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Endurance Auto Warranty


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
122 Customer Comments & Reviews - see all comments
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Endurance Warranty Services, LLC, is one of the largest direct providers of extended car warranties in the United States, offering seamless customer support from quote to claim. Founded in 2006, the company is based in Northbrook, Illinois and has more than 350,000 in-network mechanics located across the United States.
 
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How is Endurance rated?

Breakdown

5.0/5
Plans & Service Contracts
5.0/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 5 / 5 (Excellent)

Endurance sets a high bar in the extended car warranty industry by offering in-house administration and claims processing. The company states that it can save consumers up to 60% on warranty plans by cutting out the middleman (auto dealers).

Endurance holds an excellent rating on Trustpilot, as well as numerous third-party accreditations including with the Vehicle Protection Association.

We highly recommend Endurance Warranty because of the wide range of plans the company offers, high-value coverage contracts, extensive contract benefits, in-house administration and claims processing, and its strong reputation in the industry.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage
Exclusionary Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 5 / 5

Endurance offers a total of eight vehicle services contracts. You can pretty much customize your coverage so that it suits your needs perfectly. The company offers both traditional repair plans under its five breakdown protection plans, plus the option of adding routine maintenance coverage by choosing one of its three EnduranceAdvantage™ plan options. Endurance covers the systems and components you'd expect it to, plus maintenance coverage up to $3,500 per year through Advantage. Through its wide range of personalized protection, you can find the plan that's right for you, with prices increasing as you choose more comprehensive coverage.

Endurance sets itself apart from the competition by offering specialized coverage on high tech components, factory navigational systems, commercial vehicles, and hybrid/electric vehicles. In addition, all Endurance vehicle service contracts include 24/7 roadside assistance and a free year of the Endurance Elite membership, including $2,000 in benefits like key fob replacement, tire repair and replacement, towing, fuel delivery, lockout assistance, and more.

Endurance does limit its payouts to the trade-in value of the vehicle covered in the contract.
Limit of Liability: The average trade-in value of the vehicle as provided by the NADA Guides or the purchase price of the vehicle as provided by a bill of sale.

What does Endurance cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Commercial / Business Use
  • Hybrid / Electric Vehicle Components
  • Factory Navigational System
  • High Tech Electronic Components

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension
  • Fuel System
  • Steering

Routine Maintenance

  • YEARLY REGULAR MAINTENANCE:
  • -Up to 3 oil and filter changes
  • -Engine diagnostic exam
  • -Alignment check
  • -State safety inspection services
  • -Tire rotation
  • SPECIAL, ONE-TIME SERVICES:
  • -Brake pads/Shoe replacement
  • -Cooling system maintenance
  • -Front or rear wiper blade replacement
  • -Battery replacement
  • -Scheduled service coverage
  • *Included on all levels of EnduranceAdvantage coverage plans.

Additional Benefits

  • Roadside Assistance (Out of Gas, Dead Battery, Towing, etc.)
  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Endurance exclusions, check out this page.

Claims & Repairs

Claims

Deductible Options
$100
Maintenance Records Required for Service?
Yes
Waiting Period
30 days and 1,000 miles

Repairs & Service

Repair Facility Selection
In-Network Only
Number of Mechanics
350,000

Claims & Repairs - 5 / 5

With Endurance Warranty, repair claims may be submitted after the waiting period has been completed, generally 30 days and 1,000 miles.

Deductibles are typically $100 and must be paid before the claim is to be approved. The company also pays all covered claims up front, so customers don’t have to incur in high out-of-pocket expenses or wait to be reimbursed.

This approach is quite different from that of other companies, increasing the value of Endurance policies and highlighting the benefits of their customer-centered business approach.

To further differentiate themselves from other competitors, Endurance offers car warranties that are honored wherever there is a licensed, authorized repair facility. Unlike other car warranty companies that only approve repairs at specific locations or charge extra for repairs that take place in shops outside their network, Endurance’s warranties can be used anywhere, regardless of state lines.

That means that if you’re away from home when you need vehicle repairs, you can still receive the services you need without hassles or additional expenses.

Endurance Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Endurance provides a sample contract for potential customers on its website: Endurance Sample Contract

Plans & Service Contracts - 5 / 5

Endurance does not require vehicle inspections for the warranty coverage to begin. Making things even easier, not only is a warranty transfer allowed to a new driver or new vehicle entirely, but cancellation comes with a money-back guarantee within the first 30 days.

Endurance calls this a “review period” in which customers have the option of canceling their auto warranty if they decide the product doesn’t meet their needs.

However, there is one caveat. After the initial review period has ended, if a cancellation is requested by the customer a pro-rated refund may be granted depending on claims paid out and policy time/mileage used.

For more information on Endurance Warranty plans and policies, visit the company’s FAQ section under the resource center. There you will find answers to the most pressing questions consumers have about extended auto warranties as a whole, as well as company-specific details regarding policy options, coverage, and claims.

Company Reputation

Company Details

Year Founded
2006
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
3.6 out of 5
Date Collected
2021-01-05

Reputation - 5 / 5

Endurance has been in business since 2006. The company holds a 4.2 out of 5 (“Great”) rating at Trustpilot.com with more than 1,600 consumer reviews, as well as a 4.9/5 (“Excellent”) at ShopperApproved.com with more than 473 customer reviews.

Currently, Endurance is not rated by Better Business Bureau.

