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Metlife Dental Insurance Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
70 Customer Comments & Reviews - see all comments
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MetLife is currently one of the largest insurance, annuities, and employee benefit providers around the world. Founded in New York in 1868, the company services 100 million customers in over 50 countries, providing them with a wide array of products and services such as life, accident, health, critical illness, and property and casualty insurance.

Metlife Dental Review

Metlife Dental specializes in providing dental insurance for groups and is currently one of the top providers of dental insurance in the country. Included in their Dental PPO plan is full service coverage for retirees, a big plus when enhancing retirement benefits.

What's included with Metlife Dental?

Negotiated network dental fees are typically 15-45% below community-average charges

More than 400 covered procedures, includes co-pays for services such as implants, veneers, white fillings, IV sedation, general anesthesia and nitrous oxide

Expanded preventative and diagnostic benefits — providing co-pays for procedures such as brush biopsies and additional cleanings when appropriate

Defined fees for materials and procedures requiring multiple services (e.g., root canals, crowns and bridges) – minimizing fee confusion

Plan Reviewed

Metlife 2-9 Dental

How much does it save you?

Preventive/ Basic/ Major

100/ 80/ 50 percent with $50 deductible

Annual Maxium

$1000 - $1500

Treatments Covered and Reimbursement

Preventive/ Basic and Major services covered. 

 

Fine Print

Savings from enrolling in the MetLife PDP will depend on various factors, including how often participants visit the dentist and the cost for services rendered.

Plan provisions regarding eligibility and late entrants apply.

MetLife VisionAccess is a discount program and not an insured benefit. It is provided through Vision Service Plan (VSP), Rancho Cordova, CA. VSP is not affiliated with Metropolitan Life Insurance Company or its affiliates.

Deductible waived for diagnostic and preventive services for plans 1 and 2. Plan number 2 is not available in Mississippi and Texas.

Groups with no prior dental coverage, or without acceptable evidence of prior dental coverage can only choose plan 3.

Out-of-network benefits are payable for services rendered by a dentist who is not a participating provider. The Reasonable & Customary charge is based on whatever is lowest among (1) the dentist's actual charge, (2) the dentist's usual charge for the same or similar service or (3) the charge of similar dentists in the area for a similar service or services.

Summary

Metlife Dental provides decent savings on group plans and is especially useful for small businesses looking for dental coverage. However, this is subject to the availability of network and participating dentists in the area. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


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70 Customer Comments & Reviews

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Kathy B
3/11/2023
Have been waiting almost three months for their estimate on two crowns that I need replaced. Terrible service.


dyonnecwilliams
12/12/2022
These people are a nightmare. They have me going in circles to cancel this horrible insurance. Also, they put me on a contract; I am requesting to have it canceled after the contract and they are still asking me to write a letter for the cancellation. Meanwhile, they keep taking money out of my bank account for insurance I am no longer using.


olgadobrynina71
7/1/2022
MetLife dental while covering part of the deep cleaning, does not cover the antibiotic that goes inside the pocket, it’s part of the procedure,and antibiotic is the reason for doing deep cleaning. They will cover only if gums are bleeding,and pockets are 6-8 inches deep,and this is full blown periodontal disease, so this company doesn’t care about prevention


angiem13.12014
5/18/2022
If I could leave a zero I would. They are the absolute ARMPIT of insurance when it comes to getting claims paid. Even when you have fax confirmation that they received claims or extra information they requested, they still "didn't receive it," or they deny claims because of their errors, and you still have to call 5-10 times to resolve it. Don't ask for a supervisor, you'll be on hold for 30+ minutes then the call "magically drops." Go with another insurance company- they WILL NOT pay your claims.


E
eileen_bernhardi
2/15/2022
Garbage coverage. Don’t waste your time or money. Find a dental school instead.


lostlizardtc
12/30/2021
I've had Metlife Dental insurance through a federal employee program for over 15 years even though it is hard to find a participating dentist and reimbursements are modest. I have been diligent about semi annual, routine cleanings and exams. and therefore have had few claims except maintenance. Less than a month after my most recent exam I experienced significant pain in a tooth and returned to the dentist. The dentist performed an exam and x-ray and referred me to an endodontist to confirm a very old and failing root canal and it required special x-ray technique to discern. I did not expect and did not receive any reimbursement for the out of network endodontist. What surprised me... Read More


I
I A
10/27/2021
They are paying less than 50% of my preventative dental care, despite the fact that their plan says they cover 100% for both in network and out of network dentists. They told me it was because I "could have gone to a cheaper dentist". This company is a scam.


L
Lauren
9/21/2021
THIS COMPANY IS A COMPLETE FRAUD!!!!! PLEASE, TAKE MY ADVICE AND RUN! My son had orthodontic work to the fine tune of $4K plus. They paid $390 of which they have repeatedly HARRASSED me asking for it BACK! I have called REPEATEDLY and spoken with Felix and then an Isaac and got NOWHERE! ISAAC REFUSED TO TRANSFER ME TO A SUPERVISOR! This has been going on now for OVER A YEAR! YOU WILL NEVER SEE ONE PENNY FROM ME YOU SCAM ARTISTS! READ THE HORRIBLE REVIEWS...THEY ARE ALL TRUE!


alokkapooremail
9/13/2021
Be careful. Nearly impossible to get through to a human being. They have processes that require forms to be submitted to an Inbox that isn't monitored. I've waited a month and they can't confirm ever receiving or responding to standard forms [e.g. waiting period waiver]. They just keep saying to try and resubmit, and wait 3-5 days. Also, their Web site is atrocious. If you had an account with them at an employer and then try and establish your own account [e.g. Take Along Dental], good luck. It basically won't work without getting IT involved which is also next to impossible. Easily my worst customer service experience in any area of healthcare.


katribnicholas
7/16/2021
This company is a big fraud, I have been since November 2020 in need of a replacement for a fine bridge and they don’t want to pay for it my gums are swollen and I can’t eat almost anything we have sent multiples tests I need replacement and they simply deny it they are unscrupulous and stealing the money consumers pay don’t buy insurance with MetLife or you may lose all of your teeth.



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