Endurance Auto Warranty
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122 Customer Comments & Reviews - see all comments
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Endurance Warranty Services, LLC, is one of the largest direct providers of extended car warranties in the United States, offering seamless customer support from quote to claim. Founded in 2006, the company is based in Northbrook, Illinois and has more than 350,000 in-network mechanics located across the United States.
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122 Customer Comments & Reviews
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I filled out the online questionnaire on 8/2/21 and received a call from Chris within 5 minutes. We discussed my needs and he said he would get a quotation for me within 2 days. I have not heard from him since. No contact info, no email, no text.
If a sales representative doesn't return calls, how good can the service be????
Yesterday I called Endurance after receiving a letter in the mail stating I had failed to contact them. I called in believing that I did not following through on some step of my recent car financing. I should have know that Endurance's claim to be associated directly with Mercedes Benz could not be true based just on the tone the representative had. there were so many clues. The Endurance representative continued to allow me to believe I was supposed to call their company weeks ago about my lease. I called today to gain clarity because things just didn't feel right. Right off i mentioned the same letter about my Leased vehicle and was immediately told the letter was sent in... Read More
This Company is the Worst!! A 1200.00 repair they denied after ordering total dismantling of my engine of a cost of 1100.00 and now I am left with an 6500.00 cost of a re manufactured engine because of their stupidity and lack of professionalism. The claims person named Otis was determined from day one to deny my claim. When something is under warranty for breakage of any component in an engine it should be covered but not in their policy! You have to "prove" of what caused breakage by dismantling and have it analyzed to determine "what" caused the breakage and then is is to be decided by the claims person weather or not it was a legitimate "Failure". In my case , it was not neglect or... Read More
You people should be ashamed of yourselves, taking people's hard earned money and then denying every claim. The car we needed repaired was our only way to get to work, now I am in danger of losing my job and consequently my house. Special Note- the Supervisor that calls himself Will Jayco is the lowest of them all.
This company is the worse. The auto mechanics have a hard time reaching them. Their customer service sucks. Also, they don't cover anything. I had it for 4 years and they denied almost every claim. Don't trust them and don't use any mechanics that they suggest. They are all scammers. Enter at your own risk. I am very unhappy and disappointed with this company and its service.
Do not purchase an extended warranty with this company. I had chemo and forgot about the warranty I had purchased when I went to get an estimate on the car in February I didnt have the money to get it fixed forward to April I was looking through paperwork on the car and found a warranty when I called to explain in april that I dint know I had the warranty which expired March 12th they basically told me to bad its expired. I paid $2,200 to get my car repaired plus the money i paid previously to get the car fixed before the warranty expired because you need pre authorization so they wont reimburse that money either. Plus the $2,900 I paid for the warranty.
What if you car is stolen& never recovered are gonna get the full refund
I trust this company like I trust cheap toilet paper... not at all! They voided my warranty claiming that my tires are 4% larger than stock. This did not cause my 2016 f150 torque converter to go bad. Then they stuck me with a diagnosis bill. Shame on them. Approach Endurance with caution or not at all. You have been warned
I contacted Endurance after being subjugated to their Instagram and Facebook ads. When speaking to the team member providing instruction and guidance for the package, I was allegedly given all needed information at that time. The program was appealing to myself, as I just purchased a used car and wanted to protect the purchase. I completed the needed payments and reviewed the policy as I awaited the needed 30 days & 1000 miles needed to elapse resulting in activation of the policy. Taking my car to the dealership on 19SEP20 I was advised I would have to pay the dealership inspection fee. I was not prepared to do so, forgetting that on the second page of the policy, Endurance states the... Read More
Payments on time but getting the run around about repairs save your money and fix ypur car i wouldn't recommend them if i was paid to do so.
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