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Eargo Hearing Aids Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
249 Customer Comments & Reviews - see all comments
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Founded in 2011, Eargo is an award-winning hearing technology company. They have developed Class II, medical-grade hearing aids that are invisible, comfortable, rechargeable, and affordable. The company's direct-to-consumer model makes it easy to purchase a hearing model online or by phone. The company also handles claims directly with FEHB (federal employee health benefits) insurance plans making it possible for qualified customers to easily receive the product at no out-of-pocket cost to them. Eargo is located in San Jose, California.
 
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How is Eargo rated?

Breakdown

4.5/5
Hearing Aid Style
4.5/5
Features and Price
4.0/5
Battery Life
4.5/5
Customer Experience

Overall Rating: 4.4 / 5 (Excellent)

Eargo hearing aids help wearers process and understand speech more clearly, amplifying mid and high auditory frequencies. The company's products were designed by an ENT surgeon with more than thirty years' experience in the field with thousands of patients. Products were subsequently tested by audiologists and hearing professionals before being put into production. Since wearers generally need time to readjust to the hearing audio frequencies they may have missed for years--similar to how eyes adjust to glasses or contacts--Eargo has built a team of licensed personal hearing professionals to help each client through this process.

Eargo Product Offerings

Hearing Aid Style - 4.5 / 5

Eargo devices are extremely discreet. They're so invisible, you truly have to look very closely to see the tiny black end of their hearing aids. Eargo is also very attentive to comfort. Their patented Flexis, made from medical-grade silicone, help their devices rest comfortably in the ear and allows natural, ambient-lost frequencies to pass through into the eardrum. Eargo's least expensive product, the Max, was named one of Time Magazine's Best Inventions of 2018. The device also won the Gold Clio and Red Dot awards for Product Design and was touted as 'a new breed of tech company' by the New York Times.

The company's newest product is the Eargo 6 with Sound Adjust, which automatically optimizes the soundscape as you move between environments. The Eargo 6 is water-resistant for up to 30 minutes at a water depth of less than one meter, and features patented, medical-grade, silicone petal tips that come in two sizes and two styles. The Eargo 6 is competitively priced when compared to traditional hearing aids at $2,950 for a pair of devices. It recharges in just 4 hours, after which it provides 16 hours of continuous use. All of Eargo's products are distinguished by excellent on-demand support from hearing professionals for as long as you use your device.

Eargo kits come with left and right devices, two sizes of Flexis (regular and large), charger units, cleaning tools, and more. Every purchase comes with free lifetime support.
Product Type
True Hearing Aid
Types of Hearing Aids
CIC
ITC
Battery Life
Overnight/6 hour charge for all day use
Accessories
Charger Plate
Cleaning Kit
Bag
Mobile App
Charging Dock
Hard Case
Bluetooth
Enhanced Clarity
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Wind Noise Reduction

Eargo Additional Services

Features and Price - 4.5 / 5

Eargo hearing aids offer a wide variety of features to improve customers' hearing experience and provide added convenience. These include preset sound profiles, digital noise reduction, digital feedback reduction, wind noise reduction, and Bluetooth and internet connectivity. The Eargo app makes customizing your devices one-tap easy. But if you need some help, Eargo's hearing specialists are available by phone or video to walk you through the process. Support is unlimited and lasts a lifetime.
Financing Available
Yes
Trial Offer
Yes
Trial Offer Period
Free Shipping
Yes
Online Hearing Test
Yes
Modes of Contact
App
Phone
Chat
Email
Web Form

Eargo Pricing

Battery Life - 4 / 5

Eargo's battery delivers 16 hours of service after a 6-hour charge. That's enough charge to last most people a full day, however, you certainly won't want to forget to plug in your devices overnight or you may not be able to use them the next morning.

Lowest Price (1 unit)

$1,500 for a pair

Highest Price (1 unit)

$2,950 for a pair

Eargo After-Sale Service

Customer Experience - 4.5 / 5

Every Eargo customer is assigned a licensed hearing professional for assistance after receiving the device. Customers are then able to book an introductory call and subsequent support calls as needed until they feel comfortable using the device. Eargo offers two types of warranties that come standard with its products. There is a 12 or 24-month manufacturer warranty that covers manufacturing defects. This will be void if the wearer modifies or damages the unit(s). Eargo also includes an uncommon loss & damage warranty which will cover devices that are lost or damaged beyond repair. In such cases, the company will send you replacements at a discounted rate.

