Eargo Hearing Aids Review
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248 Customer Comments & Reviews - see all comments
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Founded in 2011, Eargo is an award-winning hearing technology company. They have developed Class II, medical-grade hearing aids that are invisible, comfortable, rechargeable, and affordable. The company's direct-to-consumer model makes it easy to purchase a hearing model online or by phone. The company also handles claims directly with FEHB (federal employee health benefits) insurance plans making it possible for qualified customers to easily receive the product at no out-of-pocket cost to them. Eargo is located in San Jose, California.
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248 Customer Comments & Reviews
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This is your typical Sales but no Service Company. Long holds on Service lines that nobody ever answers. Recordings keep repeating to call back, unusual busy time, blah blah, leave your number we will call you back, blah, blah, go to our internet site, blah blahblah.
DIAL THE SALES NUMBER INSTEAD-Guess what? Your call goes right through because they want to sell you something BUT THEY DON'T WANT TO SERVICE IT!
This stuff is cheaply made in China and things as simple as the power cord just "fall apart" after normal use. Service department suggested that I go buy a generic power cord at AMAZON! This is my second set of EARGO'S. Don't be a sucker like me. Go to a reputable company.
Steve E
Head of Sales Development/Audiologist of Eargo Hearing Aids
Official Response
Head of Sales Development/Audiologist of Eargo Hearing Aids
Hello Mr. W. I just reviewed your lengthy history with us and we absolutely want to help. Our devices are class 1 FDA medical devices and built to last. I just spoke with our client care manager and she mentioned someone is already taking care of your case. While I understand your experience today was frustrating, there are times when we can be unusually busy and do respond as quickly as possible. I promise you'll be taken care of to your satisfaction.
EARGO PRODUCT FAILURES*** I have owned Eargo Neo for about 14 months. I am amazed at the number of positive reviews. My Eargo units have had ongoing failures, both left and right. In 14 months they have been returned, replaced, exchanged 4-5 times each. I seem to get approximately 3 -4 months before a unit dies. I have requested feedback concerning why, what cause of failure is, I have received no feedback. The customer service team at Eargo are very young, and are very helpful when selling product, they unfortunately become very disrespectful when attempting to deal with these problems. As several other reviews note, yes the units are more comfortable than others, yet failures of the... Read More
S
Steve E
Head of Sales Development/Audiologist of Eargo Hearing Aids
Official Response
Head of Sales Development/Audiologist of Eargo Hearing Aids
Dear Bryan. I'm sorry you are experiencing problems with your Eargo Neo hearing aids. I would like to help resolve this issue for you. First, I want to clarify that we do provide out-of-warranty repair service for $295 that includes a 1 year warranty. Secondly, we need to understand why your units keep failing. The vast majority of hearing aid repair issues are the result of ear wax, moisture, or skin debris getting into the hearing aid microphone or speaker. This happens to everyone at some point, but some people are more prone than others. I would encourage you to contact our customer service team at 800-615-9000 and request a "root cause analysis" be done to your devices so we know what is happening and then we can steps to keep it from occurring. We can also be emailed at support@eargo.com. Third, Eargo customers DO NOT need to buy new hearing aids after the warranty period as noted by the repair charge above. When you reach out to us, please be patient. While I don't want this to be viewed as an excuse, our business has absolutely flourished as a result of positive reviews and Covid forcing many hearing centers to close or reduce capacity. We have been hiring and training customer service reps to keep up with demand. Please tell the Eargo team member that you received a reply from Steve Eagon and you'll receive a price reduction on your repair.
I purchased the product a year ago. It worked fine for about 9 months. Then one side just wouldn't work anymore, my guess is it may have been the battery. I called and Eargo requested I change the wax guard and the flexi, plus clean the microphone. I had done that 5 times without correcting the problem. I called back and asked for some help. By then, my warranty had run out and the only help they offered was for me to buy new hearing aids at a discount. No, there is no repair service available.
So, if you are prepared to buy a new pair every 12 to 16 months, then go ahead and buy the product. If it stops working, you are on your own.
Steve E
Head of Sales Development/Audiologist of Eargo Hearing Aids
Official Response
Head of Sales Development/Audiologist of Eargo Hearing Aids
Hi Andre. I was able to review your file to have a better understanding of the Eargo Max device you purchased back in 2018. The Max had a one year warranty at the time of your purchase. Eargo has a repair policy where we will repair/replace your device for $295 and and also provide a 1 year warranty. You DO NOT have to buy new Eargo hearing aids when the warranty expires. We have always had repair service for our hearing aids and you are not on your own if you experience problems. Please call us at 800-615-9000 or email us at support@eargo.com and we will gladly help you. By the way, you are correct that we offer discounts to existing Eargo customers on new models as they become available. We want our customers to stay in the Eargo family and experience technology upgrades.
