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Eargo Hearing Aids Review


ConsumersAdvocate.org Rating: 4 / 5 (Excellent)
259 Customer Comments & Reviews - see all comments
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Founded in 2011, Eargo is an award-winning hearing technology company. They have developed Class II, medical-grade hearing aids that are invisible, comfortable, rechargeable, and affordable. The company's direct-to-consumer model makes it easy to purchase a hearing model online or by phone. The company also handles claims directly with FEHB (federal employee health benefits) insurance plans making it possible for qualified customers to easily receive the product at no out-of-pocket cost to them. Eargo is located in San Jose, California.

How Do We Rate Eargo?

Breakdown

4.0/5
Hearing Aid Style
3.5/5
Features and Price
4.4/5
Battery Life
4.0/5
Customer Experience

Our Overall Rating: 4 / 5 (Excellent)

Eargo hearing aids help wearers process and understand speech more clearly, amplifying mid and high auditory frequencies. The company's products were designed by an ENT surgeon with more than thirty years' experience in the field with thousands of patients. Products were subsequently tested by audiologists and hearing professionals before being put into production. Since wearers generally need time to readjust to the hearing audio frequencies they may have missed for years--similar to how eyes adjust to glasses or contacts--Eargo has built a team of licensed personal hearing professionals to help each client through this process.

Eargo Product Offerings

Hearing Aid Style - 4 / 5

Eargo devices are extremely discreet. They're so invisible, you truly have to look very closely to see the tiny black end of their hearing aids. Eargo is also very attentive to comfort. Their patented Flexis, made from medical-grade silicone, help their devices rest comfortably in the ear and allows natural, ambient-lost frequencies to pass through into the eardrum.

The company's newest product is the Eargo 7, which automatically optimizes the soundscape as you move between environments. The Eargo 7 ifeatures Sound Adjust+ with Clarity Mode, a powerful capability that automatically adapts your Eargo devices to your current sound environment. The Eargo 7 is competitively priced when compared to traditional hearing aids at $2,950 for a pair of devices. It provides 16 hours of continuous use an overnight charge up to 2 days of portable power with the contactless charging case. All of Eargo's products are distinguished by excellent on-demand support from hearing professionals for as long as you use your device.

Eargo's other products include the Eargo SE, a virtually invisible CIC hearing aid that is cleared by the FDA. The company's newest product is LINK by Eargo, the company's first earbud-style OTC hearing aid with 5.3 Bluetooth. Both products benefit from rechargeable batteries and four preset sound modes to optimize your hearing experience.

Eargo kits come with left and right devices, two sizes of Flexis (regular and large), charger units, cleaning tools, and more. Every purchase comes with free lifetime support.
Product Type
True Hearing Aid
Types of Hearing Aids
CIC
ITC
Battery Life
Overnight/6 hour charge for all day use
Accessories
Charger Plate
Cleaning Kit
Bag
Mobile App
Charging Dock
Hard Case
Bluetooth
Enhanced Clarity
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Wind Noise Reduction

Eargo Additional Services

Features and Price - 3.5 / 5

Eargo hearing aids offer a wide variety of features to improve customers' hearing experience and provide added convenience. These include preset sound profiles, digital noise reduction, digital feedback reduction, wind noise reduction, and Bluetooth and internet connectivity. The Eargo app makes customizing your devices one-tap easy. But if you need some help, Eargo's hearing specialists are available by phone or video to walk you through the process. Support is unlimited and lasts a lifetime.
Financing Available
Yes
Trial Offer
Yes
Trial Offer Period
Free Shipping
Yes
Online Hearing Test
Yes
Modes of Contact
App
Phone
Chat
Email
Web Form

Eargo Pricing

Battery Life - 4.4 / 5

Eargo's battery delivers 16 hours of service after an overnight charge. That's enough charge to last most people a full day, however, you certainly won't want to forget to plug in your devices overnight or you may not be able to use them the next morning.

Lowest Price (1 unit)

$799 for a pair

Highest Price (1 unit)

$2,950 for a pair

Eargo After-Sale Service

Customer Experience - 4 / 5

Every Eargo customer is assigned a licensed hearing professional for assistance after receiving the device. Customers are then able to book an introductory call and subsequent support calls as needed until they feel comfortable using the device. Eargo offers two types of warranties that come standard with its products. There is a 12 or 24-month manufacturer warranty that covers manufacturing defects. This will be void if the wearer modifies or damages the unit(s). Eargo also includes an uncommon loss & damage warranty which will cover devices that are lost or damaged beyond repair. In such cases, the company will send you replacements at a discounted rate.