Eargo's website also features live chat, an extensive FAQ section, and a library of videos where customers can learn more about the company's hearing aid technology.
Warranty Length
One or two years, depending on model
Warranty Extendable?
Yes
Warranty Coverage
At the time of original purchase, Eargo provides an original warranty on all hearing systems, including hearing devices, chargers, power cords, and USB plugs. Eargo 5 and Neo HiFi include a two-year original warranty with an extended warranty available for purchase. Eargo Neo and Eargo Max include a one-year original warranty. The original warranty covers unlimited repairs and one-time loss/damage coverage per unit. The Eargo warranty begins on the date that the new system is received by the client.
Text of Warranty
click here
Deductible/Copay
No

Eargo Reputation

Reputation - 4.5 / 5

There are very few online customer reviews for Eargo products. Eargo earns an average rating of 2.8 out 5 stars on Trustpilot, but that's based on less than a handful of reviews and really isn't statistically significant. The company is not rated by the Better Business Bureau.
Trust Pilot Rating
2.8 out of 5
Date Collected
2022-01-10
Year Founded
2011

Company Profile

Full Name
Eargo Hearing Aids
Company Website
https://eargo.com/
Headquarters
1600 Technology Dr., San Jose, CA, 95110

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249 Customer Comments & Reviews

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M
Michelle
2/4/2021
I love my new hearing aids, they are so easy to adjust and wear.

S
Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Michelle! Thanks for taking the time to post about your experience with Eargo! I'm so happy you find them easy to use and that you've adjusted to wearing them easily. Spread the word to family and friends who we might be able to improve their hearing!
K
Kevin B
2/4/2021
2 weeks in and I am loving my new Eargo hearing aids

S
Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Kevin. Wow! This is great news!! Thanks for taking the time to post this and for allowing Eargo the opportunity to help with your hearing.
L
Lydia J
1/25/2021
Jovy was wonderful to work with. She is a great listener and walks through many ideas with you to help find a solution. She understands the product and is patient in explaining its features and to trouble shoot. Please extend our thanks to her for her professionalism and assistance. Stanley and Lydia Kusper

S
Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Lydia. Thank you so much for taking the time to write about your experience! This means a lot to us. Jovy is wonderful and is a great example of our entire team and how we strive to help all our customers. Please spread the word about Eargo to friends and family - we'd love to give them better hearing also.
vrf792
1/21/2021
To say that my experience with Eargo product was underwhelming is an understatement. I ordered the Eargo NEO hifi, paid express shipment and I got it the following day. I received a defective product - the case doesn't sync with my phone and the right equipment doesn't work at all. I believe the left equipment works but the difference with or without it is almost imperceptible. I called Eargo line and they had to open a case for these issues. You sent me a defective product and now I will have to wait weeks to receive a replacement? When you pay $2,500+ for a gadget, one expect a working product and a flawless customer service. None of these apply here. I just want to return this... Read More

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hello. Thank you for taking the time to write about this unacceptable experience. I can assure you that our team is reviewing your situation to learn more. I have personally looked into your account and will make sure your follow-up is handled promptly. I would love for you to give us a second chance after we look into this, but I can understand if you won't.
D
David T
1/11/2021
These are far more comfortable than any of my previous hearing aids. The sound quality is great now that I’ve used the app to adjust my aids and equalize them. I would recommend these to anyone needing hearing aids.

