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Davis Vision Insurance Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
65 Customer Comments & Reviews - see all comments
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Davis Vision is a vision care company that aims to offer leading integrated vision care solutions for their customers. Since 1964, Davis has built a solid reputation in the vision care industry, providing benefits and services to 22 million members across the United States. In 2017, they were acquired by Centerbridge Partners, effectively merging them with Superior Vision.
 
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Davis Vision is one of the nation’s leading suppliers of vision care products and care services. Coverage includes vision therapy, eye care, disease diagnosis, and treatment. Davis Vision has an extensive network of ophthalmologists, optometrists, eye care clinics, and retailers at more than 68,000 locations nationwide.

Services and Features

Davis Vision includes comprehensive eye exams on its vision insurance plans, which include visual acuity tests, visual field tests, refraction tests, slit lamp evaluation, glaucoma tests, dilation, and health review.

Davis Vision's exclusive collection of frames and contact lenses are available in over 9,000 partner offices across the country, which can be easily located via a convenient online tool, by simply logging into a customer's online account. Members can select from over 200 frame collections valued up to $195 for no more than a $40 co-payment.

Covered Items 

Glasses

✔

Contacts

✔

Eye Examinations

✔

LASIK

Discounts only

Allowances

Not Stated

Lens Options

Scratch Resistance

Not Stated

UV Coating

Not Stated

Anti-Glare

Not Stated

Polycarbonate

Not Stated

Tinted/Colored

Not Stated

Types of Vision Plans

Individual

✔   

Family Plan

✔

Stand-alone Plans

✔

Preferred Provider Organizations

✔

Employer Provider

✔

Health Maintenance Organizations

✔

Network

Out-of-Network Coverage

✗

Size of Network

9000

Find Doctors Online

✔

Pricing

Plan Name

Not Stated

Co-payment – Exam

Not Stated

Co-Payment - Glasses

Not Stated

Premium

Not Stated

Coverage Period

Waiting Time

Not Stated

Enrollment

Open Enrollment

Cancellation

Not Stated

Customer Resources

Eye Exam Locations

Not Stated

Online Account Management

✔

Mobile App

✗

Phone

✔

Email

✔

Vision Insurance at Davis Vision

Rather than being an extension of a dental plan or another product in a company’s line of services, Davis Vision’s main focus is on providing quality eye care services. It is therefore no surprise that Davis Vision offers one of the most comprehensive lists of eye care services, and is a solid place to shop for high-quality vision plans.

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65 Customer Comments & Reviews

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Tim S
12/13/2023
Quite possibly the worst provider support ever. Hold times of up to an hour are not uncommon. I will NEVER recommend this company to anyone. It's just too bad this web site requires at least one start before it will submit the review.

F
Felix
10/27/2023
My provider has dropped Davis Vision from their practice effective November 1, 2023. They have repeatedly stated issues with materials and craftsmanship of their lens. My last pair (February 2023) were returned 3 times due to this. The office then made me lens which are great. Excellent options offered, but the end product is lacking.

J
Jeb
9/21/2023
Website, providers, and agents over the phone do not seem to agree on which providers are in network. Hold times are long. Scammier than average for an insurance company, which is saying a lot

Jim R
6/5/2023
Cheaper and can get 2 pair of glasses at Costco for almost half the price what their providers charge. Unfortunately they're a joke provided through employer.

D
David
2/24/2023
I had Davis Vision through my companies Guardian plan. Coverage during 2022 and had an exam in November and bought glasses. Fast forward to February 2023. Now I get a bill for more money for my glasses. Since company changed carriers and I’m no longer current I can’t get an EOB from last year. I’ve waited a month and still nothing. Called multi times and no help. Can’t access Blaine cause no longer a current customer. Don’t let your company buy from these folks.

mcsclutter
1/25/2023
They answered the phone after 1 hour of being on hold, then had technical glitch and hung up on me. The automated call back also never works, nobody ever calls back. TERRIBLE customer service. BEWARE.

norwoodnative
1/25/2023
The list provided for eye exams is not good. I've set appointments up with three, only to find out that they no longer accept Davis Insurance!

Maria G
1/18/2023
Terrible company and I still have no resolution. I submitted a claim on 4/28/22. As of June, they had not received it. Then I faxed it. Apparently there was missing information and they filed it away. I have called several times per month ever since, still have not been reimbursed for my glasses which I purchased in March, 2022. Today I have been on hold for 43 minutes and still nothing. This is, by far, the worst insurance company I have ever dealt with.

neilbeshansky
2/26/2022
Broke my glasses frames . Optiques limited called Davisvision they where 2 weeks out of warranty . The sent me a complete set of glasses at no charge .

M
M
11/16/2021
They give you an advertising brochure that says pay up to $150 on contact plus 15% over. HOWEVER in the brochure in another place they forget to mention that if you use a out of network provider they will only give you $75. What difference should it make if you can find your contacts cheaper through an out of network provider? They are still saving money. Same with glasses. I have to be able to try my frames on before I buy. I get a pair with lens for $160. They say they will reimburse up to $200. Guess what out of network only $55. AGAIN BAIT AND SWITCH! YOU HAVE TO DIG THROUGH THE BROCHURE. I'VE NEVER HAD AN EXPERIENCE LIKE THIS BEFORE WITH INSURANCE AND I'VE BEEN INSURED... Read More

Top Rated
Our Partner
  • Top Rated Vision Plans Start As Low As $13/month
  • Nation’s largest vision benefits provider for more than 60 years
  • Coverage for eye exams, frames, lens enhancement, and contacts
  • More than 36,000 in-network doctors nationwide
  • Easy Online Enrollment (or speak with VSP representative by phone)
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