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Eargo Hearing Aids Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
248 Customer Comments & Reviews - see all comments
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Founded in 2011, Eargo is an award-winning hearing technology company. They have developed Class II, medical-grade hearing aids that are invisible, comfortable, rechargeable, and affordable. The company's direct-to-consumer model makes it easy to purchase a hearing model online or by phone. The company also handles claims directly with FEHB (federal employee health benefits) insurance plans making it possible for qualified customers to easily receive the product at no out-of-pocket cost to them. Eargo is located in San Jose, California.

How is Eargo rated?

Breakdown

4.5/5
Hearing Aid Style
4.5/5
Features and Price
4.0/5
Battery Life
4.5/5
Customer Experience

Overall Rating: 4.4 / 5 (Excellent)

Eargo hearing aids help wearers process and understand speech more clearly, amplifying mid and high auditory frequencies. The company's products were designed by an ENT surgeon with more than thirty years' experience in the field with thousands of patients. Products were subsequently tested by audiologists and hearing professionals before being put into production. Since wearers generally need time to readjust to the hearing audio frequencies they may have missed for years--similar to how eyes adjust to glasses or contacts--Eargo has built a team of licensed personal hearing professionals to help each client through this process.

Eargo Product Offerings

Hearing Aid Style - 4.5 / 5

Eargo devices are extremely discreet. They're so invisible, you truly have to look very closely to see the tiny black end of their hearing aids. Eargo is also very attentive to comfort. Their patented Flexis, made from medical-grade silicone, help their devices rest comfortably in the ear and allows natural, ambient-lost frequencies to pass through into the eardrum. Eargo's least expensive product, the Max, was named one of Time Magazine's Best Inventions of 2018. The device also won the Gold Clio and Red Dot awards for Product Design and was touted as 'a new breed of tech company' by the New York Times.

The company's newest product is the Eargo 6 with Sound Adjust, which automatically optimizes the soundscape as you move between environments. The Eargo 6 is water-resistant for up to 30 minutes at a water depth of less than one meter, and features patented, medical-grade, silicone petal tips that come in two sizes and two styles. The Eargo 6 is competitively priced when compared to traditional hearing aids at $2,950 for a pair of devices. It recharges in just 4 hours, after which it provides 16 hours of continuous use. All of Eargo's products are distinguished by excellent on-demand support from hearing professionals for as long as you use your device.

Eargo kits come with left and right devices, two sizes of Flexis (regular and large), charger units, cleaning tools, and more. Every purchase comes with free lifetime support.
Product Type
True Hearing Aid
Types of Hearing Aids
CIC
ITC
Battery Life
Overnight/6 hour charge for all day use
Accessories
Charger Plate
Cleaning Kit
Bag
Mobile App
Charging Dock
Hard Case
Bluetooth
Enhanced Clarity
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Wind Noise Reduction

Eargo Additional Services

Features and Price - 4.5 / 5

Eargo hearing aids offer a wide variety of features to improve customers' hearing experience and provide added convenience. These include preset sound profiles, digital noise reduction, digital feedback reduction, wind noise reduction, and Bluetooth and internet connectivity. The Eargo app makes customizing your devices one-tap easy. But if you need some help, Eargo's hearing specialists are available by phone or video to walk you through the process. Support is unlimited and lasts a lifetime.
Financing Available
Yes
Trial Offer
Yes
Trial Offer Period
Free Shipping
Yes
Online Hearing Test
Yes
Modes of Contact
App
Phone
Chat
Email
Web Form

Eargo Pricing

Battery Life - 4 / 5

Eargo's battery delivers 16 hours of service after a 6-hour charge. That's enough charge to last most people a full day, however, you certainly won't want to forget to plug in your devices overnight or you may not be able to use them the next morning.

Lowest Price (1 unit)

$1,500 for a pair

Highest Price (1 unit)

$2,950 for a pair

Eargo After-Sale Service

Customer Experience - 4.5 / 5

Every Eargo customer is assigned a licensed hearing professional for assistance after receiving the device. Customers are then able to book an introductory call and subsequent support calls as needed until they feel comfortable using the device. Eargo offers two types of warranties that come standard with its products. There is a 12 or 24-month manufacturer warranty that covers manufacturing defects. This will be void if the wearer modifies or damages the unit(s). Eargo also includes an uncommon loss & damage warranty which will cover devices that are lost or damaged beyond repair. In such cases, the company will send you replacements at a discounted rate.

Eargo's website also features live chat, an extensive FAQ section, and a library of videos where customers can learn more about the company's hearing aid technology.
Warranty Length
One or two years, depending on model
Warranty Extendable?
Yes
Warranty Coverage
At the time of original purchase, Eargo provides an original warranty on all hearing systems, including hearing devices, chargers, power cords, and USB plugs. Eargo 5 and Neo HiFi include a two-year original warranty with an extended warranty available for purchase. Eargo Neo and Eargo Max include a one-year original warranty. The original warranty covers unlimited repairs and one-time loss/damage coverage per unit. The Eargo warranty begins on the date that the new system is received by the client.
Text of Warranty
Deductible/Copay
No

Eargo Reputation

Reputation - 4.5 / 5

There are very few online customer reviews for Eargo products. Eargo earns an average rating of 2.8 out 5 stars on Trustpilot, but that's based on less than a handful of reviews and really isn't statistically significant. The company is not rated by the Better Business Bureau.
Trust Pilot Rating
2.8 out of 5
Date Collected
2022-01-10
Year Founded
2011