I have ordered the original EARGO's and each new version they have brought out, except the HIFI, which I am considering. I can make three basic comments. First, they are the most comfortable hearing aids imaginable. I have to constantly put a finger to my ear to see if they are in! Second, the hearing correction is as good as it gets for me (moderate high frequency loss), and feedback issues are minimal. I wear them all day on setting 1 which is adequate for me in most situations, including TV and talking to my wife (soft voice!), when my granddaughters come I sometimes try setting 2 or 3 which improves hearing a bit more. But now the less good news: 3) I have had to return a number of... Read More
Eargo
of Eargo Hearing Aids
Official Response
of Eargo Hearing Aids
Thank you for sharing your Eargo experience, Brian. We're glad you're better able to hear your family with our insanely comfortable devices! If there's anything our team can do to support, please reach out for assistance at 1-800-375-8058 or support@eargo.com.
I purchased an Eargro Max 13 months ago. It seemed to resolve my hearing loss so I was relatively satisfied until the right ear since yesterday remains locked on program three. I changed the wax guards and flexies for both ears but it didn't resolve the issue. In fact, the left ear now seems faulty. Support answered on the first ring (a plus) but can only help me by charging me another $395 (30 days out of warranty). I expected better quality from a device costing over $2,400.
Eargo
of Eargo Hearing Aids
Official Response
of Eargo Hearing Aids
Thank you for your comment, Larry. We appreciate that you cared for your device as recommended. Our team is proud to offer out-of-warranty customers a $395 fee for a replacement device, which also includes an additional one-year warranty. Please contact your hearing professional with questions at 1-800-375-8058, or get in touch with Client Care at support@eargo.com.
My Husband bought the most expensive eargos, He is thoroughly Impressed with them they work like they say they do. Read and go by the instructions and you will be very happy.
Eargo
of Eargo Hearing Aids
Official Response
of Eargo Hearing Aids
We're happy your husband is hearing every moment with Eargo Neo, Glenda!
MY right ear is dead cleaned changed filter put on charger over night insert in ear it said program 3 then died This is a piece of junk i hAVE trouble a;; the time My friend was just told he needs hearing aids and Im not sure if I should tell his about eargo
I've been wearing Eargo since 2/18 and have enjoyed them so much. After 11 1/2 months one was losing its charge after only 11 hrs and they sent me a replacement set at no cost and with that set came the packaging to send the used ones back. My sister who I went to visit in a Nursing Home and was legally deaf in one ear and had hearing loss in the other couldn't hear any of us unless we shouted. We had trouble communicating with her. I took my right aide and after putting it in her ear I whispered "can you hear me ?" Which she replied yeah. No more yelling at her during our visit. She was terminally ill and passed away the following month. We as a family would've gotten her the Eargo set... Read More
Eargo
of Eargo Hearing Aids
Official Response
of Eargo Hearing Aids
Thank you for sharing your touching story, Constance. We're deeply sorry to hear about your loss. Please expect to see a gift from our team expressing our condolences in the coming days. We've sent it to the address on file, though please reach out to us at social@eargo.com if you'd like us to deliver to another address. Take care.
I purchased a hearing aid from an Eargo sales rep. She deliberately never disclosed that there was a $99 handling fee if the item has to be returned. I called Eargo to discuss my hearing aid options. I sent a copy of my audiological test that was to be looked at by their audiologist. I was told that I would definitely benefit from the most expensive hearing aid Eargo has. I proceeded to purchase the item through a sales rep named Susan Drew and was told that if they didn't work out that I would receive a full refund. I received the item on a Sunday and realized that they are not a great fit for my ears. I tried the customizable fiber plugs that they have and the aid just didn't fit.... Read More
Eargo
of Eargo Hearing Aids
Official Response
of Eargo Hearing Aids
Thank you for your comment, Richanda. We apologize for any miscommunication from our team, and were happy to hear you and Latasha were able to connect. Your handling fee will be waived, and you have Latasha’s contact information should any questions or concerns arise. Or, we’re happy to help at social@eargo.com. We hope you find a hearing solution that meets your needs.
I have worn hearing aids for 6 years and it is time for me to purchase a new pair. When I saw the information about Eargo and the reviews I thought it would be the perfect solution for me. Of course how could I lose with a money back guarantee? Well I tried the Eargo Neo which was supposed to be the best option available. The background noise was increase to the point I couldn't hear when in a crowded area. I contacted Eargo and they updated my settings which didn't help. Getting back to my statement, I couldn't lose... Well, after paying for my Eargos I received a notice if I returned them there would be a $99 charge. This was well after I made my purchase. I contacted Eargo and... Read More
Eargo
of Eargo Hearing Aids
Official Response
of Eargo Hearing Aids
Thank you for trying Eargo, Avery. Eargo systems come with 45 day easy returns and are subject to a $99 handling fee. We hope you find a hearing solution that meets your needs.
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