranty Coverage
At the time of original purchase, Eargo provides an original warranty on all hearing systems, including hearing devices, chargers, power cords, and USB plugs. Eargo 5 and Neo HiFi include a two-year original warranty with an extended warranty available for purchase. Eargo Neo and Eargo Max include a one-year original warranty. The original warranty covers unlimited repairs and one-time loss/damage coverage per unit. The Eargo warranty begins on the date that the new system is received by the client.
Text of Warranty
click here
Deductible/Copay
No

Eargo Reputation

Reputation - 4.5 / 5

There are very few online customer reviews for Eargo products. Eargo earns an average rating of 2.8 out 5 stars on Trustpilot, but that's based on less than a handful of reviews and really isn't statistically significant. The company is not rated by the Better Business Bureau.
Trust Pilot Rating
2.8 out of 5
Date Collected
2022-01-10
Year Founded
2011

Company Profile

Full Name
Eargo Hearing Aids
Company Website
https://eargo.com/
Headquarters
1600 Technology Dr., San Jose, CA, 95110

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249 Customer Comments & Reviews

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Ron R
11/30/2020
Not new to hearing aids and amplifiers. Been wearing them for over 8 years. I have tried them all from high dollar custom molded to my ears, to inexpensive (cheap) junk. The Eargo's are by far the best product I have found. I couldn't be happier. I can once again join in family conversations and my beloved wife doesn't have to constantly repeat herself. Thanks Eargo. Ron R.

S
Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Ron. Thank you so much for the amazing post about your experience!! This is such great news, and I'm sure your wife is thrilled as well. If there are friends or family we can help, please spread the word. Did you know you can recommend Eargo to someone and receive a gift? The person you refer to us also receives a 15% discount on their Eargo purchase. Check out our referral program - https://eargo.com/refer
J
John W
11/30/2020
I am very happy with the hearing devices. Enjoying my TV watching because the voices do not seem like they are whispering now.

S
Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi John. Thank you so much taking the time to post about your Eargo experience!! This is such great news, and there's nothing like watching that favorite TV show with better clarity. If there are friends or family we can help, please spread the word. Do you know you can recommend Eargo to someone and receive a gift? The person you refer to us also receives a 15% discount on their Eargo purchase. Check out our referral program - https://eargo.com/refer
M
Marcy
11/4/2020
I've only had my Eargo's for a couple of weeks, but I absolutely love them so far!! It's amazing all of the "little things" I can hear now!!

S
Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Marcy! Thank you so much for taking the time to write about your Eargo experience so far! I'm so happy you're hearing "the little things" in life. This is such great news! Do you know you can recommend Eargo to someone and receive a gift? The person you refer to us also receives a 15% discount on their Eargo purchase. Check out our referral program - https://eargo.com/refer
amygpadgett
11/1/2020
I recently got the Eargo Neo HiFi hearing aids and had my first phone call with my assigned audiologist. Before this, I had been wearing devices which were hearing amplifiers. I am nearly deaf in my left ear and when I was younger, I knew I couldn't hear low noises (I never could hear the Ruffed Grouse wing beating noise, even in my 30's) but as I got older, I also lost a lot of high frequency hearing. But I didn't want to spend a fortune on hearing aids and resisted that, so I got amplifiers instead. My biggest issue was my husband's voice--I could hear when he was talking but couldn't always make out the words. Enter Eargo. I finally broke down and got them. I'm so grateful and loved... Read More

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Amy. As an audiologist for 30 years, you have captured the essence of how hearing aids can improve someone's lifestyle in the most truthful heartfelt way. I can speak for everyone at Eargo in saying "thank you" for taking the time to write about your experience.
M
Mike b
10/30/2020
Two weeks into my new hearing experience and it is really nice when talking with anyone I don’t ask them to repeat what they have said. My interaction with the everyone at Eargo has been nothing short of great and my hearing aids have delivered as promised.

S
Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Wow, Mike! You have no idea how happy this makes us. Thank you so much for the amazing post about your experience!! This is such great news! Do you know you can recommend Eargo to someone and receive a gift? The person you refer to us also receives a 15% discount on their Eargo purchase. Check out our referral program - https://eargo.com/refer
M
Mike A
10/23/2020
It took a bit of tickle now and then but getting used to wearing Eargo was easy. Great sound with little hassle.

S
Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Mike. Thank you so much for the post about your experience!! Getting used to the fit and feel of Eargo hearing aids varies by person, and I'm happy things are progressing in the right direction. This is such great news! Do you know you can recommend Eargo to someone and receive a gift? The person you refer to us also receives a 15% discount on their Eargo purchase. Check out our referral program - https://eargo.com/refer
J
jmkeynes9
10/5/2020
Overall, a terrible product. When they work, they work well. But they break down constantly. Customer service was fine but once my warranty was over - after the fifth aid went dead within one year, I was in for a few hundred to replace. Would never buy again. There has got to be a better product out there. I followed all of the directions - cleaned them daily, replaced the "O" rings, discharged them. No matter. Average lifespan was three to four months.

S
Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Thank you for letting us know about this frustrating experience with our hearing aids. What you're experiencing is not common with our hearing aids and according to your case history, there may be some additional actions we can take with you. I'm going to have someone in our Client Care team reach out and discuss this with you. We'll do our best to have this resolved to your satisfaction.
L
Laura C
10/4/2020
Is "one unit" equal to one or two hearing aids?? Can you please send a price list of your 3 main types of hearing aids? And please be sure to indicate if the prices are for one aid or for a pair. Thank you! Unfortunately for both of us, I am another Laura C . . . but my email address should distinguish me even in the comments . . . . because that uses my maiden name, which doesn't begin w. "C" !! Thanks for these answers, in advance!! Laura PS I have had no interaction yet, and so, I have no basis for offering a rating!

S
Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Laura. Eargo hearing aids are purchased in pairs and include the charger. Our hearing aids are Class 1 FDA cleared devices. Pricing includes BOTH hearing aids, the charger, cleaning and maintenance supplies, a 1 or 2 year warranty, and remote lifetime care from a licensed hearing professional. Pricing for a total system ranges from $2,950 for our premium Neo HiFi model, $2,350 for Neo, and $1,850 for the Max. This is 40-50% less than you’d pay at a medical office. To see if an Eargo device is right for you, call us at 800-481-1302 and let us help. You can also visit us at https://eargo.com/products-hearing-aids. Lastly, to understand the Eargo customer experience click on this link and watch the 60 second video - https://eargo.com/eargo-difference
smarthomedumbguy
10/2/2020
Great hearing aids at a very good price. Love the fact I don't need to use batteries, a very comfortable to wear, and provide excellent hearing! The app is very helpful and the customer reps are also super.

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hello! Thank you for the wonderful note! We're very pleased you are happy with your Eargo hearing aids and our customer service. If you have friends and family we can help, please don't hesitate to refer them to us. Please click on the following link for information about our referral program - https://eargo.com/refer
S
Steve
10/2/2020
The eargo devices are excellent. It’s a must that when you receive them that you speak to one of the hearing specialist to program them. One thing I found is not all the audiologist are totally up on how to fix a problem. So, I recommend that if your problem isn’t solved to request a more experienced and expert in trouble shooting. I did have to call several times and I finally hit upon the right person who solved my problem within minutes. The devices are comfortable, and once programmed properly work great!!!!!

S
Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Steve. Thanks for the post and the great feedback! Everyone has unique needs for their hearing and I'm happy you were able to have one of licensed professionals adjust them to your satisfaction.
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