Contact & Additional Information

Homepage URL
https://www.endurancewarranty.com/
Company Phone
(866) 918-1438
Headquarters Address
400 Skokie Blvd. Suite 105, Northbrook, IL, 60062
Mailing Address
400 Skokie Blvd. Suite 105, Northbrook, IL, 60062

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122 Customer Comments & Reviews

Loading Reviews ...
baldcolumbia
9/26/2019
Company uses deceptive practices to deny coverage. They claimed additional verification was needed when I signed up for the policy 6 months ago, however they could not provide any evidence that requests were made for that verification. I didn't find out until I tried to put in a claim. Not only will they not cover my repair, they also will not refund my money. So I'm stuck paying for a service they won't provide. How nice. Cannot recommend.

gbclark2001
8/26/2019
I bought my Mazda CX 5 from Crane Mazda in Little Rock Ark., over a year ago and I bought the extended warranty from ENDURANCE DEALER SERVICES , 400 SKOKIE BLVD, SUITE 105 NORTHBROOK, ILLINOIS 60062. The extended warranty was financed with the car. Today, 8/26/19, I received a letter from ENDURANCE saying my warranty will be terminated if I, don't agree to a price increase. They give me till Sept. 5 2019 to call them. Is this legal? I think I will call a lawyer.

Pauline D
6/18/2019
This Company has gotten several bad reviews and my Jeep Dealer told me that they rarely honor or cover claims. Plus they were more expensive and have a higher deductable for the same coverage. Jeep offered me a better package for a lot less. So I called to cancel my plan and the agent gave me a hard time. He only canceled my plan after I threatened to call the Better Business Burrough and also give them a bad rating. The BBB doesn't even rate them. Don't do business with them!!! they will rip you off

Bill L
3/22/2019
First I tried using their We Site to get a Quote You cant In Put the Model So I Had To call Got some Rudd Women Asked her Trying to gather some Info. Have No idea what they offer she keep asking How long to I want the coverage to last so I Said 100K She insist to ask How long How many months I don't Know. Want to find out what is covered like to see in writing we went Back & forth. If this is the way you start cant imaging what it would be like to process a claim Zero Stars Cant Believe Consumers Gave this a Four Star rating Looking at all the review Buyer beware Bill L New York

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SHARON D
2/25/2019
I PURCHASED MY CONTRACT,PAID IT OFF EARLY ONLY TO HAVE A HEADLAMP GO OUT NOT NOT B COVERED BCUS OF CORROSION...THAT ONE HEADLAMP COST ME $625.00 AT DEALERSHIP,LABOR N OTHER EXPENSES...I WAS COMPLETELY OUTRAGED...THEN NEGLUGENT WORKER AT DEALERSHIP SCRATCHED HOOD OF CAR BY SITTING HEADLAMP ON HOOD....JUST BS. NOT SURE IF I WANNA EXTEND CONTRACT THAT WAS OF NO USE N NEEDS TO BE RENEWED SOON....SMH

D
damein
1/30/2019
This company doesn't even deserve 1 star. This company by far is the most deceptive company I have came across. They have so many hidden terms and clause to prevent them from paying out legitimate claims. I wasted my down payment, monthly payment, mechanical teardown cost and rental car cost. These scumbags should have a class action law suit against them. They are THIEVES, CON-ARTIS AND SCAMMERS!!!!!!

Todd W
12/3/2018
I just called the number to get some information about a quote on my vehicle and the guy who answered the phone was one of the rudest, least helpful people I've talked with in quite some time. I had to drag what little I could get out of him myself with great difficulty. I asked him how this company is different from others. Do they pay differently, better ? Does your company cover other things that other companies don't ? I finally got frustrated and hung up. Take my name and number off your list. Todd A. Wolfe, Sr.

Ryan W  
Official Response

Customer Service Manager of Endurance Auto Warranty
Mr. Wolfe, I'm sorry to hear about this experience. We pride ourselves on having the best customer experience in the industry, but it is clear that you did not receive it. If you don't mind, we'd like to know a little more about what happened so we can correct it. At your earliest convenience, please contact our Resolutions Department at 866-432-4443, ext. 4821. Thank you, Ryan
D
David
11/30/2018
Whenever I purchase a product from someone unknown, I can't help but wonder if I'm really going to get my money's worth. It was the same with Endurance as I had never used them before. However, my concern was unfounded. The only time I had to use them for an unexpected repair it all went very smooth without any issues whatsoever. I definitely would use them again. That said, I traded in the automobile that was covered by Endurance last night and called Endurance customer service this morning to cancel the contract. Bob was the first one I spoke to and after giving him all the details for why I was calling he politely told me that he would have to transfer me to someone else that could... Read More

R
Ryan W  
Official Response

Customer Service Manager of Endurance Auto Warranty
David, Thank you for the helpful feedback. Each representative has a goal to do their absolute best to provide the highest quality service. We appreciate you bringing to our attention the excellent service from Bob and April, as well as an opportunity for improvement that we can address with another representative. We hope you will consider us for future coverage on the new vehicle, and congratulations on the trade-in! Thank you, Ryan
F
Fred
11/29/2018
All I needed was a copy of my contract and to verify coverage for a problem. I received 5 star service.

R
Ryan W  
Official Response

Customer Service Manager of Endurance Auto Warranty
Fred, Thank you for your feedback! Thank you, Ryan
Manjunath J
11/29/2018
They denied claim caiming vehicle title is totalled. But never bothered to inform me and continue to charge monthly fee until I called them and talked through Tony for 70 min to get full refund. They need to be more transparent to customer.

Ryan W  
Official Response

Customer Service Manager of Endurance Auto Warranty
Manjunath, I apologize for the communication error and I'm glad to see Tony could resolve this for you, If there is anything else we can assist you with please call 866-432-4443. Thank you, Ryan
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