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Metlife Dental Insurance Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
70 Customer Comments & Reviews - see all comments
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MetLife is currently one of the largest insurance, annuities, and employee benefit providers around the world. Founded in New York in 1868, the company services 100 million customers in over 50 countries, providing them with a wide array of products and services such as life, accident, health, critical illness, and property and casualty insurance.

Metlife Dental Review

Metlife Dental specializes in providing dental insurance for groups and is currently one of the top providers of dental insurance in the country. Included in their Dental PPO plan is full service coverage for retirees, a big plus when enhancing retirement benefits.

What's included with Metlife Dental?

Negotiated network dental fees are typically 15-45% below community-average charges

More than 400 covered procedures, includes co-pays for services such as implants, veneers, white fillings, IV sedation, general anesthesia and nitrous oxide

Expanded preventative and diagnostic benefits — providing co-pays for procedures such as brush biopsies and additional cleanings when appropriate

Defined fees for materials and procedures requiring multiple services (e.g., root canals, crowns and bridges) – minimizing fee confusion

Plan Reviewed

Metlife 2-9 Dental

How much does it save you?

Preventive/ Basic/ Major

100/ 80/ 50 percent with $50 deductible

Annual Maxium

$1000 - $1500

Treatments Covered and Reimbursement

Preventive/ Basic and Major services covered. 

 

Fine Print

Savings from enrolling in the MetLife PDP will depend on various factors, including how often participants visit the dentist and the cost for services rendered.

Plan provisions regarding eligibility and late entrants apply.

MetLife VisionAccess is a discount program and not an insured benefit. It is provided through Vision Service Plan (VSP), Rancho Cordova, CA. VSP is not affiliated with Metropolitan Life Insurance Company or its affiliates.

Deductible waived for diagnostic and preventive services for plans 1 and 2. Plan number 2 is not available in Mississippi and Texas.

Groups with no prior dental coverage, or without acceptable evidence of prior dental coverage can only choose plan 3.

Out-of-network benefits are payable for services rendered by a dentist who is not a participating provider. The Reasonable & Customary charge is based on whatever is lowest among (1) the dentist's actual charge, (2) the dentist's usual charge for the same or similar service or (3) the charge of similar dentists in the area for a similar service or services.

Summary

Metlife Dental provides decent savings on group plans and is especially useful for small businesses looking for dental coverage. However, this is subject to the availability of network and participating dentists in the area. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


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70 Customer Comments & Reviews

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mike.a.tennis
1/8/2024
Auto system is not helpful. They don't keep records of previous attempts for solutions of cover details.


johncyphert2
12/21/2023
Once again MetLife refused to pay on a crown that was 50 years old and leaking even though I appealed it. I am submitting a grievance form to MetLife and will work with my human resources to try to prevent them from offering this worthless insurance. DO NOT ENROLL WITH METLIFE. John C.


M
Marcia
12/9/2023
Metlife dental insurance is worthless. They deny payment for just about everything a good dentist will order. They refuse to pay for crown replacement even when the crown is broken or has decay under it. It doesn't cover the cost of basic cleanings and nickel and dime dentists until they refuse to participate. This is a scam and appeals do nothing. I just got a notice that they have revised their payment for the little they paid my dentist for a crown replacement and rescinded the payment,.


trustersport
11/20/2023
MetLife states they will pay 40% for a root canal for an out of plan endodontic but pays a much lower rate to the dentist than is normally charged for the service. This actually means they are reimbursing less than 30% for the service and of course the patient must make up the difference. With no insurance I paid $1490 for a root canal. With the metlife high plan I paid $1400. How can this company remain in business? How is it possible that the Veterans Administration allows this to happen? Isn't there an insurance commission or regulatory commission to make sure these abuses are curtailed?


dmackwest
11/19/2023
I wish I could rate a Minus 5 Star. This company is completely useless! I had Metlife Dental Federal Insurance as a secondary policy for my wife and I. My premiums for the year came to $1,010.40, that is $84.20 a month through my FAA Retirement. Metlife paid a total for the year to my dentist of $283.80. If I had not had this Metlife Dental Insurance, I would have an extra $726.60 in my pocket. Good for the company, bad for the customers. I cancelled this policy the very first day of open season this year.


richardpilat89
10/10/2023
I am a dentist that accepts Metlife. This company is a league of their own as far as dirty tricks and dishonesty. for example: i recently did a predetermination for a crown on a patient. The predetermination was returned stating that they agree that placing a crown is acceptable and that Metlife would pay the agreed upon 50% of the maximum allowable which was in the $600 range.... very low. The treatment was completed, the claim sent in and Metlife reneged on the predetermination. The patient has to pay the full cost of the crown. Of course they are mad at me because I said they would pay. This has only happened about 5 times in my 30 year career. STAY AWAY FROM METLIFE DENTAL... Read More


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Nick
10/5/2023
This is the worst dental insurance I have ever had, everything your dentist sends in they deny and offer a cheaper alternative. They have a review board of supposedly real dentist 😂😂, I was told they would cover bridges so I increased my coverage then they deny it but I still have to pay the extra premiums for a full yr. Do not get this insurance it will be cheaper if you just took to your dentist they will work with you. No one should ever buy this insurance.


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Brynna C
7/17/2023
Metlife FedVip Dental Insurance is an absolute scam. Keep shopping around. You will pay more in premiums and co-pays than Metlife pays in claims. The customer service is shotty and unprofessional. The appeals process is difficult, takes a long time, and will be denied regardless of supporting documents. My previous dentist dropped Metlife in March 2023 after I had scheduled a crown. I had the option to pay out of network cost or find a new provider. I foud a provider, but she required an exam before agreeing to do the procedure. Metlife denied appeal and refused to pay for office visit and paid $285 of $1200 claim while I had to come out of pocket over $550. What is the point of having... Read More


fcrase
5/9/2023
I have had a claim open since November of 2022, that is 6 months, and the service representative does not know why is has not been paid. I keep calling and all they can do is escalate it. Now I am receiving a bill from my dentist that if I do not pay will be turned over to bill collection. It seems that the claims department has no concern for what and when something gets paid. I will never use this insurance again and will notify my employer of the poor service.


hastral88
3/21/2023
Imagine paying for a premium but when you attempt to get work done there is a soft lock for 6 months. In short, Metlife is a scam and should be investigated for improper practices and fraud. 4.5 stars is obviously from paid shills.



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