S
Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Thank you so much for the amazing post about your experience, Mr. Thomas! This is such great news! If there are friends or family we can help, please spread the word. Do you know you can recommend Eargo to someone and receive a gift? The person you refer to us also receives a 15% discount on their Eargo purchase. Check out our referral program - https://eargo.com/refer
J
Jerry J
12/31/2020
Eargos work better than expected; welcome call was perfect with Annie; and I can now hear my wife’s questions w/o asking “WHAT?” Sometimes though I liked hearing less of questions and requests after 31 years of marriage—LOL. Happy New Year

S
Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Jerry! Thank you so much for the amazing post about your experience!! This is such great news to read about your results with Eargo! If there are friends or family we can help, please spread the word. Do you know you can recommend Eargo to someone and receive a gift? The person you refer to us also receives a 15% discount on their Eargo purchase. Check out our referral program - https://eargo.com/refer
loopityloupes
12/30/2020
Very nice people, but don't follow-through with emails and calls leaving me frustrated. I'm trying to return them after receiving a new charger after the original one was defective. Now that I'm able to adjust them with the new charger, which is Bluetooth; they don't work well for me. I was assigned a friendly customer rep who promised me..."no I'm not taking time off like the other support person did" as he laughed. "I'll be around". But, he did take time off, and he won't return my texts and emails. And Jackeline, another rep, told me they would issue a label for the return...and nothing again! I understand there's the virus, but reps are remotely working and there's no excuse for this... Read More

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hello. Thank you for posting your comment so we can look into this. I used your email address to look you up in our database so one of our Team Members and Hearing Professionals can call you but this email is not showing anywhere. Please email support@eargo.com with these concerns and make sure to put your name and email address used when ordering your Eargos. Also include the best phone number and time to reach you. We promise we'll make things right even if that involves helping you return the hearing aids.
hgleaaz
12/29/2020
I have had my EARGO Neo HiFi Hearing Aids for 6months now and absolutely love Them. They are extremely easy to install, maintain, adjust and they are comfortable. My hearing was starting to fail me as I was having difficulty understanding what people were saying. I could hear them but could not understand all the words. Well, EARGO Solved that. I hear much better and don’t feel left out of conversations. I normally use setting #3 most of the time. But when making Phone calls, setting #1 Seems to work Better. As for keeping them clean, they come with a cleaning brush and Cloth. Also included are extra wax guards and installation tool. Plus, there are Excellent instructional videos... Read More

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Happy New Year!! Thank you so much for the amazing post about your experience!! This is such great news! If there are friends or family we can help, please spread the word. Do you know you can recommend Eargo to someone and receive a gift? The person you refer to us also receives a 15% discount on their Eargo purchase. Check out our referral program - https://eargo.com/refer
margodandry
12/17/2020
I wanted to share how happy I am with my Eargo Neo Hifi hearing aids. This was my first hearing aid purchase. I had been to a local doctor but was having a hard time finding what I wanted. The whole process is well done and the staff handled any issue easily and quickly. These aids are small, fit easily into my ear and indeed do help me hear better. Everything was done on the phone and on-line and with COVID everywhere, I never had to leave my house. WELL DONE EARGO!

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Hello and Happy New Year! Thank you for the wonderful comments about your experience with Eargo. We greatly appreciate you allowing us the opportunity to help improve your hearing. Do you know you can recommend Eargo to someone and receive a gift? The person you refer to us also receives a 15% discount on their Eargo purchase. Check out our referral program - https://eargo.com/refer
bkoser
12/16/2020
This company will promise you they are the greatest thing ever developed. There will be people calling you and promising you how they will help you and give you all this support. Well once you recieve them good luck getting any help or answers to any of your questions. I made calls, sent emails, and text messages trying to get help. Once I realized they were not going to help me then the real problems started. I called the lady who sold me my eargos asking how to return them they have been proving to send me a return shipping label. Two weeks and I am still trying to return them. I have one again made numerous phone calls,text messages and emails. I have already received two different... Read More

Steve E  
Official Response

Head of Sales Development/Audiologist of Eargo Hearing Aids
Thank you for posting this. I sincerely apologize for this experience and this is not how our process is supposed to work. I have already notified our insurance manager and client care manager to reach out to you immediately to resolve your issue. Our business has grown significantly the past several weeks. I'll admit we've been adding to our staff as quickly as we can to keep up with not only the purchase interest, but especially the support after the sale. While I don't want to this to be looked at as an excuse, it is the truth. Eargo can do better and we're taking the necessary steps to be more responsive.
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