Company Profile

Full Name
Eargo Hearing Aids
Company Website
Headquarters
1600 Technology Dr., San Jose, CA, 95110

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248 Customer Comments & Reviews

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T
TLGriffith
2/6/2024
I do appreciate being able to hear in Court as an attorney. The problem I am having however, is that the left ear device in particular clogs up very easily. There may be a solution to keeping it clear. I do clean them every day and have done the deep clean and they work, but the left can become clogged (with wax) at the very tip in less than a day, even though I cleaned it prior and it worked fine in the morning, by late afternoon it may be clogged again. I may just have waxy ears. any suggestions?


mparada527
1/19/2024
As we age so unfortunately so do our parents. My father was having trouble hearing. We even thought he was not processing correctly because of the hearing issue. The grandkids felt he was yelling at them. They often avoided talking to him. His great grandson loved him but ran when he spoke. I could see he was isolating himself. He was not having the same fun conversations with the family. I finally convinced him to go to Best Buy to purchase hearing aids. When he saw how small the device was, he agreed to try them. I did the hearing test with him that prove to him he needed them. He put them on and now only takes them off to recharge them. He can have conversations! I just spoke to him... Read More

Eargo  
Official Response

of Eargo Hearing Aids
Wow! What a wonderful Eargo testimonial. Thank you so much for sharing this!

dr.espo
1/8/2024
If you were tired of saying, watch all the time and family members are frustrated repeating themselves because you cannot hear them clearly, the Eargo 7 might just be the product for you. I know it was for me. I have been using it for over a year now, and I'm completely satisfied. The fact that they are nearly invisible, is a huge bonus no clunky over the ear hearing aids for me! I highly suggest you give it a try satisfaction guaranteed, or your money back, so what the heck. The online support is great you will get your own audiologist who will contact you after the purchase. It was smooth sailing for me. I believe it will be for you as well. Good luck! Dr. Mike

Eargo  
Official Response

of Eargo Hearing Aids
We're so glad to see that Eargo hearing aids have worked so well for you. Thank you for the recommendation and for helping get the word out!

gmsoifer
1/6/2024
I have been wearing my Eargo 7s for 9 months now and they have been all that I hoped they would be AND MORE. Comfortable, invisible, excellent quality normal hearing and super adjustable by either tapping my ear to switch modes or finer control with the app. In social situations, parties, restaurants, etc.. I am very comfortable hearing others clearly and can participate in conversations I felt I was left out of before hearing was restored with Eargo aids. Also TV volume is not only down by more than 1/2 but I can understand dialogue clearly. Also I no longer have to constantly ask my wife what she said, or speak louder, which was bothersome to us both. The technology in these tiny... Read More

Eargo  
Official Response

of Eargo Hearing Aids
Exceptional Eargo review! It's all that we could hope for and more!

J
Judie M
1/5/2024
As a newcomer to hearing aids, I researched the new OTC varieties. I was interested in an “in the ear device” and wanted one that was “self fitting”. I read about and decided to go with the EARGO 7. These were more expensive than many other OTC devices. But they had what I wanted and they also came with hearing specialists serving as support. I have not been disappointed. At first I worried that my ear canals were too small for the devices, but my hearing support person was outstanding in offering suggestions to me, and was even able to modify the info coming into my particular devices based on my comment to her regarding high pitched sounds I was hearing. She gave suggestions and... Read More

E
Eargo  
Official Response

of Eargo Hearing Aids
We're so happy that you decided on Eargo and you are very satisfied with your choice and "new ears"!

franktoda
1/5/2024
Hey there! I wanted to have a little chat with you about something pretty important that I've been consistently talking about in my Eargo product reviews. It's all about how Eargo has had a profound impact on my life and brought about some major improvements. I genuinely believe that connecting with our friends and the world around us is key to our overall well-being, and Eargo has played a huge role in helping me stay involved as an active CEO, even in my 70s. And let me tell you, as I head into retirement, I have full confidence that Eargo will keep on being effective in the new year of 2024. Now, being a proud USC alumni with MS and PhD degrees, I always keep a close eye on the... Read More


John F
1/2/2024
I have well not good hearing, but not terrible either. I use the aids when going out to hear conversations in restaurants and other venues, I now can go out to dinner at a dinner with a show venue I can hear my friends. These hearing aids are by far the best ones in terms of sound quality and background noise reduction. I like the different volume levels for different situations. Plus, they are amazingly comfortable. After a bit, I do not even notice them. Worth the investment for me. The small portable case also acts as charging base and it also helps carry and store the pieces safely, but the top comes off too easily and needs a small redesign to provide a latch to ensure... Read More


judythornsberry
12/20/2023
I have more expensive hearing aids that I never wear because I don't like them. I got my Eargo Hearing Aids through my Verizon Store and I love them. The sound is great. I've recommended them to several people. Thank you!


R
Randall Y
12/12/2023
I have had my Eargo hearing aids for 9 months, they are the best I have found by a long shot. I wear them all day, every day and often forget they are there. The sound and adjustability for different environments is easy to use on my iPhone and works exceedingly well. I tried many other brands and types of hearing aids over 15 years. Eargo fits my active lifestyle ( golf, snow skiing , hiking and biking) and the recharging feature really closed the deal for me. They are well worth the price I paid for them, and their service is unmatched.


rwc07c6
12/12/2023
I purchased the 7 series aids in June 2023. These are my first hearing aids so they took some time to get used to! Especially the background noises which were only in the distance in the past. Now that I have been using them, I really appreciate the clarity and the programs for various situations like watching TV, or in a restaurant. Would buy them again!



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