Endurance Auto Warranty Review


Rating: 10 / 10 (Excellent)
16 Customer Comments & Reviews - see all comments
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Endurance is a provider of car warranties with an A+ on the Better Business Bureau. Based in Illinois and founded in 2006, this company has specialized in providing coverage to people whose manufacturer warranties have since expired. Highly rated by over seven premier establishments, Endurance’s highly variable coverage options can assist customers in any situation.

How is Endurance rated?

Breakdown

10/10
Coverage
10/10
Service Contract
10/10
Claims & Repairs
10/10
Reputation

Overall Rating: 10 / 10 (Excellent)

More than any of its competitors, Endurance Warranty sets the standard for the rest of industry. Their coverage options, contract details, and claim criteria are all clearly defined and adhered to. This is backed up by its numerous third-party accreditations, including the Vehicle Protection Association. By and large, we recommend that potential consumers consider Endurance's policies as a great option when researching extended car warranties.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage
Exclusionary Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 10 / 10

As with most providers of car warranties for both new and pre-owned vehicles, Endurance offers the traditional three types of coverage: drivetrain, named component, or exclusionary. Where they really set themselves apart is in their specialized coverage, which includes high tech components, commercial vehicles, and electric cars. Bear in mind, however, that Endurance limits their payouts to the trade-in value of the vehicle in question.
Limit of Liability: The average trade-in value of the vehicle as provided by the NADA Guides or the purchase price of the Vehicle as provided by a Bill of Sale.

What does Endurance cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Commercial / Business Use
  • Hybrid / Electric Vehicle Components
  • Factory Navigational System
  • High Tech Electronic Components

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension
  • Fuel System
  • Steering

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Endurance exclusions, check out this page.

Claims & Repairs

Claims

Deductible Options
$100
Maintenance Records Required for Service?
Yes
Waiting Period
30 days and 1,000 miles

Repairs & Service

Repair Facility Selection
In-Network Only
Number of Mechanics
350,000

Claims & Repairs - 10 / 10

At Endurance warranty, maintenance claims are allowed following the first 30 days and 1,000 miles of coverage. Following this time period, deductibles are typically $100, and require paperwork for the claim to be fully accepted.

Endurance Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Endurance provides a sample contract for potential customers on its website: Endurance Sample Contract

Service Contract - 10 / 10

Endurance does not require vehicle inspections for the warranty coverage to begin. Making things even easier, not only is a warranty transfer allowed, but cancellation comes with a money-back guarantee within the first 30 days. A pro-rated refund may be granted thereafter.

Company Reputation

Company Details

Year Founded
2006
Vehicle Protection Association Member?

Customer Reviews

TrustPilot Rating
6.9 out of 10
BBB Rating
A+
BBB Positive Reviews
692
BBB Neutral Reviews
6
BBB Negative Reviews
94
Date Collected
2017-09-27

Reputation - 10 / 10

Despite its TrustPilot rating of 6.9, Endurance’s Better Business Bureau grade is an excellent A+. This rating is backed by nearly 700 positive-leaning reviews with a distinct emphasis on reaching out to their customers.

Contact & Additional Information

Homepage URL
Company Phone
(866) 918-1438
Headquarters Address
400 Skokie Blvd. Suite 105, Northbrook, IL, 60062
Mailing Address
400 Skokie Blvd. Suite 105, Northbrook, IL, 60062

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16 Customer Comments & Reviews

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D
David C
Tempe, Arizona
3/14/2017
I had great experience with Endurance. My car broke down yesterday and I towed it to my mechanic, we reached out to Endurance to find out if the repair is covered and it was. The mechanic is fixing my car now and endurance will pay him directly, I only have my deductible. I'm so happy I purchased extended warranty, it really saved my money!

Brad  
Official Response

of Endurance Auto Warranty
Hi David! It’s great that our Endurance Customer Service Department was able to help you get your vehicle to your mechanic and pay for that repair while you were still at the facility. Saving our customers money and providing world-class customer service is something we take seriously. Thanks for sharing your valuable feedback! - Endurance Customer Care Team

C
Cole
Tempe, Arizona
3/14/2017
I have Endurance coverage on my Honda and I'm very happy with their customer service.

Brad  
Official Response

of Endurance Auto Warranty
Hi Cole, Thanks for sharing your thoughts! We are glad to hear you are happy with our customer service. And we hope should you ever need to call them again your experience continues to be easy and positive. Thanks for being an Endurance member! -Endurance Customer Care Team

B
Big S
La Mirada, California
11/17/2016
I submitted a request for info on the extended warranty, can't get an email, phone or a pidgeon for a response. If that's the response time on an inquiry, I would hate to see what they do when you need their services.


M
Muoi
10/25/2016
Very happy with the service I received today. Highly recommend this warranty company.


J
Jessie J
7/28/2016
I have a 2008 Camry and after a not-so-great experiences with shopping for warranties and the dealership trying to sneak it into my monthly payment, I have to say that finding Mat at endurance changed my experience for the better. Having all of this assistance has come in handy alone so it’s definitely worth it! Used my policy twice and it was very easy.


S
Sue
7/22/2016
If you’re looking into saving money go with these guys. Couldn't make my monthly and all I had to do was call and they could help you with anything you could possibly need. They are that good. I was really impressed with endurance and how easy this all was!



Top Rated
Our Partner
10 / 10
  • 24/7 roadside assistance
  • 350,000 certified mechanics in US and Canada
  • Vehicles up to 160,000 miles
  • 30-day money back guarantee
  • Rental car benefits
  • Waiting period
  • No upfront payments
  • Consistently #1 in customer satisfaction