EasyCare Car Warranty Review


Rating: 4.8 / 10 (Average)
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EsyCare is a provider of motor vehicle service plans for both the personal and commercial markets. Founded in 1984 as a warranty management contractor to auto companies, EasyCare now sells service plans of its own directly to the consumer. The company is headquartered in Norcross, Georgia.

How is EasyCare rated?

Breakdown

4/10
Coverage
8/10
Service Contract
7/10
Claims & Repairs
0/10
Reputation

Overall Rating: 4.8 / 10 (Average)

EasyCare is a sound choice for automobile service plans. The company offers a broad array of service contract options, ranging from bare-bones plans that cover little more than the engine and drivetrain all the way up to plans that cover almost everything. The company began as a warranty management service to automobile manufacturers and has substantial experience in the field. It summarizes its contracts in both inclusive and exclusionary terms. It has a solid reputation with the BBB and has partnered with other reputable companies.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage

Coverage - 4 / 10

The list of covered systems and parts provided on the company's website is remarkably detailed. EasyCare's lower three plans are stated in inclusionary terms, i.e., lists of what is covered. Its top-tier plan, however, is stated in both inclusionary and exclusionary terms. That top-tier plan appears to be very thorough and to exclude only cosmetic items and a few specialty components.

What does EasyCare cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Commercial / Business Use
  • Hybrid / Electric Vehicle Components
  • Windshield Repair
  • Key Loss / Damage Protection
  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of EasyCare exclusions, check out this page.

Claims & Repairs

Claims & Repairs - 7 / 10

The company provides few details of its claim procedures. It states that repairs must be done at a "licensed" repair facility, an ambiguous requirement that consumers may wish to clarify before purchasing a service plan. It is also unclear from the company's publications whether customers have any obligation to maintain a vehicle maintenance log or other documentation.

EasyCare Service Contract

Contract Details

Transferability of Warranty?
Yes

Service Contract - 8 / 10

Although EasyCare provides lengthy summaries of what is covered by its service contract, a copy of the actual contract could not be discovered on its website. Since the contract has not been evaluated, consumers are advised to review it themselves carefully before making a purchase decision.

Company Reputation

Company Details

Year Founded
1984
Vehicle Protection Association Member?

Customer Reviews

BBB Rating
A+
BBB Positive Reviews
3
BBB Neutral Reviews
0
BBB Negative Reviews
6

Reputation - 0 / 10

EasyCare enjoys an A+ rating with the BBB. It has extensive experience in the auto warranty field, though the length of its experience in selling its own extended warranty plans is unknown. The company has a used vehicle certification and warranty partnership with Motor Trend magazine.

Contact & Additional Information

Homepage URL
Company Phone
(800) 538-4181
Headquarters Address
6010 Atlantic Boulevard, Norcross, GA, 30071
Mailing Address
6010 Atlantic Boulevard, Norcross, GA, 30071

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Customer Comments & Reviews

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D
DAVID V
Los Altos, California
10/24/2017
Difficult to deal with & their customer support is rude.



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