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EasyCare Car Warranty Review


ConsumersAdvocate.org Rating: 2.4 / 5 (Average)
79 Customer Comments & Reviews - see all comments
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EsyCare is a provider of motor vehicle service plans for both the personal and commercial markets. Founded in 1984 as a warranty management contractor to auto companies, EasyCare now sells service plans of its own directly to the consumer. The company is headquartered in Norcross, Georgia.

How is EasyCare rated?

Breakdown

4.0/5
Plans & Service Contracts
3.5/5
Claims & Repairs
0.0/5
Reputation

Overall Rating: 2.4 / 5 (Average)

EasyCare is a sound choice for automobile service plans. The company offers a broad array of service contract options, ranging from bare-bones plans that cover little more than the engine and drivetrain all the way up to plans that cover almost everything. The company began as a warranty management service to automobile manufacturers and has substantial experience in the field. It summarizes its contracts in both inclusive and exclusionary terms. It has a solid reputation with the BBB and has partnered with other reputable companies.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage

Coverage - 2 / 5

The list of covered systems and parts provided on the company's website is remarkably detailed. EasyCare's lower three plans are stated in inclusionary terms, i.e., lists of what is covered. Its top-tier plan, however, is stated in both inclusionary and exclusionary terms. That top-tier plan appears to be very thorough and to exclude only cosmetic items and a few specialty components.

What does EasyCare cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Commercial / Business Use
  • Hybrid / Electric Vehicle Components
  • Windshield Repair
  • Key Loss / Damage Protection
  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of EasyCare exclusions, check out this page.

Claims & Repairs

Claims & Repairs - 3.5 / 5

The company provides few details of its claim procedures. It states that repairs must be done at a "licensed" repair facility, an ambiguous requirement that consumers may wish to clarify before purchasing a service plan. It is also unclear from the company's publications whether customers have any obligation to maintain a vehicle maintenance log or other documentation.

EasyCare Service Contract

Contract Details

Transferability of Warranty?
Yes

Plans & Service Contracts - 4 / 5

Although EasyCare provides lengthy summaries of what is covered by its service contract, a copy of the actual contract could not be discovered on its website. Since the contract has not been evaluated, consumers are advised to review it themselves carefully before making a purchase decision.

Company Reputation

Company Details

Year Founded
1984
Vehicle Protection Association Member?

Customer Reviews

BBB Rating
A+
BBB Positive Reviews
3
BBB Neutral Reviews
0
BBB Negative Reviews
6

Reputation - 0 / 5

EasyCare enjoys an A+ rating with the BBB. It has extensive experience in the auto warranty field, though the length of its experience in selling its own extended warranty plans is unknown. The company has a used vehicle certification and warranty partnership with Motor Trend magazine.

Contact & Additional Information

Homepage URL
Company Phone
(800) 538-4181
Headquarters Address
6010 Atlantic Boulevard, Norcross, GA, 30071
Mailing Address
6010 Atlantic Boulevard, Norcross, GA, 30071

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79 Customer Comments & Reviews

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David T
4/26/2022
After receiving news of a hefty repair bill for my 2013 lexus, i was very happy to have no kickback from EasyCare as they quickly assessed and approved all the repairs, with no excuses or surpri$es. Definitely happy to have a warranty that works for me.


Edward X
4/25/2022
Service techs were on time, polite. Knowledgeable, Collected the solar panels and started installation. Batteries were weak from setting on the store shelf and techs removed and we charged until they needed to reinstall. Explained settings to narrow monitoring distance. All complete. Thanks.


Randy M
4/25/2022
I bought an EasyCare extended warranty when I purchased my used Acura in 2015. Because I had the manufacturer’s warranty, I didn’t need it right away, and when I went to use it I discovered that the dealer’s SNAFU had not activated the warranty. Unfortunately, the dealer was out of business by then (little wonder!). I contacted EasyCare and provided all of my documentation and they honored my warranty. Fast forward to 2021 and the warranty terms are close to expiration and I have decided to keep the car. I contacted EasyCare to renew and was given satisfactory terms to extend my warranty for three more years. Why? EasyCare gave me honest and ethical treatment and they have honored every... Read More


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Mark W
4/23/2022
My experience with apple jeep was awesome it went smooth and I could not have asked for better service from easy care and jeep everything was repaired and fixed in a timely manor and I saved well over the price it cost to buy easy care! Highly recommend purchasing this when you get a used vehicle! Wish it offered more then 36,000 miles though


nadawishum
4/22/2022
This is a warranty that actually works!!! I did not believe it with all the warranty scams but when my son drive sharer went out on his 2015 Dodge challenger they paid the high repair cost immediately and we only paid the deductible! So happy we purchased this warranty. We truly thank you 🙏


bgugjmo
3/16/2022
Do not pay for any EasyCare products. You will be paying money to be angry down the road. Honest truth. I hit a pot hole in Atlanta which resulted in a large bulge in my tire which only had 8000 miles on it. Everyone is aware that this is a dangerous tire situation. EasyCare would not replace the tire because it wasn't leaking air. I guess they want it to blow out and hurt or kill somebody and Theeeen they will replace it. There are many stories as ridiculous as this. You are going to pay anyway so don't get scammed and pay for what you need twice.


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Robert R
3/2/2022
EasyCare Car Warranty is a rip off!!! I recently had my wiring harness destroyed by a squirrel and they will not cover it so if anything happens to your vehicle that is not a manufacturer defect as I was informed then it is not covered.


elanzkissin
12/20/2021
They will leave you stranded. Literally. I got a flat tire and called for roadside assistance since my card that I downloaded straight from the EasyCare website said my coverage lasted until 2024. When I called they said that I no longer had coverage, and the date on the policy card was incorrect due to a glitch in their system. Instead of offering to pay the $78 for roadside assistance to make up for their own mistake, they left me stranded on the side of the road for 3 hours until a family member was able to help. AVOID THIS COMPANY AT ALL COSTS!!!


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Michael K
12/15/2021
Do not use Easycare for anything, avoid them and don't get sucked into using this company by the sales people at the dealerships. Easycare makes it purposefully difficult to file a GAP claim in hopes that you will forget about it or give up so they won't have to pay. They require A LOT of paperwork (More than my insurance company who paid off the majority of the total loss). I sent a large amount of documents via e-mail and never received any communication back. I decided to call and apparently they did receive the documents AND i had an open claim but they didn't take the time to contact me back. On top of that I needed even more paperwork but I never would have known had I not called.... Read More


xjerseygirl55
10/16/2021
Well first I want to say there are 26 reviews on here, 20 are not favorable to EASYCARE! Now there are 21 unfavorable reviews. Our 2015 Ford Fusion went CRAZY when we tried to start it, horn started honking, lights started flashing, some kind of clicking noise and message said to put car in park, it was in park! All this would not stop! Called the dealership was told to have it towed in. Called a towing company, they were backed up it would be awhile. Hours later the towing co called and was on its way, he never had this experience before. the next day the mechanic calls and tells us that is was the battery sensor and now it needed a new battery. Easycare said they would not pay... Read More



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