Eargo's website also features live chat, an extensive FAQ section, and a library of videos where customers can learn more about the company's hearing aid technology.
Warranty Length
One or two years, depending on model
Warranty Extendable?
Yes
Warranty Coverage
At the time of original purchase, Eargo provides an original warranty on all hearing systems, including hearing devices, chargers, power cords, and USB plugs. The original warranty covers unlimited repairs and one-time loss/damage coverage per unit. The Eargo warranty begins on the date that the new system is received by the client.
Text of Warranty
Deductible/Copay
No

Eargo Reputation

Reputation - 4.6 / 5

Eargo earns an average rating of 4.6 out 5 stars on Trustpilot and is rated A+ by the Better Business Bureau. It is an accredited business with the BBB since 2016.
BBB Rating
A+
Trust Pilot Rating
4.6 out of 5
Date Collected
2024-07-11
Year Founded
2011

Company Profile

Full Name
Eargo Hearing Aids
Company Website
Headquarters
1600 Technology Dr., San Jose, CA, 95110

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259 Customer Comments & Reviews

Loading Reviews ...
daante2
9/11/2025
I absolutely love my Eargo hearing aids. The instructions are simple to follow and literally walk you through step-by-step. I can call them with any question I have or any problem. This company goes above and beyond with their customer service.


paul8248
9/4/2025
I recently purchased Eargo 8. A few years ago, I had purchased Eargo 6 and I must say that there is a very noticeable difference between the two. The sound quality from Eargo 8 is terrific. I'm a pianist, and a piano teacher. I rely on hearing the full range of sound from the piano. The high notes were dropping off and although I could still hear them, I had lost the vibrant sound that normal hearing delivers. Eargo 6 was an improvement, but the newest model is excellent and it delivers superior sound quality. Another thing I love about them is how invisible they are. I teach a lot of young kids and I don't want them commenting on my hearing aids. With Eargo, no one even knows they are in... Read More


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Rita B
8/23/2025
I have had my EARGO 7 hearing aids for about 6 months now and love them. They are really comfortable, nearly invisible, easy to clean, and easy to make changes on the mobile APP. I sometimes forget they are in my ears they are so comfortable. Customer service is really great and very helpful. When I told them I had the results of a recent hearing exam, they were able to customize my EARGO 7’s to align with my results while I was on the phone with them! The EARGO 7 is very small, has removable end caps for easier cleaning and uses a mobile phone APP to make changes to volume, different programs for restaurant, TV, phone, and reduces noise and emphasizes speech. If you don’t have... Read More


D
DennisHayden
3/10/2025
I brought my second Eargo (Eargo 7) on May 31st 2024. It is a good product, however I had to have the right ear piece replaced because the original failed. A second was sent and that right ear piece also failed shortly thereafter. Called company and had them try to repair with no success. This week they tell me the right ear pieces are back ordered and they don't know when they will be available. I am 84 and this is a disadvantage for me at my age. Another complaint is that the charge should last 16 hours. This is not true! Please Eargo honor your warranty ASAP.


G
Guy M
2/20/2025
I'm a first-time user of any type of hearing aids. After researching multiple OTC and prescription brands I decided to buy the EARGO 7 based on reviews and ratings from users and hearing care professionals. I've had my EARGO 7's for just over six weeks and I'm very happy with my purchase. In addition to noticing sounds that I haven't heard for several years, I am getting feedback from my partner that I seem to be more attentive. One other benefit I've noticed is an improvement in the level of attention I was giving to my tinnitus, to the point now I seldom notice it when wearing my Eargo devices. I've found that by following the guidance provided by the EARGO staff and the video... Read More


George D
12/12/2024
These are great! You don't even know you have them on. The controls are easy (using my phone) and super easy to clean!

Eargo  
Official Response

of Eargo Hearing Aids
We're so happy to hear that you are enjoying your Eargo hearing aids and their ease of use!

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Rennette G
12/10/2024
I have been wearing Eargo hearing aids for 18 months now. I definitely can hear better now. I no longer need to turn the volume up high on the TV and have less difficulty hearing other people when they speak. I find the Eargos very comfortable to wear. All of my communication with Eargo Customer Care staff has been very positive. I happily tell everyone about them and definitely would recommend them to anyone who has mild to moderate hearing loss. It does take time to get used to wearing them at first but the videos the company provides in their app offer guidance from the moment you open the box through all the steps you need to take to have a successful experience of wearing them... Read More

E
Eargo  
Official Response

of Eargo Hearing Aids
Thank you for staying with Eargo. We're so glad that you are doing so well with our hearing aids!

bobmendocino
12/9/2024
I feel like I was ripped off by these folks. I bought my Neo hi-fi hearing aids($2650.00) four years ago and the little petals that goes inside my ear was itching me like crazy and I couldn't find a way to cure it. I would put them in my drawer and pulled them out periodically but I could never really get them to be comfortable in my ears. I saw some new petals in an ergo add and called themTo see if those petals would somehow fit my Ergos. The ergo assistant said that model is been discontinued and we have no aftermarket products for it. What? I asked him "so you mean I paid $2650 for these items and four years later there are no ways of maintaining them?" I asked him if they had a... Read More


kpmirk
11/27/2024
Best quality CIC (completely in canal) hearing aide available that is sold directly to the consumer. I’ve tried a couple of other popular options for less money and they were useless. I’ve had the Eargo 5 and now have the 7. I’m so happy with them, they have improved my quality of life and the customer service is first-rate.


Bryan H
5/26/2024
Eargo 7 review: 1. Comfortable to wear 2. Disappears in your ear canal 3. I can hear people at a distance again and in crowds with Restaurant setting 4. Experiment with the setting to see what works best for you 5. Almost went to bed with them in my ears 6. Excellent customer service 7. Best for Mild to Moderate hearing loss like mind from 20 years in the Air Force I recommend the Eargo 7's

Eargo  
Official Response

of Eargo Hearing Aids
Thank you for sharing your Eargo experience here. It's so nice to hear that you are enjoying your Eargo hearing aids so much. We really appreciate the recommendation!


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